February 2024 by Angela Bisceglia
Disgustingly rude female manager. Not sure what has occurred in her life to make her act that way towards customers. As you can see from other reviews others have complained about her also. Lots of things severely wrong with this place. No refunds for not being pleased with a product. Their refrigerators are always breaking down therefore lots of food gets thrown out. May I mention that lots of the stuff is meat and dairy? Those animals are dying in vain. Staff are all rude. Very few members are working the very busy customer service counter but I blame corporate for that. Disgusting cheapskates. Also closes stupidly early on Sunday. As if people who live in the city centre don?t need food after 5 pm.
October 2023 by Geoffrey Cox
So Rude!I visited the store ( 2 October around 3,30) yesterday and couldn?t find Tesco?s Honey on the shelf so I asked a male assistant in a polite manner where Tesco?s Honey was he appeared to be helping colleagues filling shelves. He looked around and saw there wasn?t any, He then found a pack of said Honey in a cage. He handed them to me with his head turned the other way while conducting banter with I think a female colleague who was out of site on the other side of the aisle. I felt unappreciated as a customer, maybe that was his intention - Zero customer care and totally unprofessional!PS I didn?t want to add 1 star!
October 2023 by Chessie A
Lots of selection, friendly staff but terrible signal so difficult if you have an online list
August 2023 by Kalvin Stockton
Was refused a partial refund for an unopened pouch of tobacco purchased 5 minutes before because half of it was paid by card, manager was trying to refuse it from the start saying it's too hard, she started to judge me for wanting to swap to a 30g pouch from a 50g, was giving snide remarks then started going through my vulnerable friends phone with the gift card on it! The manager was scrolling through sensitive confidential messages without any form of consent, horrible experience wouldn't recommend.
August 2023 by Mingyu Li
Worst customer service experience I have ever had. The female staff (white, straight dark long hair) was horrible. Not sure if she was the manager.I was trying to return an unwanted and unopened product which I bought 30 min ago but without a receipt printed, whicb was needed for the return. I saw on FAQ that stores can print out the receipt by scanning my clubcard, but I didn't know at the time that Express stores couldn't do this due to limits of access on their till system, so I went to the cashier counter and politely asked if they could do that. Instead of explaining this to me and advising how I could print out the receipt, she was just being very rude and patronising and said things like "we can't do this now" "we are busy" "we are closing"...Even worse, while I was leaving the store she was complaining about me with her colleague saying things like "Why did he do that? I've told him"....I mean how would I know they couldn't do this due to system limits...? And they could have just explained it and directed me to their customer service website. But instead of doing that, they chose to be rude and funny onsite. This is just extremely unprofessional and discriminating behaviour.
February 2023 by Luke Kersey
Good customer service, friend staff
January 2023 by Laura Frankland
Robbed of a £1 today had to pay for a trolley and was refused my coin back. They clearly didn't believe me and should check the CCTV. I won't be shopping there again. It might not seem much but the principle of it. Around midday today
December 2022 by Malak Alassaf
Not big brunch , daily thing .. I prefer ildi
November 2022 by Gerard Roest
Ruim assortiment vriendelijk personeel en behulpzaam. Nieuwe scansysyeem werkt perfect. Voor rolstoelgebruikers wat lastig te bereiken.
October 2022 by Kenzo Wong
Staff treating customers really rude while discount clearance item. Trying to turn customers away from looking. Shocking customer service.
August 2022 by DJ Peachy
It's so good when there's not a massive queue for the tills and Tina is serving as well! I wish there were more proper tills here.
July 2022 by Gail Atkins
Rude boys on seve yourself one was more interested in the young ones eyeing them up and the other was leaning on the till with his foot up disgusting service
June 2022 by Terry B
Staff are very unimpressive and rude they have a couldn't care less attitude.The store is often a mess with loading cages taking up the aisle making it difficult for somebody in a wheelchair to get around I actually saw somebody a few days ago give up in despair the assistant loading the shelves didn't care less. checkout people are forever talking into headsets completely ignoring the customer one in particular Thursday about 4:30 the one with the 60's style beehive hair. Staff including management and people who answer the phone need serious training in customer relations and good manners. They need to realise that they wouldn't have jobs if it wasn't for customers.
June 2022 by Elizabeth Hetfield
Very nice and the shelves are full.
May 2022 by Ros Morp
Great for a quick shop on way home...or for some good prices - more generally. Staff are really fantastic!! Helpful..and lovely!! Yes..good to shop at the Tesco Express, Exeter!!
