January 2024 by Tasha Bending
We came into HSamuel looking for a wedding ring design to fit around my engagement ring. After not being very successful in other jewellery stores, we felt completely comforted by Jade at HSamuel. She understood exactly what we were looking for and made the process so easy and stress free for us. We were even lucky enough to receive the ring back before Christmas. I cannot recommend Jade or HSamuel enough and thank you very much for the experience we received in store.
November 2023 by Wayne cook
Ordered a wedding ring through them, arrived fairly quickly but didn't get a call to say arrived so popped in the day before my anniversary in the hope it arrived, luckily it had. Took it back with 2 days to get a different size and was assured I would get a call, 2 months later I get a call while I was out so popped in on way home. Two ladies there, the one that served us was unnecessarily awkward wanting order numbers and receipts, after explaining a number of times you just called me her colleague helped and found it in seconds. Service hit n miss each time tbh
November 2023 by Daniel Ruszkiewicz
Fantastic customer service, I went to shop 3 times before I've bought watch and staff always very helpful and happy to help, large selection of watches, highly recomended.
November 2023 by Joe Anderson
Incredible service and saved me over £500 from initial quote
August 2023 by R C
Poor customer service wouldn't recommend. Went to see about resizing a ring, the staff called it costume jewellery to my face. Felt unnecessarily rude.
August 2023 by Angela Nicol
Exeter store is fantastic. I took a bracelet into them that I got from Plymouth store to repair and they spoke to someone in the Plymouth store who found my purchase from Plymouth and the Exeter store replaced my old one with a new one. The lady in the Exeter shop is called jade. I go to her all the time because that is where we got our engagement and wedding rings.
August 2023 by Angela Shakespeare
Brilliant staff sorted out my problem quickly nice clean store
August 2023 by Chris Jewkes
Went in store today to resolve a pronlem with a chain that could not be repaired spoke to Jade the manager and Shelly who went above and beyond to resolve a long issue very good customer service very attentive and wanted to resolve the issue which was very successful, even cleaned the engagement ? as a token gesture. I would like to thank them for there professionalism to resolve this issue. as they went above and beyond.
August 2023 by Kieran Sharp
Absolutely amazing Service from Jacob, down to earth guy who helped me out a lot in making me happy with my purchase. Really appreciate the service from this gentleman!
June 2023 by Amanda Kingdom
Shelley went above and beyond to clean my 10 year old wedding jewellery. Excellent service and both the girls in the shop were super friendly ?
May 2023 by Marlie Vittles
the staff are super helpful and polite, they always do everything they can to help you with your problems or to help you buy the perfect gift. i shop there often and own a beautiful emmy ring!
February 2023 by John V
Very inviting staff! Very helpful and took the time to help me buy the perfect gift ? I will definitely be shopping there again.
January 2023 by Beth Malheiro-Serra
Not particularly helpful and very gappy stock. Tried on a ring which was very off centre in design. Mentioned this to the assistant but she didn't make a comment. Looked online at home and it was indeed a wonky ring which wasn't meant to look like that. Glad we didn't buy it! Nice fireplace and old window in there though!
December 2022 by Nicky Tedford
Came in to see about getting my partners necklace fixed as it was broken and the store I bought it from closed down. The two ladies helping were amazing as the necklace was still under warranty this was replaced with no problem and I can't thank them both enough excellent customer service and left the shop a happy customer! Well done to you both
December 2022 by Phuong Do
My girlfriend came here this morning, to buy a necklace set for her birthday. she bought them and haven't fully used them yet, it's too big. She asked them about refunding them but the staff member was very unsatisfied and unprofessional. too much waste of money and time when you come here.
