February 2025 by Josh Tickner
Honestly, I?m sick of this bank now, been in twice to sort out the same problem, they say it?s all sorted, then it?s not, absolute joke, will be swapping
September 2024 by Nicola Michelle
I went into Exeter co operative bank. yesterday to pay done money from account to my credit card at another bank. . I think it was Emily that served me. As I did not have the right card details, there was a bit of confusion.
She rang me back after closing to explain it had gone to the right bank and to give me details of how to make sure it was in my account.
It was a bit worrying,as a lot of money. However when I rang up my credit card company the money had gone straight in.
I have worked in interest free myself and she did not have to ring me up after closing but she did.
The reason why I still like banking with co operative
May 2024 by HarryN5
Avoid Co-op bank as a mortgage provider.
Extremely long hold times to speak to anyone, 8-12 week 'processing time', no way to track application progress, you have to post in copies of documents like bank statements etc rather than doing it digitally.
Slow, uncommunicative, unhelpful and obtuse. A mortgage is by far the biggest financial commitment I will ever make and co-op have made it incredibly difficult and stressful, and I am genuinely concerned that the sellers will opt for another buyer before my mortgage is approved.
April 2024 by mark chambers
awful wait just to pay money in never enough bank tellers
March 2024 by John Farrand Rogers
Dreadful service. The bank branch is now miles away and the phone number given for the branch is a centralised one, where it takes an hour to get through to speak to a person.Ther Visa service is now so secure that I cannot buy anything on line. You have to enter a secure password somewhere, but there is not a space to do this.
February 2024 by Steve Prime
Never had a problem with coop banking in 20 plus years of banking and the app is great
October 2023 by Victor Titov
A bank that doesn't think about people. They blocked the account and they don't care that it's a big family and maybe we don't have anything to eat. I do not advise anyone to open accounts here.
November 2022 by Steven Cole
Not the branch, but Specifically Cooperative Bank online business banking. Unfortunately they don?t have a Google review area probably because they are terrible and I can safely say Cooperative bank are the worst bank I?ve used for business banking. They will cause you no end of problems avoid like the plague. Should be known as the Uncooperative bank it took seven people and three and a half hours on the phone to business on line banking to make a very important payment, it was only when I threatened to take the bank to court miraculously they were able to get my payment made that instant. I will be changing banks as their customer service is totally unacceptable, no one to escalate a problem to you are blocked by the person you eventually get hold of from speaking to anyone else. This is the first poor Google review I have ever left for anyone, but this appears the only way of getting any response from this bank.
October 2022 by Andy Thatcher
Just don't expect to be able to call them!
September 2021 by Air500
The Co-operative Bank calls police on loyal customer after he refuses to say why he wanted a cash withdrawal.Don?t risk it with The Co-operative Bank if you might need your money urgently. They claim they have every right not to pay out. This is the nightmare saga that unfolded recently, unravelling a customer?s profitable investment plan in the process.You might think it unlikely, but that?s exactly what happened on 7 July and again on 22 July after The Co-operative Bank told its customer it would not prevent him withdrawing his money. One might be forgiven for thinking the customer was suspected of some crime. That?s what one might contemplate is the usual reason for a bank to call the police. But upon challlenging The Co-operative Bank to say it believed a crime had been committed, The Co-operative Bank repeatedly denied it. Nonetheless, The Co-operative Bank?s Manager, Matthew Back, of the Bank?s Exeter High Street branch, had no thought of the customer?s right to privacy when he decided to call in the police. Nor did he inform the customer of some ten years loyal custom, that he intended to do so, had done so, nor explained why.Meantime, the customer complained to the Bank which later said it carried out a thorough investigation and despite the customer being twice prevented from drawing the funds he urgently required, that no wrongdoing by the Bank had been identfied; that it was the Bank?s policy not to pay out if the purpose of the money was not clear. When asked what information the Bank had recorded about the matter, the Bank?s complaint investigator avoided informing the customer of the most significant material fact, that the Bank had called in the police to question the customer.The police later arrived at the customer?s home unannounced and with high visibility & demanded to know why he would not tell the Bank what the money was for. There was nothing discreet about it. Asked whether they believed a crime had been committed, like The Co-operative Bank, the police also denied any crime was suspected. It was, apparently, simply due to the customer?s ?secrecy?, because, beyond saying the money was for an investment, he refused to say what the money was for, and the Bank and the police thought that was highly suspicious. Despite being asked by police three times, the purpose of the money, the customer told police they were not entitled to know, wrong to presume he was being secretive, & that it was his right to privacy; secrecy should not be the first presumption one should arrive at.As soon as we lose sight of the right to privacy, we enter a deep dark spiral where one?s whole life is in the knowledge of many. We?ve already seen the extent to which data mining algorithms are in use by Govt and their appointed, often third party agencies, given contracts to collect, collate and amalgamate data, in an exercise with the innocent-sounding title of ?data matching?. Data matching is a means of building a profile of an individual?s activities in everything from what?s on Facebook to what mobile phones you have, what bank account(s) you have and what you spend your money on, without collecting that data from you personally, and hence avoiding the tough constraints of the General Data Protection Regulations. How long before the UK deprecates that legislation in favour of something else less secure? How long before the police are entitled to visit your home and demand to know for what you wanted to draw money from your bank?Many say, ?if I have nothing to hide why should I worry?? Of course that?s naviety in the extreme. Whether it?s filling in a form on the internet, or a postal mailer, always at least question yourself as to why anyone wants information about you, and what they want to know; what is the legitimacy of it? Think about where your data goes, who uses it, where it?s stored and which jurisdiction & laws govern its use; have you read the small print about the rights you give away to use your data? Moreover, always contemplate the result of a hack on the people with whom you share your data.
August 2021 by Ree De Lacey
I am very dismayed that there is no quick & easy to register a death ... I've been on the phone for almost a hour already now & need to talk to someone about paying for their clients funeral cost :( I feel It should be on a list of options at the beginning of the call.
July 2021 by James Glithero
Pleasant staff. Very helpful.
July 2021 by Bill Taylor
Actually it'f not just the branch. My wife fent a BACf payment on Friday which waf followed by two fuspiciouf automated text replief. Concerned she tried to get through to the central number- a 25 minute wait. Concerned I tried to get through to a local number- a four minute wait until I realised it was after 3.30 pm when all good bankerf have to be - I don't know, back in their coffinf, maybe.I wanted to transfer my accounts to the Coop as they seemed to be ethical- not a chance now. And the fff's?- medieval script for a mediaeval level of service.
July 2021 by Susan Barrett
I haven't been to un-cooperative bank in Exeter, (my closest branch) but I have tried to contact the bank to unlock my account on their main phone number...IMPOSSIBLE! this is the worst bank I have ever used; they are not customer focused or accessible, or all the other PR bs that they say...stay away if you want a good online bank, co-op are the worst:-(
July 2021 by Jamie Loft
Transferred my business account now begging to go back to Barclays. It?s like going back to the 1990s. No phone app. Token based online banking. Telephone lines only banking hours. Automated banking services unable to pay bills. Avoid at all costs it saved me £6 a month I would willinging pay triple that to go to Barclays
