March 2024 by Adam Keefe
I bought a Rab coat from Cotswold at Darts Farm, good coat. Less than a month later, when putting the coat on the arm ripped. I brought the coat back believing it to be under the warranty, the gentleman at the till was really understanding and advised I could swap this for the same value. We were just about to process the exchange, when the gentleman's supervisor came along, he suggested that I was lying, I had ripped it myself and said it wasn't covered under the warranty. I then asked if I could get this repaired, they said I could, but it would cost £30. After spending £260, I was not willing to pay this. I had it repaired for £15.Awful customer service and I will not be shopping there again. Which is a shame after going there for several years.
January 2024 by Andrew Luscombe
Quite well stocked. Friendly and knowledgeable staff.
January 2024 by Lewis K
Didn't seem to have any medium sizes in any stock
December 2023 by Tim Mitchell
Best outdoor kit shop bar none. Speak to Simon in the footwear dept before you buy, he's excellent
November 2023 by James McPherson
Lots of outdoor leisure wear with plenty of styles, colours and choice.It seems a bit on the expensive side for my budget but it does look very good quality.
October 2023 by Peter Johansen
Pretty good selection of outdoor stuff considering your average place. I'd still like to have more sizes, leg lengths and options but it's pretty good and a nice new shop.
September 2023 by Daniel Coughlin
Excellent store. Always excellent deals?
June 2023 by Jerry C
Excellent service when looking to buy walking shoes for my wife. Knowledgeable staff, a good selection and no pressure or time constraints. We were there for ages, were made to feel like valued customers throughout and came away with a pair that had been reasonably discounted.
June 2023 by RevolutionRowles
Great food selection. Amazing pies ans pastries. Great choice of camping and outdoor gear but way more expensive then anywhere else I've seen for same products.
March 2023 by Gary Bolton
I had an excellent customer experience with Adrian in the footwear dept, I took back some boots which I didn't get on with, he went the extra mile in helping me choose the right pair plus the correct socks to go with them.
January 2023 by J
One of the best Cotsworld stores I've been to. A huge range of items in stock.
January 2023 by Cornwall Elopements
Bought my hiking boots here. Really friendly and helpful staff
December 2022 by Matthew Staddon
Can't remember the name of the lad who served us but he was great. Gave us all the time and help we needed to make sure we went away with exactly what we needed
November 2022 by Carl Hayes
Visited from Taunton for some hiking boots. However, upon arriving home was disappointed that I was given a clearly used and damaged pair of boots in the box! The labels were not intact, the boots have peeling on the tongue and various scratches.The store offered a £30 partial refund, but this does not cover the damaged caused on a £200 pair of boots. I needed them in just a few days, and did not have time to drive an hour back to the store at a £30 fuel cost to get another pair or to mess around returning them when I shouldn't have been given a damaged used pair of boots in the first place.Finally the fitting service I initially thought was good. Despite being a normal size 9 I was advised a 10.5 and trusted the expertise of the fitting. I put them on did the tests and was told they were just sloppy because of lacing technique. We did this and now I'm left with a pair of boots that are so uncomfortable and useless. This has cost me not only £200 on a pair of useless boots but I now need to buy another pair elsewhere.Such a shame, and the last time I would use this store for hiking equipment.
October 2022 by Jasfras1
.... Big selection with expert advice.
