July 2023 by Martin giddings
This company's employees enjoy shouting from their van, at elderly people having, or trying to, have a relaxing bike ride, at Kingsteignton, Newton Abbot this morning. Not the best of passes either. I?m sure they wouldn?t tolerate it being done to their families!! Not very bright either, displaying the companies name on the van.
June 2023 by Pidge ONegative
Appalling customer service. Their warranty is worth less than the paper it?s written on. I?ve been trying to get a repair sorted out for months now, but they?ve stopped answering my calls and responding to my messages.Avoid this company at all cost.
May 2023 by Vanessa Sinclair-Martin
Reported door on conservatory not opening or closing in March , it?s now May and still not fixed.
May 2022 by Jackie Simpson
Absolutely first class service from start to finish highly recommended Full house double glazed great in less than a week excellent workmanship
December 2021 by LynS-37
If I could give no stars I would took months to have a window replaced while under warranty, then another window went still under warranty, rang then for months left messages no one got back to us in the end had to pay another company to replace it. Would definitely NOT recommend as looks like more are going to go and more money to pay out.
September 2021 by Zara Yafac
Awful. Owners daughter Rachael (ne) Crimp is also terrible. Read the reviews . The fake positive reviews are telling .
August 2021 by Taryna Scholfield
Still waiting for a response to repair of my windows from early June 2020! How many more letters, phone call messages, emails do I need to send? Only got 1 star because we liked the window fitter, otherwise I would like to give minus 5!Now January. Actually made contact with owner - glass is in and ready to be fitted! Will remove this post once its done.- Finally replaced in July 2021. But a different window unit needs to be replaced - so it continues!
February 2021 by Jenny Pickvance
I really didn't want to say goodbye to my old sashcords having spent many hours restoring them over the years, but the time had come for them to go and the wonderful team at CTCW listened to my rambling and made everything as pain free( for me) as possible. My new sliders are amazing, my new stable door is so much more secure and less noisy than the old one. The old windows are going down the garden to be incorporated into a greenhouse ........win win scenario, thank you Brian and all the team x
January 2021 by NickB-176
I guess I should have predicted the extreme frustration of dealing with this half-baked company when I had to chase them so hard to even quote for the fitting of just four windows in my cottage. I still chose them because they were the best on price and the rep, Brian, seemed cheery, knowledgeable and flexible. A fitter duly appeared to measure up, in the process destroying some render around one of the windows, and I waited for a date having made it crystal clear this holiday let property was only free in November. And I waited and I waited. I tried to call their Ipplepen HQ, but there was never an answer, so in the end I contacted their Penzance office only to be told that they, too, were struggling to get through to their own colleagues. I was eventually called by Brian who admitted they could not source the windows from Germany because of Covid. He promised to call me back when they finally did arrive in the UK, but I have had nothing but silence in the two months since. Avoid.
December 2020 by TjS-5
There is a problem with the gaskets within 4 windows - CTC just ignore registered letters and emails. Phone calls go to answer phone or asked to call again! Certass have been little or no help. Struggling to know what to do to get this resolved. After 5 months of complaining, window fitter arrived without appointment, took templates of windows. Now still nothing. Causing stress and frustration after 6 months of trying to get resolved.
September 2020 by Denise Ford
Lovely windows. Good fitters. Lost the stars for after service for little snagging things. Shame as this is all that let's them down.
June 2019 by Emma Tapp
Great company and great quality windows. Wouldn't use anybody else 100% recommend
June 2019 by EmmaT-382
Great company great customer service wouldn't go anywhere else. Recommend 100%
October 2018 by William billwar
Dreadful experience ordered a front door in july still no sign of it in October!!! No telephone calls from them at all. I rang them twice and was promised a callback. Surprise, surprise no call back. Total indifference to my calls still unable to give a firm date so I cancelled the order. Would never go back or recommend them to anyone.
October 2018 by Sue Curtis
If this is not the place run by Mike and Brian then my Apologies,
