January 2024 by Hilary Cutler
Very professional and friendly. Did t feelLike I was ever oversold anything ?lots of choices discussed. Very very helpful . On time too with appointments
January 2024 by Chelsea McCarthy
Overall, my experience was to a standard. The only thing that made me feel very uncomfortable was a gentleman that was on reception duty the day I come in for my opticians appointment because he made a comment about a black lady that has come in 10 or so minutes late for her appointment. She also had a two children with her and she tried to see if she could get another appointment that day. He was like said that she had to wait around to see if there was any space in between appointments And she kissed her teeth and went and sat on her seat with her children and she waited for about 15 minutes and she got up and said the gentleman that she would make a appointment at a later date, because obviously she had her children with and clearly didn?t wanna wait around When she left the reception man then made a comment to another lady that was sat waiting for her appointment with her children that her kissing her teeth was a racial racial indication that she was annoyed and said that them people do that when they?re annoyed or don?t get what they want, and he said he also said that he could?ve squeezed her in, but he didn?t because she kissed her teeth, which I find very rude, and it was very uncomfortable to be sat there, listening to him, make comments like that about a lady And it?s 2024 like this shouldn?t be happening and this needs addressing you shouldn?t have racial staff working in your store
December 2023 by Carmen Hicks
I picked up my glasses, the staff were very helpful, I do like the design and colour too.
December 2023 by Francis Kirkham
Staff at Exeter Specsavers were friendly, very helpful and profficient. Would recommend Specsavers to anyone
December 2023 by lee smith
i didnt have to wait long, the service was excellent , i was explained in great detail what was gonna happen , all the information i needed to know , 10/10 very satisfied
December 2023 by Samantha Moran
Awful store, lack of organisation and communication leading to a 6 month delay being referred to Ophthalmology.I went in for an eye test because my sight was deteriorating, causing to me feel disoriented, the appointment felt rushed, and the optician didn't seem to care about my concerns.I was referred on, but hadn't heard anything from the NHS. After three months I started chasing, the team were rude and told me to wait. Long story short, after six months they told me to ring the referrals team.My referral had been sent back to them straightaway because it wasn't on letter headed paper. They didn't bother to respond, so my referral went no where. Had I not chased this I would still be none the wiser, and I'm further down the list due to their incompetence.A manager said she would give me another eye test and go over my options, this appointment went great and I felt that they were trying their best to sort this out. Another appointment was made, she got a collegue to ring up 20 minutes before to say she was ill and couldnt do the appointment.I said I wasn't happy with the late notice and the manager came on the phone and said she wasn't that ill and could stay for another 90 minutes!I have no faith in them at all now.
November 2023 by Laura Allen
Would definitely recommend this store. Following an initial problem with my prescription, the staff retested the new glasses and gave me a second vision test. They explained each step well and resolved the problem so I now have glasses which really enhance my vision. Thank you for such an attentive and professional service.
November 2023 by shawn
Yes staff were caring and we had a laugh trying on new glasses, 2 for 1 on frames over £69 so that helped with the costExcellent thanks
November 2023 by Sue Aldworth
Absolutely disgraceful the last time I was in. Utter shambles. You know who you are. Better not happen again when I have an appointment.
October 2023 by M H
Visited September 2023 for sight and contact lens check. The whole team were lovely. This is a busy store but with a human touch and kindness that is very much appreciated.
October 2023 by Teplong Ibrahim
Excellent service... always. The staff are friendly and patient. I got the guide and information I needed for a first-time contact lens user, including tips and tricks for wearing them.
October 2023 by Lucy S
Excellent service! Special thanks for Kyle, the very kind and patient gentleman who helped me find some super cool frames. :)
October 2023 by Alison Moore
Had a contact lens check . The optician was a lovely lady and I felt at ease with her. Understood what problems I was having and was very thorough with my eye care .
October 2023 by Jack Turner
Fired through an eye test in ten minutes and was then sharply ferried to the sales desk to buy glasses I didn't need. Got my glasses and they made my eyesight worse. Got my glasses refunded, but when I asked for a refund for the poor quality test, I was called into another appointment only for the staff to parrot to me that they don't offer a refund for an eye test as I have been given a service, regardless of how poor or inaccurate that service was. Take your money elsewhere like I wish I had done.
October 2023 by Des Francis
Well managed, very friendly staff and an excellent service.Such a lovely atmosphere throughout.
