January 2024 by Shane Cocker
The food was amazing. Sausages at breakfast were some of the best I've ever
January 2024 by Lisa Beavan
It was a quiet time of year but the staff were very friendly. The food was tasty and reasonably priced.Parking: Free for customers. Just type in your registration number.
January 2024 by Katie Walsh
We arrived on the 17th of December for my brother birthday we were very happy bat first, they had decorated the table for my brothers birthday. When we entered we were told to order at the bar. As we went up to the bar the lady behind there was very lovely. When we asked about cocktails we were told they couldn?t serve them till 5 because she wasn?t trained to do them and wasn?t normally on the floor. We hadn?t been told they were out of anything either so when went up the bar this lovely lady had to tell us multiple things that we wanted just weren?t available. Also to mention the car carvary was supposed to be till 6 didn?t see anything up there. We left shortly after this very disappointing. I?ve visited quite a few of these restaurants and this has to be the worst one.
December 2023 by Dippy Dolittle
I literally used this place as a bed for the night, so I can only comment on that side .Room was clean and tidy, bed was comfy and the shower had got water .So from that point of view, it was great ?
December 2023 by N H
Called in here on a week night to waste an hour whilst being a dad taxi. Ordered the burger stack, service was swift, coleslaw was a spoonful at best, chips on the soggy side, burger OK.
December 2023 by Dan
Had a few drinks as I was staying in the hotel next door. I am unable to comment on the food as I didn't eat there. The drinks were okay........eventually. However, it is the service arrangements that this review will focus on.For a reason that doesn't make any sense to me, the only way you can order anything is at the bar. There is no app, no waiter service, table service, or any other way. Now ordinarily, that wouldn't be an issue if you had lots of staff working behind the bar. But this place doesn't.What it did have was one poor lady trying to take food and drinks order from the 40-50 or so people in the pub and then have to make and serve those same drinks, before dealing with he next customer.Unsurprisingly, as a family restaurant, you get lots of families there, so each food order is normally large and accompanied by a similar number of drinks. What this means is that there is a permanent long wait at the bar, even if you just want a quick drink and no food.Either sort out how you order, or employ more staff. Your current order and service arrangements are very poor.
December 2023 by Nicole Corby
So disappointed with the visit here today. We arrived at 4:15 to be told they would not be able to serve food until 5pm. This wasn?t a problem as we had a long journey home and decided to enjoy a rest while we waited. Unfortunately we were unable to place the order until 5 and this is where it went down hill very quickly. The staff member taking orders had her name badge turned around and was extremely rude. Her boyfriend was sitting at the bar which seemed unprofessional, maybe she was trying to look good in front of him? We asked questions and decided to get the reward card but we?re not advised that we could enjoy 50% off mains on our first order. She didn?t even ask if we wanted to use the card to gain reward points. We went back to the table and registered which immediately brought to our attention the benefits we could have received. When we asked about this she was very rude and basically said that it was our own fault. There were 5 adults and 1 child in our party so it would have been nice to benefit from the rewards that Brewers Fayre have to offer. When the food came there were thing?s missing that we had to ask for and one meal was served at least 10 minutes before the others so he had basically finished by the time the rest were served.The table next to us were so disgusted with their own issues with staff that they left without eating and went to get a refund. We asked for a refund as soon as we registered and before any food was served. We asked if we could order again using the new membership deal but were told they wouldn?t do that and we would still be charged regardless of staying to eat. The whole experience was very poor and spoiled the day out we had just had for the youngest of the party?s birthday.We found out before leaving that the person we dealt with was called Lydia and was supposed to be in charge. She needs customer service training before she puts any more customers off using Brewers Fayre. None of us will ever venture into this particular branch again because of this and I hope that Brewers Fayre note the need to remind staff of how to treat customers instead of promoting a bad reputation for the business which will be detrimental to all.
December 2023 by Tom Fullalove
Always takes way too long to get our food, so long we've had to ask staff what's going on on multiple occasions.First time this happened we had to wait ages for our mains, and then after that had to remind them 2 times about our desserts, waiting over an hour for our desserts.Last time I asked after 30 mins of waiting and they said we should've been told about a 30 minute delay, but we were never told.Food is also in small portions and tasteless. Had the chicken burger, which was two of the smallest goujons in a bun. Mostly just tasted of batter.The next time the steak was cooked medium rare but somehow cold and just tasted of nothing.Don't recommend, food is cheap with deals but isn't worth the wait times.
December 2023 by Steve Ball
Booked table which was ready and waiting for us, it was clean and Claire was a great host. Food was as expected for a budger chain pub, but cooked and presented well. 40% off was a great added
December 2023 by elaine bennett
Worst meal ever! Went there with the intention of using 40%off voucher. Ended up choosing something off The Festive menu and Kids menu as what we wanted was not available on the main menu. All our food was so disappointing. Presentation , size of portion and quality of food was so poor.
December 2023 by Gary Watton
Food was ok, it's a Brewers Fayre....Not very welcoming staff, felt like I was an inconvenience.When I sat down, the table next to me were complaining about how long they had been waiting, cancelled their food and got a refund.The table next to them were also complaining so first impressions weren't good.I was sat close to the kitchen and all I could hear was the mouthy young cooks shouting and going, most of the waitresses seemed to prefer to congregate in the kitchen with the rather gobby cooks than look out for the customers, it really didn't portray the company in a good manner.I work away quite a bit and favour the Premier Inn as they usually have a Brewers Fayre, Beefeater etc nearby, you know what you're getting, but I can honestly say this is the worst one I have eaten in, probably won't be eating there again.
December 2023 by Debbie Cobley
Mains really enjoyed, desserts didn't taste of anything which is disappointing. Also not the cleanest restaurant. In need of deep clean for example food in recess behind bench seating and black gunk on radiator from hand dryer.Parking: Free 3 hrs parking when adding registration number in reception
December 2023 by Kristina Woolfenden
Had a great meal here, was a large group booking & Claire went above & beyond for us, she was great with our little ones & patiently went through menu options with us
November 2023 by brian roberts
Not a great experience. Staff appeared unhappy. Our group were asked if we could leave the table soon as there was another booking coming. We had barely finished eating, and there were lots of other tables free. Disgraceful way to treat customers.
October 2023 by Julian C
24th October 2023 - 6.23pmStaying over in Exeter so stopped off for a quick bite to eat.Told to choose a table (sit where you want and order atbthe bar), so I placed my coat on the back of the chair as if to claim that table.Went to the bar to order (the bar staff don't get on, young lady disputing why she should be fired with a colleague) openly confronting each other whilst trying to serve customers, unprofessional !Went back to the table i thought was mine, where a member of staff had sat another paying guest (despite my coat being on the back of the chair) for all to see. I moved to another table....the table numbers were all messed up....food arrived and presented to tables close by, and then to me. The food was not especially good (best case....OK).Next time I will keep driving and eat elsewhere, the staff just didn't seem bothered about customers. Where has customer service gone !!Poor show Brewers Fayre....your receipt asks for feedback, sadly not great !
