June 2025 by K CC
First time in years visiting a Santander branch for card and account issues. Staff were really friendly and helpful - banking system is still as slow as ever however could fault the service and left with everything sorted within 10 minutes.
May 2025 by Robyn
Went in to take some cash out to pay a builder however they denied me my own money and left me stuck having taken £100 of my cash and then not allowing me to withdraw! I gave them all the proof they could ever need that I was taking the cash out for building works but they denied and told me to take it out with another bank. Was sat waiting for over an hour while they ran checks, with no thought that they would ever say no! Even had to run to put money on my car as the parking was going to expire yet they still suggested that it would be allowed. Right up to the last moment and then they flat out declined. Complete time wasters in this bank. Plus their opening hours are just a joke - who shuts at 3pm on a week day - people who don't work hard that's who! Will be moving to another bank after that joke of a company
May 2025 by Amber
First they close all their local branches, and then they reduce the opening times of the few they have left. It?s almost as if they don?t want you banking with them. Seriously unhelpful bank.
March 2025 by Steven Palmer
This is probably the worst company i have ever had to contact. I am 58 and have spent a lot of time sitting on the line with various companies. Santander are by far the worst. It is now day two after a couple of 45 mins waiting times (with no answer)!
What are you doing Santander?????
October 2024 by Elora
The way Santander has their system set up for customers (especially international students) is really sloppy and is way over complicated for no reason. I have had nothing but problems with this bank and after all of the running back and forth to get the account set up, the app isn't even functioning now.
October 2024 by Jenny Lin
Very good service and staff all helped people
February 2024 by Amelia Dellamuro
Looks really scruffy in here. I went in to give information that I had a letter requesting. The letter said that I could do this in the post or in branch, however the unfriendly woman in there told me that I couldn't do it in branch and that the letter wouldn't have said that. Of course, I checked when I got home and it said that it was one of the options to go in branch.
December 2023 by Duncan Reffold
Exeter. 3 cash points, all out of order, unable to pay cash in. They close at 3pm now, not helpful.
October 2023 by Jamie
Why do banks find it acceptable to shut at 3pm?
April 2023 by Pako Indio
30 mins waiting because no sraff and after 30 minutes they have not staff to solve the problems
April 2023 by Chris
Now closing at 3pm means I cannot actually use any services.
January 2023 by Warren Coles
Maybe the staff have low morale but no need to take it out on customers. I asked if it is possible to understand a little bit more about a certain account and I just got a glaring, short tempered reply to look on the website, and we don't give advice. I explained that I wasn't looking for advice but that in the past the staff would just run through the options. She then continued that 'that was the past' and you now we don't have the staff so if you want anything you ain't going to get any support in the branch. Maybe, she is unhappy with her management but it is not my fault and then is no need to shut me down as I asked each question with the attitude I was being 'cheeky' to ask questions. Will definitely move my money elsewhere.
December 2022 by James McPherson
You get a good service with Santander and the staff are always very helpful, but the bank can get very busy so you often end up in a queue.I have noticed that their savings rates aren't as good as some other banks, so it is always worth shopping around.
February 2022 by Alex Russell
Very dilapidated and run down inside, makes me ashamed to be a Santander customer when I go inside what should be a nice Victorian building?Female staff at the desk on Monday were rude, I asked a question and I received an eye roll as a response, very disrespectful and unprofessional for someone representing a banking institution.
January 2022 by Louis Readman
Seriously needs modernising. Looks tired/dilapidated.Lack of staff working behind the counter meant a long wait.Dis-organised, one woman complaining that the cash machine had short-changed her by £20 to a young staff member who had no idea how to handle her complaint, manager did not come out to assist.The only saving grace was the woman that served me, polite, friendly but clearly over worked and tired.Unfortunately I get the impression that Santander?s long term plan is to shut all of its branches and go online or call centre based.
