August 2025 by Shaune copp (Agent 92639)
Walked in to see if they had a Motorola, only to be told we only sell contracts. Very rude staff. Will never grace the store or Vodaphone again.
July 2025 by Ed Hodges
Really slow service. Grumpy staff. I was waiting for 20 minutes only for them to complain about how I?d bought the SIM card. Turns out they couldn?t help me anyway. Huge time wasters.
May 2025 by Marco Pedro
Rude Staff- did not seem interested to help with any enquiry. Felt like I was being rushed just to look online, seems like no point of a physical store.
May 2025 by Max
Abysmal customer service - if there was an option for zero stars I would click it. Staff were patronising and dismissive. The lady I saw couldn't be bothered to look into my inquiry despite my family having four contracts with Vodaphone (contracts which we may consider switching now).
May 2025 by ashton marais
When you missed a few payments, but paid it in full and then you think it?s been sorted to having them stop your services to ask for payment again, so you pay it again in full! Then to get a high impact notice on your credit score? which I called about and they said it would stay on my account for the foreseeable future! One mistake through Vodafone and that?s it, impacts your life! I will be leaving Vodafone! And go to a provider that actually cares about giving and making there?s customers happy!
December 2024 by simon waddilove
Never had a problem here. Staff are brilliant, very helpful. Recommend
December 2024 by sari bey
They don't even deserve one star. When you go there, they don't even help you. They just let you go back to customer service and the shop go and buy other operator sim card Waste of money
November 2024 by Leesam Thapa
I went to the Exeter vodaphone on a Saturday after recently changing from three. I spoke to an employee which idk his name but he was short and had 2 mouth piercing and not only was he rude but clearly not bothered to do his job. He told me my phone number will automatically change to my old one on the next Tuesday but it didnt. I had to call up vodaphone Exeter anain and according to the phone call, nothing has been done regarding my change of phone number. ??
October 2024 by Anca Sturzu
Excellent experience at Vodafone Exeter where Harry resolved my apple watch GPS/cellular plan in a few minutes.
March 2024 by Mr KK
5 stars from me. Sam the man, was a pleasure to deal with Having enough of customer services on the phone, some foreign call centre who have no idea what you are saying to them! I went to the local store, and all my issues were dealt with professionally and efficiently.
January 2024 by ??????
Normal
September 2023 by Bob Dole
The people in this store are friendly and helpful and will do their best. Keep an eye out for Dan because he'll really go out of his way to help.I feel for the staff at this store because Vodafone doesn't seem to trust them to resolve issues themselves - the customer service at this store is exceptional, it's head office that's the issue!(Get my man Dan a pay rise!)
September 2023 by ???
I am moving to a new home and I purchased a Vodphone boardband on 6th September only because they promised it will arrive and activated on the 8th. after I completed the order, they sent me a message of the 'Great News' that the boardband can only be activated on the 14th September. I call them back and they said their employees did nothing wrong because thats what their system said and other nonsense, and the only compensation I can have is to cancel it free. In fact, I feel they did nothing wrong and I am the on did things wrong, and the mistake I made is trusting this lying shameless company.
September 2023 by Ann Howell
topped up 17 8 23 made 4 calls check bal next day and only had 30pence of credit left thats with a bvb rip no stars no customer service no to call rubbish then had to click on a star to post
August 2023 by Nigel
Called by Vodaphone Exeter having investigated a phone upgrade online - but seeking face to face advice r/e choice of iPhone and Airtime Plan. Taj, the Assistant Manager was friendly, courteous and extremely helpful; helping me make an informed decison regarding the right phone and plan for my needs, and then personally taking care of the exchange and transfer from old to new phone. Great service! Many thanks!
