January 2024 by Rosie Long
absolutely lovely experience the atmosphere was fantastic and very welcoming. Would like to specifically mention our server Ben who made our experience very enjoyable he was very enthusiastic helpful and clearly has a passion for his job!
January 2024 by Jo Lowe
My experience was great such a homely experience. I had Ben as my server and he was extremely polite and seemed so passionate about his job. It was great to see someone so positive annd friendly about their job. I left a really happy customer.Parking: Lots or space
January 2024 by Drew Guildford
We came again on the 31 of December and our server ollie was brilliant even for a Sunday and it being mildly busy he was awesome so much effort put in from him will definitely be visiting
January 2024 by Tara Horne
We were staying locally and the restaurant was one of the suggested local restaurants at the hotelWe booked via the website approximately 1 hr before our dining timeOn arrival we waited at the entrance for a few minutes but there was no apparent greeter so went to the bar and asked the bar staffThe person had poor customer service skills he simple pointed back in the direction of the door that we had come from. We then asked a female server who told us only her manager could seat us so we presumed she was going to tell them. Another person appeared who was very apologetic especially when we told her about the bar servers poor customer service skills showed us to a table and asked if we would like to order a drink.We told her we?d like a few minutes to look at the menu and she disappearedSome 15 minutes later no return of the person who seated us and other servers in the vicinity not looking like they were going to serve us so I went over to a server who was cleaning tables and asked how we go about ordering. She said she would come over but then another 5 mins past and still no sign of her or anyone else!I then went to the bar and spoke to the same bar server who gave previous poor service and asked to speak to a manager.One wasn?t available ( on the phone) so the bar server asked where I was sitting and they would tell them I didn?t know my table number so the bar server followed me to our table to find out the number ( good customer service ) on route we passed the other servers I had spoken with and I commented that we were still waiting for a drink some 20minutes since we had arrived.When the manager arrived and I relayed our experience thus far she was very apologetic, explained how things work at Toby Carvery and offered us complimentary drinks and said she would speak to the staff.We then went to the carvery which had a good selection of meats and vegetablesWe did have a check back by a staff member and followed our carvery with a dessert. The meal was ok and reasonably priced.For the level of customers to the staff on duty if the staff had sufficient training and zones none of our issues should have occurred in my opinion. But the issues all started from a lack of a host at the entrance who seats, takes drinks orders and explains the process. Without that key role the whole process broke down, so l can?t really blame the staff of their poor customer service skills as it is not their job to meet and greet.
December 2023 by Alla Nicholas
We were served by Claire on Christmas Day and what a wonderful experience we had. We have always eaten at home but chose to eat out this year. The food was fantastic and the service was incredible. We wanted to personally thank Claire for making our Christmas meal special by going above and beyond to ensure the experience was just as good as the food. Thank you all so very much ??
December 2023 by --
The family and I had a lovely time. We were served by Nathalie and received wonderful service - she was really helpful and sorted out any problems we had. Please give her a raise.
December 2023 by Sasha Kershaw
It was wonderful. We were really well looked after by a lovely young man, Ben, and it really helped our night to go smoothly. We had a cracking time.
December 2023 by Debbie Blake
Well we where sited at a table for 6 by a young member of staff waited for someone to take drinks order never happened so my friend got our drinks from bar after returning from carvery we were confronted by Natalie who was so rude aggressive telling us that we could not sit there and basically accused us of sitting ourselves as though we never booked it was very bullying. I explained we had booked and staff had sitted us no apology aggressively moved to another table . Where Claire very nicely looked after us
December 2023 by Mathew Gard
A well organised team and efficient service today. Its close to Christmas and very busy, but the team are happy and friendly and the food was hot, tasty and plentiful. Only downside was the crackling which was break your teeth hard. We will be back to again. Chantelle was a great host, thank you!
December 2023 by Tracy Elson
Worst place I have eaten. Very young waiter placed us directly under the air-conditioner. I had to wear my coat.I was not informed I needed to order the salmon Wellington with the waiter so when I asked the cook cutting the carvery meat he was very rude telling me to order it with the staff. No one came to us though out the meal to check if we were happy or needed anything.The Wellington was the worst thing I have ever eaten. Clearly The salmon Wellington had been microwaved and then put into the oven to brown. However the salmon was over cooked so was a lump of solid rubber, the bottom of the pastry was raw. This was inedible. Cauliflower cheese was very watery and couldn't taste any cheese.
December 2023 by Chris Carter
You get what you go for. A great carvery. Too many bloody kids for my liking, but it is what it is and I'll definitely be going again. The food was
December 2023 by Linda Stubbs
We didnt have to wait because we booked our table in advance as our family were visiting from Northampton .someone took our order including drinks and starters as well as mains .unfortunately we did not get our food quickly apart from the sandwiches even the children's starter did not come at the right time my son in law ordered something different and was told it would be another five mins which he said was ok so he got his vegetables from the carvery but unfortunately after a bit someone came and said I'm really sorry but it would be longer so did he still want it and it had already been at least fifteen mins so he decided not to have because everyone else had already finished their food. It was disappointing because it was our family Christmas get together.Parking: When it's not too busy there is free parking for lots of cars next to the toby carvery.
December 2023 by Dipsy Grove
Our lovely barmaid, Chantelle, couldn't have been more helpful. We ate in the bar, she took our order, delivered to the table, brought an extra plate on request, smiling the whole time. Food was hot and tasty as per. I think we're becoming regulars! ???
November 2023 by the bros
Tonight we came for a meal for my dad's birthday, there where 10 us. A lady called sumer served us and she was amazing at her job, she was polite, welcoming and nothing was to much for her. Food was lovely and we had a lovely evening Thank-you.Kid-friendliness: Staff were kind and friendly
November 2023 by Derek McAulay
The food was really good, freshly cooked.My only complaint was that the potatoes were slightly sweet ( and I don't like potatoes that are sweet). Meat was good quality. Generally good value for money. We had been trying to get a table there for nearly a year now. Our daughter booked a table in advance. Very nice experience.
