October 2023 by Claire Hayden
AWFULL service. Asked to come back twice to pick up tablets and not in again very frustrating. Over 2 weeks prescription has been there. Very slow in service. Do they need more staff, I don't know, but they definately need to do something.
October 2023 by Dee Dee
Short staffed and over demanded but they do their best xx they in it aswell xx
September 2023 by Marilyn Ware
Everytime I go to pick up a prescription they can't find it and say it's not been sent by the doctor but the doctor has sent it and can give you a time and date. Useless
February 2023 by Ros Bowyer
I have been trying to get through to the pharmacy for 5 days regarding an urgent prescription. The phone continually rings, I have tried all times of the day and even called tesco customer service and they could not get through. I've just had major surgery and need medication and normally text when it's ready bur this was submitted 21 days ago and I still don't know if its done. Due to the op I can't drive so I have to get someone 10 miles away to go for me so I don't want them to have a waisted trip but without this medication my organs will fail yet I can't get through to anyone that can help. Absolutely disgusting.
December 2022 by Stephen Syrett
Telephone service non existentEither engaged (phone off hook?)Or rings off. This facility dragging Tesco?s reputation to lowest levels of customer service. Get a grip someone who has any self respect
October 2022 by Janet Amoroso
No matter how far in advance a prescription is submitted, when me or my husband turn up to collect, it is never ready. Quite often we?re told there?ll be a wait of 40 minutes. We used to attend a Tesco pharmacy in New Milton where there is a significantly large elderly population requiring a myriad of different medications but they were super efficient. There is something seriously wrong here.
July 2022 by Lucy Greenaway
No one ever answers the phone and when you go in store it?s a huge wait just to see if they have it
July 2022 by Hayley Roberts-Palmer
I waited 9 days for a prescription to be filled, to be told numerous times they had misplaced it and will call me once they've found it, never once did I recieve a call or text. On the 9th day I went back to the pharmacy when I knew the manager would be there to be asked "haven't you been to get it?" I replied "no, that's why im here", to then be told "we have lost the prescription" I considered this shocking and alarming due to the nature of what was on the prescription. This was extremely unprofessional and potentially very dangerous. Of the medications I was collecting one is a controlled medication and another is of a high dosage and very dangerous to stop taking without slowly reducing the dosage, not to mention could be harmful to someone if they had wrongly taken them. 9 days to fill a prescription is diabolical what if this happens to someone who needs medication to sustain their life?
May 2022 by Mich Malley
Not In the least bit friendly, borderline rude, I will make sure my prescription is never sent there again.
December 2021 by Mandy Fullarton
The service is the slowest I've ever experienced anywhere. Not just once or twice but every time.
November 2021 by Rob Reeves
What's the point in having a phone number can't walk well at the moe and been trying to phone for 3 days engaged that's if they get it right
August 2021 by Claudia Napier
Amin problem with meds, I was made to feel irritating and demanding. Just wanted better communication and pleasant reassurance. Left the store feeling like a bad person, plus anxious about not getting my meds.
June 2021 by Nigel Marshall
Once again messed up my prescription this time not sending it to doctors. Now have to get an emergency prescription from the surgery on monday morning.
December 2020 by Ben Fake
Pretty poor when the pharmacist ignores waiting customers for 5 minutes and doesn't know their face covering should also be over their nose.
December 2020 by Tim Smith
Don't know why they have a phone number listed because they certainly don't answer it. Very poor.