August 2024 by Derek Woolvett
I'm sure that if the part is correct all is well, however in my experience, where there was doubt about the suitability of the part, I was met with a constant refusal to accept responsibility by people who clearly no absolutely nothing about the product they sell. I was just met with 'this part does not suit your car, you have ordered the wrong part '. If the responder understood the workings of a car then they would have seen that the part advertised is shown as suitable, even though it is not. I will not use them again, I expect queries to be dealt with by people who understand what they are selling. Note to the owner, please read the exchange of emails between me and your people ,
August 2024 by B Toth
Horrible company, awful customer service. Bought a battery from them on eBay that doesn't work, and they made the otherwise simple and straightforward return process a hassle. As long as they can keep your money, they are willing to do anything and always have excuses for not giving it back. I regret to ever get in touch with them. Avoid them!
August 2024 by Jason Riley
Excellent service for any parts that you may need. Special mention to the "contact us" team who are a credit to the company. Fast response to queries by email, they found me an alternative part that fitted my car and sent a link in under an hour. Will definitely use again.
August 2024 by Piotr Boro?
Completely out of mind people. Missing items, late delivery, unhelpful staff on the phone. Next day service was good but 2 years ago.
July 2024 by Keith Anson
Very professional service throughout my communication with you and more than satisfactory outcome a pleasure to deal with you thank you
July 2024 by nurko23yum
Avoid. This shop is selling second hand car parts for brand new (see pics)
When I received my fuel pump I have noticed the seal on the box was ripped and taped on top of it, do I called customer service to asked them if that was normal, on the phone to them I have opened the box and noticed the pump is not brand new and it was full of petrol. The guy on the phone wasn?t able to help so I ended up fitting a second hand pump as it was road side repair.
So if you are after second hand gear for the price of a new one this is your store.
July 2024 by daviey mcbrien
Perfect fast delivery. Great communication when something went wrong and had it sorted within 48 hours. Email responses where same day but phone line no replies. But was better by email anyway as was able to continue on with my day and reply when I had time.
Would I recommend YES as not only were they one of the fairer price for parts, (not cheapest) but definitely one of the fastest at delivering to Northern Ireland. So thank you
July 2024 by Paul Williams
This company is ok when everything is in stock but customer service is lacking when things go wrong, really hard to get anyone to answer emails in a timely manor and continue to sell items on their website when they have no stock, previous orders have been great but this time it was very stressful, will order from Autodoc in the future....
July 2024 by Horatiu Cojan
Great customer service, always there to answer all the questions and fast dispatch. I've used them twice and I'll order them in future too.
July 2024 by Michael Chum
This is my first time buying parts from Parts in Motion. I am happy with the quick delivery and that it's the cheapest belt in the UK. Most shops sell it for around GBP 21-25, but I got this Gate belt for GBP 12 for S2000. Please don't get the Continental and Goodyear belts for S2000; they are 6PK1468 smaller than the OEM. Gate is the only brand that makes the same size.
July 2024 by anglija anglija
No good ebay sellers
July 2024 by Michael Lindsay
Unbelievable service and pricing. APEC front and read pads and disks delivered for free in 2 days for under £80? The main dealer wanted £60 a disk! Can?t ask for better service. I just ordered a new Yuasa battery for my bike. Best price on the internet and next day delivery. If you sign up for the newsletter you get £5 off a purchase of £40+. After your first order you get codes for £5 off over £50 and £10 off over £100. ?
July 2024 by Gedi S
Terrible customer service, bought a clutch on their eBay account. Which was meant to fit my car according to the description. Ended being completely different to my clutch that I removed, contacted the seller at which point they said as it?s past the 30 day return window they can?t accept the return. Although all I want is the correct part. Now I?m down £112 and can?t get to work until the correct clutch arrives from a company who can be trusted. Took me ages to find the time to do it, only to be disappointed with the wrong parts being sent. Do not use these guys whatsoever, no help and no support for their mistake.
July 2024 by Edward ?Eddie? Moore
Awful customer service
Used these before with no problems. But now you can't get through to them on the phone and customer service is very poor. I purchased a set of rear discs and pads for my van aswell as other parts. 10 minutes after I placed the order I realised I ordered the wrong discs (I needed ones with bearings). Emailed them immediately to try to stop the order being shipped out. Anyway got no reply so I ordered the correct set from them within 10 minutes of the original order being placed. Eventually got hold of someone to send me details for a return at my cost which is no problem. Received an email today they've received the return but won't refund me due to damaged boxes they sent me. Why would I have opened them or tried to fit them when I know they were wrong and have also the proof I ordered the correct ones within 10 minutes of the original purchase. Anyway I've sent about 6 emails now and had no reply or no phone call to get my refund issued.
Update - parts in motion called me (Ben) on Friday 21/6/24 and i explained the situation to the guy. He also agreed with me that I obviously knew the discs were wrong so would have had no need to open the packaging or touch them. Still no word on a refund being processed yet as he said he would need to speak to the parts department ,its now Monday 24/6/24. I'm just about to send an email to see what they come up with today
July 2024 by Mario Burgess
I went to a garage to get a quote for n/s/f lower control arm.
£110 for the part. Fully fitted inc vat £195.
I then did a bit of surfing and found Parts in motion - Borg & Beck control arm inc vat & p&p £33.
Got a friendly mech who will fit it on Tues 25th June for £40.
Total £73. That is a saving of £122 AMAZING!!!
Don't shop anywhere else. Part arrived the NEXT day too. 100% satisfied customer, many, many thanks.
