March 2024 by Susan Turnock
Staff are polite and work hard but it's just not working. Long queues to collect prescription, when you do get to the front and get your prescription is always missing one or two items or you have to wait again usually 20+ minutes. They never answer the phone, it ring and rings but is ignored. You have to phone to arrange delivery, which you have paid for, but it takes hours of constant ringing to arrange it.
February 2024 by Nadine Loick
Staff are very friendly and seem to do their best, but the whole system is unorganised and inefficient. My prescription got sent over on Thursday afternoon. Nothing complicated, just one item. I went to pick it up on Monday and after a 45 minute wait I was told it hadn't even been made up and I had to wait at least another hour for the pharmacist, who was on her lunch break, to return. I completely understand that even pharmacists need their lunch break, but seriously, they had the prescription for almost 2 whole working days before I went to pick it up. Why hadn't it been done?!? Having had a 3 year old with me I couldn't hang around for an extra hour so had to come back 2 hours later and wait over ANOTHER half an hour to pick it up. That's absolutely ridiculous and so unnecessary.
February 2024 by Joan Smith
I know the staff work hard but they need to employ more staff and enlarge the place and car park what?s going to happen when all these houses are built. We old folk don?t like having to drive several miles to collect our prescriptions and when we get there they are not ready and a lot of medication is missing my husband has been waiting weeks for a particular item.
January 2024 by A R
A shambolic car crash of a pharmacy. More interested in having a chit chat than serving customers. half the time the prescription is wrong or incomplete and takes an eternity to get served. Then they moan about customers getting angry. Some of the staff clearly shouldn't be in the job.
December 2023 by Michael Phillips-feeley
Need to learn how to answer the phone.
November 2023 by kelvin turner
An answer phone would be useful if nobody will answer the phone
November 2023 by Alan Wilson
Good friendly service next to Medical centre
October 2023 by Wendy Passmore
They Never answer there phones.
September 2023 by Michael Hall
It's amazing what they are able to do from this space limited outlet and it is a credit to the staff that they are able to deliver such high standards of quality service.I was there for a flu jab with my wife and the staff were friendly, helpful, professional and kind.Top marks!
August 2023 by rain drop
All those who moan about boots ought to stop and think! The team in our Holsworthy branch work their socks off, the increase in foot fall is huge just see how large our prescription area has become. Boots pharmacy team are excellent and the staff are surely allowed to actually speak to one another! they certainly don't ignore their customers .They have to not only dispense the drugs we have to take but check address and postcode for our security. For 35 years or so I have used boots and yes they are busy but waiting for a much needed prescription in the great scheme of things is minor once you start your meds. Just give them a break! Thank you Holsworthy Boots team for working so so hard .Jane
August 2023 by Haideyjayne Metcalfe
My star rating would be 5 star because the girls who run this incredibley busy pharmacy are top notch and deliver great service . But the wait times are huge.. not the best place to go if your unwell or in a rush or both
May 2023 by Carl B
Yet again medication missing. 20 minutes in queue. Then back into surgery to confirm script. Then 20 min in queue again. Then 30 minutes to get it sorted. Not caring at all. Terrible service.
May 2023 by Graham Whiteley
Missing vital meds
May 2023 by Jack -
Dreadful service, if you need to collect anything you?re waiting for 30 minutes, they never have anything made up. I have NEVER seen such a poorly run service. Clearly not enough staff.
February 2023 by faye Kinman
Absolutely useless is all I can say avoid prescriptions going here
