December 2023 by Alfie Taylor
I went into hotel chocolat to buy my dad a birthday present. I had chosen the christmas selection box and went to the checkout to purchased but was asked for my id as i didn?t look 18. Being 16, i was quite confused on why they wouldn?t let me buy chocolates with a little bit of alcohol in there as it was unlikely i would get drunk off of one chocolate! the server was quite rude about it so i decided to leave. later on my dad contacted the shop and was greeted by the lovely charlie bright, she was devistated that my dad hadn?t recieved the chocolates on his birthday and for the reason i had been refused them (as you only needed to be 16 to buy them). so much so that when i returned she gave us a free box and a heartfelt apology. thank you!
December 2023 by Ian Fenn
The place to go if you like chocolate, almost every craving is covered, from indulgent hot chocolate drinks to many different flavoured individual chocolates. Of particular high mention, the chocolate coated rum soaked sultanas or the chocolate coated cherries soaked in kirsch.
December 2023 by Tony Booth
A great shop nice friendly
October 2023 by Lee Bayliffe
A great alternative to the old age chocolate buying experience! We love the cafe experience, albeit quite small. Hot chocolates and ice creams are a must-have! All we need now is the full cafe experience with a breakfast and lunch serving!
October 2023 by Sara Nadirah
the ladies at Hotel Chocolat on 13/10/23 were so lovely! I accidentally spilled my chocolate shakes and they went above and beyond to help me and my friend out. very grateful for their patience and help.
July 2023 by Nuria Wilson
Excellent setting, delicious drinks.
June 2023 by Gianna ?A A? Armstrong
Nice Latte and ice cream with chocolate sauce. Friendly staff, nice and clean charis, soffas and tables, clean toilett
May 2023 by Chris
Helpful staff and delicious products. Didn't buy anything in the end but would go back.
April 2023 by Annie Pope
Lovely oaty milk hot chocolate lovely
April 2023 by Loki Allen
Tis a chocolate shop that sells chocolates, also sells milkshakes and coffee. To be frank the milkshakes are more milk than shake, unless you buy the mint one, that's bussin.
March 2023 by Invoc.??
Great flavor as always.
March 2023 by Vitoria Steimetz
Amazing customer service. The guy who took our order (I believe his name was Jack) was extremely friendly and really patient with my allergy requests :?) I came here a few times and he is always so kind
February 2023 by Gillian Figg
Lovely Chocolate. Worth the price
February 2023 by Elaine Tilson
We go here for our fave vegan, gluten free, sugar free hot choc! We get the 100% cacao, with oat milk, and no topping. Thick and chocolately! Even our sugar consuming friends love it! Not to mention all the lovely chocolates on offer ! We usually get the 100% cacao batons. My children LOVE them and a little bit goes a long way, so that at least last the week??!
January 2023 by TJHaze123
Best chocolate money can buy. Staff in this branch are always very pleasant and helpful.
