July 2025 by Si Ha
On Sunday I observed a couple trying to return an unused fully packaged item. The manager proceeded to remove the item from all the packaging tested it said it was fine and refused to refund the gentleman. Then refused to repackage the item. Her attitude towards the customer was very poor for a manager I was quite shocked at the way she spoke and her tone. Argos you need to speak with this manager and advise her on the correct manner to deal with customers. Utterly shocked. I'm not the first to complain about this member of staff. Avoid like the plague people.
June 2025 by Ione Robertson
Terrible customer service to be laughed in face by the store manager and then have a customer hear them slagging us off. I wouldn't of brought back an item if it wasn't working however it clearly isn't. I would not recommend this place at all and will never come again. You need to learn customer service and manners and I hope one day someone puts you in your place.
March 2025 by Suyi Rguez. de Briz
Staff are always very nice and wiling to help, but the management is abusing of the self-check system. In many occasions there are none with staff to help. As a matter of fact, when there is one or maybe two tills open, the queues are long.
March 2025 by Tyler Bolton
I am so shocked at the service I have just received from an old member of staff working at this Argos. Came to return a lead that was not charging my phone sufficiently and she kicked up an almighty stink saying I should not be returning this only to proceed to do so anyway! Her attitude and bedside manner was awful. Be prepared if you wish to return an item!
July 2024 by Daniel Hagos
I was served by Jordane who was just awesome! I had gone to the wrong Argos but she quickly checked if they had the product I needed in store (which they did), ordered it for me and then refunded by original order. All in a few minutes, saving me a lot of time. Thank you!
July 2023 by James McPherson
Great service and very convenient inside the supermarket, so you can pick up from Argos and do a Sainsbury's shop.Plenty of free parking at the site too (all flat) and there are toilets in the store.
May 2023 by scott stentiford
After a good awful with my TV that went wrong after a few months with Toshiba willing to not help with a replacement or Argos in stone lane exeter having a terrible attitude and after hours of stress spoke with the staff at pinhoe who were so helpful within 5 mins TV swapped and replaced with no issues at all great team and actually cares about the customers thank u to mark Jordan and Lauren
October 2022 by Babs 83
Took an item back to refund after having to measure and try for size and I was refused a refund. Awfull service . Only had the item for 24HRS all in box and sellable condition and had receipt . Not the first time I?ve experienced this store offering dismal customer service . Won?t be going back .
September 2022 by Dave Cole
I ordered click and collect. My email told me to go to Sainsbury Pinhoe and collect.
Your assistant initially told me I was at the wrong store. Then when she saw the email in full she admitted I was at the right store. Then I was told the item wouldn?t be in until next week!
I have wasted a journey, petrol and time. I cancelled the order, but now see I have to wait for a refund. This is not acceptable. You took my money on the basis there was a product available to me and it wasn?t. Therefore you should not have taken my payment.
Would you please refund immediately so I have sufficient funds to pay an alternative supplier.
Regards,
David Cole
On Tue, 20 Sep 2022 at 15:11, wrote:
Argos
Your order
has been cancelled
We?re sorry you?ve chosen
to cancel your order
Here?s what happens next?
Your payment has been refunded!
Depending on your bank, it can take up to 7 days to appear back in your account. PayPal refunds can take up to 30 days.
Russell Hobbs Buckingham Quiet Boil S/Steel Kettle 20460
213/7074
Russell Hobbs Buckingham Quiet Boil S/Steel Kettle 20460
Quantity
1
£35.00
Total to be refunded: £35.00
Your order details
Order number
6570028551
Order date
Tue 20
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Argos Limited is authorised and regulated by the Financial Conduct Authority as a credit broker (713206) and works exclusively with the lender, Home Retail Group Card Services Limited trading as Argos Financial Services, who is authorised and regulated by the Financial Conduct Authority to provide credit (716148). Home Retail Group Card Services Limited is registered in England (04007072) at Avebury, 489-499 Avebury Boulevard, Milton Keynes, United Kingdom. MK9 2NW.
August 2022 by S G
I chose to click and collect an eBay order from this Argos branch. Unfortunately I was away and could not collect the item until one day after the collection window. I phoned up to explain my situation and the person on the phone said they would leave a note on my package and I could pick it up a day later. When I went I was told the store had returned the item to the seller despite telling me I could reserve it for an extra day. If I had known this, I would have got someone else to collect it on my behalf, but they lied to me. They also refused to provide any tracking or returns information. I spoke to the eBay seller and we eventually managed to track the item only to find out it was returned and delivered to a random charity shop rather than the original seller. Avoid Argos click and collect for eBay orders but particularly this branch who lied to me and resulted in me losing an expensive item.
June 2022 by Stephen White
Outstanding service, the staff are friendly and kind , my only issue is however the fact that its card only, whilst its doesnt affect me personally i do believe it discriminates against those who wish or can only use cash.
May 2022 by suzanne Jones
Was served by very friendly smiley girl. I had ordered bunk beds. She put them on a sac truck and put them in the car for me. Very happy with the service
July 2021 by Sean Mc Evoy
Friendly helpful staff, a wide choice of product's including clothing and a chemist
July 2021 by vaughan Caine
Argos out Pinole is good
July 2021 by Shameem Noor
Nobody here to help ever
