December 2023 by Richard Hendry
Billions in profits, 1 member of staff on the counter on a Saturday, queueing out of the door. What a joke!
June 2023 by Stag Lake
No dogs! There's a tiny sticker on the door that's easy to miss saying no dogs despite the place looking dog friendly. Two stars due the lack of discretion and tact shown would have been star except they were friendly about it. I was approached by a member of staff whilst waiting in the queue and informed about the no dogs rule. My small dog was in a carrier. Could easily have been done discretely as I walked out but no,I had to be told in the queue ??
July 2021 by chie Sibbs
Amazing service and staff very helpful.
September 2020 by Jim Mason
Not enough staff on the tills long queues cash deposit machine not working as usual spoke to manager wandering around asking if she could help I said open another till and she just refused. Was easy to pay in last year of a evening no traffic queuing put it in the machine job done but no you stopped that
September 2020 by Iain Connell
Would not help me in changing English money obtained from the cash machine in the lobby, into smaller notes. Bad customer service went to another bank nearby, NO PROBLEM take note LLOYDS, if you want customers.
September 2020 by Roger Bowden
Always will to helpTop quality staff and service
September 2020 by maddi fitter
Well staffed , pleasant face to face service
July 2020 by Doos
Not impressed to say the least. Rude and unhelpful woman either didn't know the answers to my straight forward questions regarding my Graduate account, so she made up a load of nonsense to presumably get rid of me, when I questioned her she got her manager out and he treated me as if I were a child. I researched the answer and found it myself, I then took my custom to the branch in Exeter, who were 100% more helpful and friendly and dealt with my request/questions in a professional manner. This isn't the first time I've had rude staff in this branch, and seeing as I am local to this branch I will be transferring my bank accounts to another bank. The only reason I gave two stars was because I didn't have to wait long, otherwise it's just the one i'm afraid.
July 2020 by Pez Squit
Not impressed to say the least. Rude and unhelpful woman either didn't know the answers to my straight forward questions regarding my Graduate account, so she made up a load of nonsense to presumably get rid of me, when I questioned her she got her manager out and he treated me as if I were a child. I researched the answer and found it myself, I then took my custom to the branch in Exeter, who were 100% more helpful and friendly and dealt with my request/questions in a professional manner. This isn't the first time I've had rude staff in this branch, and seeing as I am local to this branch I will be transferring my bank accounts to another bank. The only reason I gave two stars was because I didn't have to wait long, otherwise it's just the one i'm afraid.
November 2018 by geoffrey clark
Spent 45 minutes waiting for a mobile bank that did not turn up. LLoyds idea of service
June 2018 by Vicky Pearse
Big ques for casiers staff with i pads trying to cut down ques but they cant help with cash deposits.
September 2017 by Takara Combstock
Nice and clean
June 2017 by William Cole
Lots of staff very good atmosphere to the bank staff. ease of conducting business
March 2017 by Laurent Brickell
Excellent customer service, fast machines.
February 2017 by N S
Lots of staff available, also lots of machines to do your own transactions.
