February 2023 by oliver taylor
Honestly the staff are great. Needed help with my CTF as it was now a matured CTF and they done everything they could to help, they were patient and kind helpful staff. Also helped my set up a new type of savings account too. Friendly, reliable, approachable and just good staff in general! :)
January 2023 by Robert Willis
This ?Bank? is bloody ridiculous now! Why have they done away with the cashiers desk?What?s the point of actually bothering to have a Bank there???
January 2023 by Bob Willis Corgi Restoration
This ?Bank? is bloody ridiculous now! Why have they done away with the cashiers desk?What?s the point of actually bothering to have a Bank there???
October 2022 by Sue Jones
Small,cramped and very warm.Air con either off or not working. Just one member of staff available,sitting on a stool in front of a lap top dealing with customer enquiries. There was a queue of people to the door. I decided that l had seen enough and made a quick exit. I will try the Paignton branch.In complete contrast the Lloyd's bank branch was cool,airy and not crowded.
October 2022 by Emma Cherrington
Absolutely fantastic service. I wanted to pay in a couple of cheques but got an error when I put my card into the machine. I only needed to look confused for a split second before a staff member caught my eye and came straight over, very cheerfully, explained why it wasn't working (the machines haven't yet been set up to manage the First Direct Mastercards), filled in a paying in slip for me, entered it all into the machine, whilst also explaining why I hadn't been able to deposit the cheques through the app (apparently, if the back of a cheque is blank, you just have to write something on the back, for the app to capture, then it'll work!). Just well over and above the 'normal' customer service that so many places exhibit! Thank you. :-)
July 2022 by Lauren Jenkinson
Great staff, but HSBC need to advertise that the Newton Abbot branch cannot process paying in slips. They work on tablets only ? No counters, nor bank clerks? I'm not entirely certain what services they can really offer than those you kind of process yourself. I'll stick to the Paignton branch (until they close it). Business banking probably isn't suitable at this branch.
December 2021 by Robin Bradford
A small bank well located in Newton Abbot. For me I find this particular HSBC branch akin to a small shop with good values and service. It is in fact the only bank in my sixty seven years I find I come out happier than when I went in. Is this not a quality a bank should strive for?The staff have a welcoming attitude in this branch and an abundance of personality that I often find lacking in the larger rather anodyne city branches. This is an extremely important quality for a customer to feel when dealing with their finances. There is something attractive about any business where staff are not only good at their job but their personalities shine as human beings rather than trained robotic information tellers. So full marks to this small but important bank in Newton Abbot.
November 2021 by Steve Scott
I was scammed today. I went straight to HSBC Newton Abbot and was very pleased by the way it was sorted out. A lady called Lois dealt with the problem. I am very grateful
September 2021 by C Palmer
Extremely helpful front of house staff. Polite and professional service.
July 2021 by Eve Lewis
Rang bank because I needed a new card, security questions asked were ridiculous...where did I use contactless transaction on Monday...it wasn't Monday, it was Saturday at the butcher's...and it was my husband not me. Next I was told I had compromised my phone security and would need to reset it by going into the branch tomorrow. Tomorrow is Saturday and I know the branch is shut, confirmed on google, according to the lady on the phone it's open! After going through to a manager I was told she could help, she could send my card through and I could use phone banking in future. Half an hour on the phone.
July 2019 by Tom
Update your opening hours
October 2018 by David Hall
Professional.Polite and confident staff
September 2018 by James Ooyman
Allway helpful
August 2018 by tom b
Update your opening hours
August 2018 by Karen Smith
I went there to open a bank account some time ago and the middle aged woman there started speaking about her personal life to me. I felt very uncomfortable. Much happier staff at Halifax
