November 2023 by harry twitter
this ann summers is lovely they have a good range of fun toys and great underwear for my wife. the customer service is excellent, the sales assistants were very helpful especially ella. she was super sweet and knew the toys very well !
June 2023 by Suzystar 3
Terrible experience. I went into the dressing room to try on a bra and one of the sales associates came to knock on the door to get me to take a tag for the number of items. I understand I should have taken a tag but deciding to interrupt me while I was changing and get me to come out was a terrible way of handling it rather than reminding me afterwards.
March 2023 by Laura House
Brand new store with brand new staff and got to say I?m very disappointed. Not in the store but in the staff. Not greeted, not approached , not offered help, nothing. Two girls stood behind the till chatting about their weekend and one on her phone looking like she didn?t want to be there. Got nasty looks and didn?t feel like I was welcome there. Staff need to learn what customer service is and that in that kind of industry they need to be open and helpful. Will be shopping in simply pleasure up the road where they are extremely welcoming and helpful. Do no recommend this shop at all
December 2022 by James McPherson
A good place to pick up a joke gift for someone (they sell various chocolate body parts).They also have some attractive gift sets and bathing products and some very pretty lingerie, as well as the more risque items you wouldn't want mother-in-law to see!
June 2022 by Anna Lees
Was served by a woman named Raffy,she couldn?t of been more helpful and generous.Me and my friends spent unlimited time there and we all loved the environment and support we received.Raffy really helped us find what we were looking for and we couldn?t be happier,Highly recommend!
April 2022 by Melanie Gibbings
Had hold of an item - I then later found out it was the only one in store for the shop assistant to take it off me and give it to someone , I was told ide be better with something else, appalled to be honest and not come home with what I went in for . Not helpful and will be looking elsewhere for my products
September 2021 by Elle Taylor
Store manager was extremely helpful and knowledgable.Was able to give me great advise and was able to locate the correct bra size without the dressing rooms being open.Spent more money than I thought but I came out with 3 sets which I now adore!
November 2017 by luke fothergill
Well stocked store. The staff are amazing so helpful and things were explained in a fun relaxed manor.
Would defiantly shop here again.
November 2017 by Danielle Hodgson
I would normally rate ann summers very highly but after today's experience my opinion has changed. On my only day off (saturday) I decided to be re measured for a new bra as I have lost weight. I googled where I could do this and ann summers came up so off to exeter I go. As I walk in to the shop I notice the sign on the window that bra measuring can be done here. I walk up to the two staff members and ask them if i could please be measured. The answer i got was 'no we don't do this on a Saturday as it's too busy'. These two members of staff were both stood talking about their weekend and the shop was not busy. Oh well there loss as I went elsewhere and spent quite a bit money on underwear and was measured by a lovely lady who even made me an appointment straight away for me even though they were busy.
September 2017 by mr lemon
Great range of items for secret Santa
September 2017 by N S
Staff were a bit too much. And it's high street location meant the stag groups came in, which was a little off putting
July 2017 by Laura Bolt
Waited for ages for someone to help and nobody came over, Not exactly brilliant considering the private nature of what I was holding. Nice shop but their customer service was under par.
July 2017 by Charmaine Ebel
Bought a product from them and it was not as said only had one speed
February 2017 by Joshua Dingle
The most rude staff ever, was shocked to find out it was the manager being rude too. All they did was gossip behind the till and offered no help at all, and the rails were half empty! They also knew absolutely nothing about sex toys
August 2016 by L Bull
Waited for ages for someone to help and nobody came over, Not exactly brilliant considering the private nature of what I was holding. Nice shop but their customer service was under par.
