January 2024 by Susan Mary Hutchison
Excellent service from Sarah. Very knowledgeable. Would highly recommend.
November 2023 by Matthew Croughan
Great service and good price. Carpet delivered and installed in agreed time. Thanks
October 2023 by Sammy Waldron
My grandad was due to have his flooring fitted on the 27/09/23 and no one turned up and no one let him know after ringing around yesterday being told they be there after 12 then after 4pm no one turned up they turned up on 28/09/23 after I rang the store to find out what?s going on for the man from the newton abbot store being very rude on the the fitters came at 9.50am and then started saying they couldn?t take the old flooring up then it was they can?t lay the flooring as a dip in the flooring then the fitter goes on to say did carpet right come and look at the floor before hand and yes they did and said they should of picked up ok it then the fitter broke my grandad radiator and left water leaking over the floor said was going to get the stuff to fix it that was at 10.50 and be an hour and still not came back at the 1.15pm it?s like 2 cowboys have came in would not recommend at all
July 2023 by Riki Bannister
I don?t normally leave reviews, mostly because there is very little to say. However, went to the Newton Abbot branch after visiting another carpet shop. Sarah couldn?t have been more helpful. Provided her with a piece of carpet and asked for same. Very knowledgable of products available and she very quickly found closest match to my sample piece along with others carpets she thought may be more suitable. Went on her recommendation in the end. I need the carpet and laminate quickly and that?s when Sarah very kindly offered to come and do the measuring herself the following day and it was her day off! I was absolutely bowled over. Where do you receive customer service like that these days? I said no and I would wait as didn?t want her messing up her off time to come and measure but she insisted. Sarah arrived at the appointed time with her husband Darren who also works for Carpetright. They set about measuring and that?s when I threw a spanner in the works and asked about wood laminate for the hall. Not a problem, nothing was too much trouble. Soon obtained quote as promised. I have to say if it wasn?t for Sarah I would probably have looked at other carpet companies before deciding. Sarah went way beyond her official capacity which was hugely appreciated. Obviously a great asset to Carpetright. If I was still in business I would have poached her. Great work ethic. A big thank you Sarah. You have set the bar really high for the fitters.
April 2023 by Dawn Wise
Brilliant service. The carpets arrived at the store one day. They were fitted the next! The fitters were extremely helpful and left the offcuts very neatly, for us to dispose of. Altogther we're very happy customers. Thank you
March 2023 by Pauline Weeks
Excellent service and very helpful staff Sarah and Owen and l got what l needed in my visit the store.
February 2023 by Alice Adelaide Lowson
I was expecting a carpet fitting from the Exeter store but found out it hadn't been booked in correctly. In the end I was put through to Owen at the Newton Abbot store and he was brilliant. Went out of his way to resolve the issue for me even though it seemed to involve a bit of back and forth between Exeter, Leeds and the carpet fitters! He had my fitting rescheduled for the same day very quickly, was polite and helpful. Excellent customer service from the Newton Abbot branch.
February 2023 by Zoe Briant-Evans
Super friendly, knowledgeable and very helpful. A very easy carpet shopping experience. Thank you!
July 2022 by graham marsh
Looked good
June 2022 by Cheryl lucas
Total chaos with fitting the carpet in the entire house. Cancelled twice , hardly an apology and no compensation. Would rather go to Trago
May 2022 by Louisa Barnes
We went in for a lounge carpet. The lady there approached us in a happy friendly manner. I explained what we were looking for and she directed us to the appropriate area and left us to look at our leisure. When we had chosen a carpet she was easily available and professional. She asked if we wanted underlay and was very knowledgeable. There was no pushy sales just information. The whole process was very smooth and pleasant. To add to a great experience we also had an excellent deal on the carpet.
February 2022 by Mr J
Carpet frayed but they wouldn?t fix it. Disappointing after spending thousands on the order.
September 2021 by Ellen McNabb
First time in one of these stores, and I had a great time! First time buyer looking to replace carpets with wood. The man who helped me was super informative and gave me initial quotes on what I needed there and then. I will be ordering from them once I've chosen the colouring but cheers for your help!
September 2021 by Anna Sanders
We only chose carpet and made appointment for measuring, under pressure short staffed because of covid.
July 2021 by Ray Cole
Well I only walked past this shop, which is a bit spooky, soon they will know what you are thinking ???
