January 2024 by J C
Called in today to look at the professional and chefs knives. Stood for less than a minute before being politely approached by a member of staff (Carol) who asked if she could help.She was absolutely brilliant, really knew her stuff, was super helpful and obviously really well trained, well done John Lewis and please pass on thank you to Carol, top notch service and assistance! More Carols in John Lewis stores please!!This is a genuine review and I am a genuine (happy) customer!
January 2024 by Nina Goodwin
Need to organise the system for ordering and serving food. Visited peak lunchtime. Only two people serving. These two people are also making the drinks, getting food and taking payment. Waited 20 minutes to get served (very polite server). Ideally should have people taking orders and payment and others making the drinks and getting the food. Three members of the team standing around chatting. Could see a large queue forming and did nothing to help reduce. Decided it was better to add more cakes then serve customers. Paid £25.00 for three sandwiches and drinks. Sandwich was hard and very difficult to eat. Not what I would expect from John Lewis. Did not meet expectations ?
December 2023 by Lesley Molen
Cafe menu is out of date. We tried to order a beef baguette but we were told it was no longer on the menu ? see picture below! It is clearly on the menu! We queued for quite some time. The egg and mayo roll was very dry. The staff were very good and tried their best?. Don?t think I will return to this cafe unless they can solve all the issues.
December 2023 by Dave Hewlett
Always great never below. Could be bigger and carry more stock, but orders are available for online purchases and collection
December 2023 by Ben Phillips
Brilliant customer service from Olivia in the lighting/homewares department - very patient and professional.
December 2023 by Annette Blythe
I can not say strongly enough how disappointed I am with John Lewis customer service over the phone. Had a fault with a TV and after 4wks still going though the process of trying to sort it out! contacted complaints and just had another message from the tec team who I was complaining about. Just spoke to them once again and had the same poor experience, lack of knowledge for staff and also very poor customer communication. I am lost for words........ I've always bought from John lewis when it comes to TV etc but never will I buy anything tech from John lewis again due to there tech team!
December 2023 by Rachael
Sisley counter is excellent. Lady who works there really helped me to decide what to get my mum for Christmas and understand the products. Thank you
November 2023 by Tess Cherrill
A good store with comprehensive departments and a big choice of merchandise.
October 2023 by Beverley Tree
We always park in the car park, that is close to John Lewis, in Exeter. We always go in for something. They have a ice cafe on the top floor, plus multi use toilets on some floors. They sell a good range of products across the board and it is always good quality.
October 2023 by D L
Awful. Wasted time queuing only to be told the kitchen closes at 2.30pm on a Sunday. Why have menus displayed downstairs and upon entering the cafe that have no mention of this. Either you're open or not and the (at least) 4 members of staff seen in the kitchen are able to operate a toaster for a toasted sandwich.
October 2023 by Andrew Whitby
John Lewis's good customer service has evaporated, so I see no point paying the inflated prices. I recently bought an electrical item which was faulty and had obviously been returned previously as faulty. No apology, they couldn't care less. Thanks for the inconvenience. Bye
October 2023 by M G
Awful. Wasted time queuing only to be told the kitchen closes at 2.30pm on a Sunday. Why have menus displayed downstairs and upon entering the cafe that have no mention of this. Either you're open or not and the (at least) 4 members of staff seen in the kitchen are able to operate a toaster for a toasted sandwich.
October 2023 by Beccy M-D
Huge department store for everything you may need
September 2023 by Helen Atkinson
Alex in the bra fitting dept was sooo great. I came out with exactly what I needed ( I hadn't previously known what I needed!)Previous visits to lingerie depts usually end in tears. Hurray for Alex,'and all other expert bra fitters, who know their own stick really well. Respect.
September 2023 by Heidi T
Incredibly slow service in the cafe, don't bother going to it. 20 minute queue just to get coffee.
