February 2024 by Jo Hare
BHF collected some furniture when we had to clear out our mum's flat. The service provided was seamless; great communication throughout the entire process. Dan and Jay, the movers, were outstanding: they were friendly, courteous and super speedy! Many thanks to all involved, much appreciated.
January 2024 by Jeanette Fakhouri
Great place Dan and Jay who delivered my furniture were friendly polite and helpful .Thank you gents
December 2023 by Anne Owen
After 3 postponements, BHF finally collected my items today. There were various reasons for the delays which was a bit annoying as I was waiting around for nothing. However the two men who came to collect (Dan & Jay) were quick and efficient and they were also very polite, friendly and helpful.
December 2023 by Shelley Lawrence
The whole team at the Exeter store were amazing! So helpful, polite & they even helped us unpack from boxes & re pack the car with over 100 ceramic plates.There aren't many stores that offer this level of customer service - so credit where its due! We travelled from yeovil especially to collect these, as the store manager was kind enough to reserve them too! We Highly recommend this store. Thank you all, what a great team!! Shelley & Tash xxx
November 2023 by Dean Yardley
Dan & Jay came to collect furniture today. Very friendly and helpful. There was lots to collect with tight stairs and they made it all look easy.
September 2023 by nawaf mat
Six years ago I bought sofa, dining table with chairs and long sideboard and everything amazingly went great. Two years ago I donated back the sofa and the dining set and again everything done greatly. Unfortunately two weeks ago I booked for a collection and confirmation been given for yesterday afternoon but no one show up. A new collection appointment was set for today and as yesterday no van came. Awhile ago I have been given a new collection appointment for tomorrow morning and hope for a great experience.
July 2023 by Melanie Haslam
Dan and Jay came to collect a sofa today. They phoned before arriving to give me an approximate time. They were very friendly and polite. Fantastic service. Thank you.
July 2023 by Samantha K
Fantastic service. So glad a good cause is going to benefit from the items donated. The whole process from start to finish was simple from booking to collection. Dan and Jay arrived during the time scale given and could not have been more friendly and helpful. They were an absolute credit to you. Thank you.
July 2023 by Sandra Isaac
Sharon and the team have just come and done a house clearance for my Mum's house. It's not an easy day for me but each one of the team was so lovely and helpful - that made it all straightforward and easy. They even had time to hoover up afterwards. Great set of people and great job done - thank you all!
July 2023 by Gloria Fry
I was very impressed by Danny and Andy who picked up my sofa today. They were very helpful,polite and efficient. I can' t believe how quickly BHF picked up my donated sofa. I will definitely use them again as I think the charity is such a worthwhile cause having lost quite a few of my relatives to heart attacks. Many thanks. Gloria.a few of my close relatives .to heart attacks
June 2023 by Lisa Bowden
Booked a collection online which was very easy. Confirmation of collection came through very quickly. On the day of the collection we had a call to confirm time of arrival. Dan & Jay came and collected the items. They were very polite,efficient and nothing too much trouble. Brilliant service. We will be donating again.
June 2023 by ????
A very nice place with a variety of really good bargains. A very friendly and helpful team. Special thanks to Dan and Jay from the delivery team. Two true gentlemen very decent and helpful. I had the pleasure of meeting them more than once. Always treating the items we bought with the utmost care.
June 2023 by Madeleine Blu
A wondeful experience from beginning to end. It was so easy to choose my goods, easy to have them paid and arrange delivery. Delivery was a breeze, difficult job but they managed it with ease, placing the couch, putting its feet back on and cushions. All of it was an enjoyable, hassle free, shopping expedition. Love my goods. Also, the money goes for medical science. Thank you to all involved.
June 2023 by Anna K
I donated a double bed frame to be collected by van - it was easy to book a day of my choice online, great comms throughout. Collection guys (Danny, Andy and Mark) kept me updated by phone on the day, all friendly and respectful of my property. Such a simple process, would donate again :)
June 2023 by gabriele baniulyte
Brilliant service by Danny and Andy who came out to collect my sofa! Very considerate and fast collection. Danny and Andy were kind and lovely, no fuss. Will definitely be using BHF services more with such great staff working for them!
