February 2024 by Steve Pinder
Had a breakfast. The only hot items were the toast, egg and hash browns. Sausage bacon beans mushroom and even my pot of tea were all tepid. Food was good just not hot.
February 2024 by Neil V
Exceptionally helpful today. Gave excellent advice about consumer electricals. Even though it didn't involve a sale for them.Thanks
February 2024 by Richard Brunt
Very professional and helpful customer services at the Top floor of John Lewis but sadly apparently staff in LG and men?s department needed some proper training?
February 2024 by helen Albright
Had pot of tea and sandwich
February 2024 by Andrew Watson
Not so good as it was I'm afraid. Ordered Cod and chips at £11.95 earlier. Average quality at best. Fish tasted like typical supermarket battered packet cod, pretty flavourless tbh. The chips were overcooked, more batter than potato middle. Even the Earl Grey tea was inferior to previous times. Are you using inferior quality tea bags? Overall disappointing.
February 2024 by Kim Hall
Excellent customer service at Estée Lauder department in John Lewis Exeter.
January 2024 by J C
Called in today to look at the professional and chefs knives. Stood for less than a minute before being politely approached by a member of staff (Carol) who asked if she could help.She was absolutely brilliant, really knew her stuff, was super helpful and obviously really well trained, well done John Lewis and please pass on thank you to Carol, top notch service and assistance! More Carols in John Lewis stores please!!This is a genuine review and I am a genuine (happy) customer!
January 2024 by Nina Goodwin
Need to organise the system for ordering and serving food. Visited peak lunchtime. Only two people serving. These two people are also making the drinks, getting food and taking payment. Waited 20 minutes to get served (very polite server). Ideally should have people taking orders and payment and others making the drinks and getting the food. Three members of the team standing around chatting. Could see a large queue forming and did nothing to help reduce. Decided it was better to add more cakes then serve customers. Paid £25.00 for three sandwiches and drinks. Sandwich was hard and very difficult to eat. Not what I would expect from John Lewis. Did not meet expectations ?
December 2023 by Lesley Molen
Cafe menu is out of date. We tried to order a beef baguette but we were told it was no longer on the menu ? see picture below! It is clearly on the menu! We queued for quite some time. The egg and mayo roll was very dry. The staff were very good and tried their best?. Don?t think I will return to this cafe unless they can solve all the issues.
December 2023 by Dave Hewlett
Always great never below. Could be bigger and carry more stock, but orders are available for online purchases and collection
December 2023 by Ben Phillips
Brilliant customer service from Olivia in the lighting/homewares department - very patient and professional.
December 2023 by Annette Blythe
I can not say strongly enough how disappointed I am with John Lewis customer service over the phone. Had a fault with a TV and after 4wks still going though the process of trying to sort it out! contacted complaints and just had another message from the tec team who I was complaining about. Just spoke to them once again and had the same poor experience, lack of knowledge for staff and also very poor customer communication. I am lost for words........ I've always bought from John lewis when it comes to TV etc but never will I buy anything tech from John lewis again due to there tech team!
December 2023 by Rachael
Sisley counter is excellent. Lady who works there really helped me to decide what to get my mum for Christmas and understand the products. Thank you
November 2023 by Tess Cherrill
A good store with comprehensive departments and a big choice of merchandise.
October 2023 by Beverley Tree
We always park in the car park, that is close to John Lewis, in Exeter. We always go in for something. They have a ice cafe on the top floor, plus multi use toilets on some floors. They sell a good range of products across the board and it is always good quality.
