November 2023 by Richard Hamilton
Unable to reach this number from over seas. Staff are often rude and unhelpful.
October 2023 by Yousef Yousef
they really care about international students, they even have an office especially for us, deserve 5 stars
October 2023 by Abigael Avi
Extremely poor and slow service
June 2023 by Rachel AC
Very helpful and friendly member of staff.
May 2023 by Iain Connell
A little wait this time, but seen and possible action completed, have to check later on by telephone
April 2023 by Ho ki Lo
Staff have no interest in helping? All they want are to chase you out so that they don't have to do anything. I want to open an account, went to the branch for 4 times and it still can't be done. Staff told me they have to cancel my application and the only way to fix it is to apply again. Ridiculous. Waste my time and effort. When I went to hsbc, it had much better service, staffs were nice and helpful. Highly recommend everyone to use hsbc instead of Lloyd.
December 2022 by Lawrence Broom
Quick and warm
December 2022 by Rita Sculpher
I have never known such friendly helpful staff and didn't wait long on many occasions especially after a bereavementVery impressed will eventually move my accounts to Lloyds
November 2021 by Monica W
Went to open an account and was told they only did it online or by appointment, the earliest of which is more than a week off, which is fine. The employee, a short white lady with black hair, explaining this assumed I (I'm Asian-American and nearly 40) was an international student, and then said I had to get a form from uni that "shows wherever you're from, so China. (Long pause from both of us) ...Or Korea?", which is NOT fine.It's 2021. Your staff should know not all Asian customers are Chinese.
September 2021 by Viryandi Komio Anggani
Went there to open an account, the staff were all very helpful and friendly. Opened an account with no problems at all.
July 2021 by Jayne
As someone who has worked through the pandemic, I have found that the bank not being open on the weekend quite frustrating, especially now. However if the deposit machine outside would not keep breaking down or running out of envelopes it would not matter so much.
July 2021 by Joshua
Bit of a wait in the queue going outside, nice and clean inside, friendly staff
July 2020 by lucy eckett
Valentino and Thomas Barclay were so friendly and helpful.
July 2020 by Jennifer George
Prompt friendly service. Happy to help out with any problem.
July 2019 by m
Calling this bank is terrible, the phone service is awful and trying to get through to someone is crazy too as the automated service asks for the same answer 4x before putting you through, what happened to being about to phone the bank personally and book appointment rather than a general sales team that know nothing??
