July 2023 by Marcus Collins
A very good wood burner installation at a very reasonable price, thank you to the installers and to Jack and Clive for being patient with me.
July 2023 by Family Harding
Great stove manufacturers and, who would have known it: GREAT sausage rolls from the cafe too.
June 2023 by Jack De Sousa
Great place to buy stoves or anything to do with stoves.They now have a cafe upstairs, I didn?t try it as had already eaten before going there but it looked good so might be worth a visit!
May 2023 by Myles Needham
They removed our old oil-fired AGA in preparation for installing an Everhot range cooker. They capped off our oil supply and then drilled a hole through granite to enable the electrical connection. They also checked with Dean Forge/Everhot to ensure that cable distances were adequate. They worked diligently and cleaned up well after the job, although there were inevitably dust and residual oil fumes to contend with.
March 2023 by Truependous Travels
We weren't very impressed with the customer service in the Exeter showroom. Got told off for coming in the 'wrong door' despite there not being a sign saying no entry. Asked for some help with the fire pit we wanted to buy, but the person at the counter didn't come over and we found their attitude rather rude. They made no effort to provide any help of talk us through anything, even though we spent over £350. The fire pit itself looks good but it is covered in thick black grease and we got covered in the stuff. There was no explanation of this, it was just handed to us outside and that was that.
January 2023 by Suzy Bennett
Dean Forge installed a new stove and flue for me six years ago, but because they installed a useless chimney cowl which allowed water to flood down my flue, my stove has rusted out and I'm having to replace it. So not only have I just had to fork out another £1000+ for a new stove, but a further £400 for fitting, plus £500 for chimney scaffolding so that we can replace the cowl with one that actually works. If using this company, insist on a conversation about the best cowl for your set-up. Total cost of this mistake: £2400. Very frustrating considering a decent cowl would have only cost around £40 more than the one they installed.
December 2022 by jystos
We had a woodburner fitted by dean forge last year.It seems that we have a down draft issues and we had no help whatsoever to sort out the problem. The only reply after contacting Dean forge about it was a query if I had clean the chimney.I am writing this review at 2.30am after the co2 alarm blast through the night. I feel left on my own without any support or solution to my problem and I have no idea what I am suppose to do to resolve the problem which seem to happen every three to four weeks and stronger wind coming from one direction.I feel helpless and now will have to stop using our woodburner until I bring a professional to have a look at it. So so so annoyed right now.
November 2022 by Stephen Watts
Very polite and helpful, good quality product. You evidently get what you pay for. Chap providing the quote seemed determined to put me off (outside flues are not the best may need pre-heating and regular sweeping). However I trust honest people, so they got my custom. Installers left to own devices and just got on with the job. Only criticism was that they didn?t ask where to site the carbon monoxide detector, I would have chosen somewhere a little less visible. Overall great job and stove with heat shield, means it can be closer to the wall so I can still see the TV from my favourite position, (next to a hot stove).
October 2022 by James H
We found the team at Dean forge really helpful when we went to look at the Everhot stove. We also had someone come and ensure that they could access the kitchen easily and that the stove would fit well. The demo was great and our new Everhot is installed and working a treat.
July 2022 by John Cocker
We visited the showroom twice and asked lots of questions before choosing our stove. We timed it just right to coincide with the hottest ever summer weather but at least we are ready for the autumn. Everyone we talked to at Dean Forge was pleasant and very helpful, the fitters installed the stove and external flue in a quick and professional way and cleared up leaving us with comprehensive notes and guidance. Thank you to all at Dean Forge.
July 2022 by Sarah Clayton
We chose Dean Forge purely from research on line, looking at their website, locality and - and this was the clincher - the delightful, friendly and professional response of the woman (I'm so sorry, I forget her name) who answered the initial call. She arranged an assessment within the following week. Everything went very smoothly from there. The assessor was knowledgeable and helpful, he sent a detailed breakdown of costs within a couple of days and arranged for the builders to contact me. Builders originally set a date but Stewart called back to say he could fit us in around two weeks sooner and they took around 5 hours to knock out fireplace aperture in chimney breast, were friendly, funny (as in amusing, not strange?) but professional and respectful (Josh and one other). We had already chosen a wood burner from another company which Dean Forge sourced without a quibble or sales pitch but Stewart recommended we visit the showroom to choose a mantel which we did. Lovely showroom, very helpful staff and a very nice café upstairs serving delicious food. The team squeezed us in just before Xmas which was kind and unprompted.Woodburner and slate hearth were fitted and aperture lime rendered by two more chaps who, again, were great.To cut a long story short, fab, friendly, caring and professional company who really know their stuff.Only regret? We're very pleased with our woodburner but wish we'd bought one of Dean Forge's own.
July 2022 by Roger Coombes
I've had my wood burner for 3months now 1of handles was out of line,the company sent a replacement only to find that it didn't match (made of a different material) which the company seem to back off.in there eye's the customer is never right,so I'm still waiting for this to be resolved. After sales service is not theire strong point
July 2022 by Peter Vile
Second time we have used Dean Forge. The service is second to none. They keep to their dates. Their staff are just so helpful and friendly. I recommend them as being the best there is!
July 2021 by Sharon Yelland
I had read many reviews and had a lot of quotes before I went ahead with Dean Forge for my installation of an inset wood burner. The quality of the staff in the show room initially supported my decision to go ahead and despite what some people have found, Dean Forge was the most reasonable of all the quotes.There were a few hiccups with ordering and installation but nothing that wasn?t sorted out quickly and reassuringly.The difference in some companies and Dean Forge is that there is that element of old-fashioned customer support which I really liked. Chris came out to see my place for a quotation I really liked his friendly , knowledgeable assessment ( and he liked dogs )Thank you all and I will be back !
July 2021 by Nick Legg
Pricey but top notch. We're not that well healed so employed them for the stove installation and flue fitting - something which has to be done right. Patient and responsive throughout what turned out to be a difficult job due to the position of the chimney stack. Highly recommended.
