February 2024 by Joe Bro
Went for an eye test. Optician had door open and left during the eye test. Strange. Got a new prescription for spectacles. They couldn?t get the frames I wanted so I ordered online. Frames arrive, things seem off. I go to the store to see if they can help with the incorrect prescription. I was met in store by the optician who?d done the eye test, he sent me to another member of staff. She asked to see the glasses to check that the lenses I ordered through Ray Ban were actually correct. Of course they were correct to the prescription given to me which was the problem and why I was in there. She put a lens in front of my glasses as I looked at a sign on the street, asked if that was better then the optician who?d down the eye test and was sat nearby approved the new dispensing of a prescription with a new, and still incorrect, measurement (at least this time my prescription was now only wrong by -0.25 not -0.5 - getting closer). I know this as I went to Barton Eye Care in Dawlish, which is excellent, and got a prescription that is exactly right and I?m wearing my glasses with no issue ? ordered directly from RayBan again. The optician at Barton in Dawlish even explained how the other optician had gotten it wrong. Go to a serious optometrist. Mistakes happen but the way of rectifying the issue is not to perfunctorily cobble something together and insinuate an established eyeglasses brand dispenses incorrect lenses in the frames - the store even stocks RayBan glasses.
January 2024 by Alex Grenfell
unbelievable service.....Booked in for an eye test at 11.05, approx 1.5 hours later I walked out with frames and fitted lenses. How good is that? Many thanks VE
January 2024 by Gavin Daly
Been going there 21 years great staff v friendly an helpfull highly recommended
December 2023 by Paul Billanie
Absolutely brilliant service. Usually a week or two (sometimes longer) for my glasses to be made. Just a few days, saw them last Thursday already got the new ones today
October 2023 by Barry Jarvis
Very good eye test by lovely staff . Good communicationsCan?t praise the Newton Branch too much
September 2023 by alan martin
Great service. My partner had a eye test yesterday and she said she has never had such a thorough check than she had here. I think she said the young chaops name was Charlie. We have been using this shop for a long time and perfect service everytime.The only downside was she likes rimless glasses and for some reason they don't stock them now. But was told they could order them in from the Web site.
August 2023 by Richard French
The team at the Newton Abbot Vision Express are amazing.They're always happy to help, and go above and beyond.Thank you!
August 2023 by Mary Barber
The staff were friendly, service thorough as usual.
August 2023 by Sean Savage
Our daughter lost her glasses in the sea at Dawlish. Bridget was pleasant and helpful. Amy got her new glasses and we were able to carry on with our holiday. Great service. 10/10
July 2023 by Jeffrey Archer
Really good experience; chose glasses that suit me and feel good to wear as well as correcting my eyesight. The lady who helped me pick had a keen sense of style and was eager to help me figure out what works. Affordable payment plan too.
June 2023 by FOXY GOLF
Walked in from off the street to ask a question and greeted with smile. Wasn?t expecting to make a purchase as they were busy thinking more like book an appointment but I was allowed time to browse and when free the lady came over put through the set up of new pair and lenses. Happy customer. Thank you!
June 2023 by Julie Higgins
Lovely helpful team at Vision Express, Newton Abbot. I would recommend to anyone needing the best advice with their precious eyesight.
April 2023 by Joanne Jennings
I would recommend. Friendly, knowledgeable staff, very polite and helped, I did not feel rushed, very relaxed and welcoming atmosphere.
April 2023 by L M
Amazing service, thorough and professional optician and knowledgeable and friendly dispensing staff
February 2023 by David Douae
The after service is discussing.I had to wait two weeks just for a pair of reading glasses if I had been told this I would of went somewhere else in the beginning .Like all opticians they take your money now before you received the glassesI will not be going back to vision express, express what a laugh.
