March 2024 by Guy Mant
The room was just ok beds kept moving ( quite a bit) when getting on and off . Could do with a couple off chairs, tall lamp switch was like a needle which one of us caught. The Toby Carvery side is a complete JOKE the staff are very lazy on the whole and very rude. I was told by reception to pay for Carvery at the bar which I did then we were told we couldn't sit in Restaurant part and only sit in busy bar area, food was only warm and had been standing for ages and gravy was lumpy. After eating We went to the bar where I was interrogated by the staff, they said you have to pay for your carvery, I said I had where did you pay, who did you pay, what colour hair did they have etc even though I could show receipt. When I went to order drinks there was 3 staff at bar totally ignoring me and I had to shout for service to get service. It seems all the staff are good at talking and ignoring customers very lazy at times. We won't be coming back and won't be recommending you nor will we go to Toby carvery again .This is the second time we have stayed at the Innkeeper and thought the problems we had 1st visit wouldn't happen again but it was worse1st time we got refund for poor food but when they took my card for refund they charged me again this took weeks to sort out and get my money back . The staff were still ignorant at bar and restaurant.
March 2024 by Kat Solang
Good for a place to sleep, nice cosy room with basics
March 2024 by Steve Lang
It is what it is! - room very basic - 'drainy' smell inside. Shower/bathroom a bit grubby, grouting had staining/mould. Overall large comfortable bed, room clean. Staff very good. Due to a 5 hrs drive, decided not worth complaining to change rooms.
March 2024 by Dean Holtz
Not a lot great. The bed was uncomfortable, the pillow were like a sack of pebbles, honestly we've never slept on such awful pillows. They were flat with what seemed like broken chunks of foam in them rattling around, nothing like what's shown in the pictures. One of the bedside lights didn?t worked, the sealant at the bottom of the shower was black and not attached, the old bug wandering out now ans again. Carpets and seats were stained.The shower had zero pressure and just trickled out, very difficult to shower with. Toilet seat was loose, sink was fine.It was raining at night and sounded like stones being thrown on the ceiling. Very noisy.Signed up to the WiFi, ended up using my data as the WiFi was ridiculously slow to non existent.Dinner was OK but only received half the order so had to find a member of staff and ask for the rest. Ended up cold by the time the missed Yorkshire puds, sausages and gravy turned up.Breakfast was nice. Went down at 10.15, was first told we hadnt booked, eventually found us. We have never been there before so didn't know what to do. Was just told to find a table without a napkin as they were setting up for lunch. Eventually found the buffet on our own, a little direction from staff would have been nice. We ended up not eating all the breakfast as felt we were being rushed out so they could set our table up for lunch. Constant watching us, and rushing around setting up other tables next to us.Overall not a great stay.
March 2024 by Laura Harris
Had an excellent sty..only thing was we could nt have an extra coffee in morning as we had an early check in and there was no one answering the reception phone but that was trivial..maybe leave a basket of uht milks coffees and teas on reception so guests can help themselves
March 2024 by Stu Skinner
Receptionists were lovely but it ended there. The bathroom was disgusting. Toilet hadn?t been flushed. Bed uncomfortable. Unruly guests drinking and partying in the corridors. I was very ill after eating the carvery. Never, ever staying in any of their hotels again.
March 2024 by abdul waheed
It was nice experience staff was amazing very helpfull my car battery went dead and they help me start my car for me very genuine and helpfull staff full recommended ? morning lady of the counter was very helpfull and polite thank you very much would love to stay again.
March 2024 by phillip Chalker
Great room great service highly recommended 5 +++++
March 2024 by C. Rodo (Chuck)
We stayed here for one night during our road trip around South Devon. The rooms were nice, exactly what is needed, big rooms, many wall sockets, big bathroom and buffet breakfast.
March 2024 by Jamie Mciver
Great value, big room, nice bathroom and facilities. Could improve the WiFi and the door didn?t lock properly. But a fantastic find and will be back
February 2024 by Amanda Tilly
The staff were very helpful. I had no trouble parking.
February 2024 by Rachel Williams
Lovely stay. Clean room and friendly staff
February 2024 by Jo Aggus
Great value for money and very convenient having the restaurant next door.
February 2024 by kirsty pearce
I booked a disabled room due to mobility problems, once checked in we found the TV was broken, so they couldn't replace it, and we moved to room 1, it was very much smaller and due to my mobility issues I found it very difficult to get around the bed with such tight space, also I couldn't use the shower as there was no grab rails , there is also a LOT of black mould behind the curtain to the left of the window which clearly hasn't be cleaned or treated for some time
January 2024 by Donna Thompson
You have already sent me a survey which I have completed but if you wish nexto compound things for you I will do.Bed bugs, dirty paint work, carpets need cleaning, car every area dirty on the Tuesday night.
