November 2020 by Glend Barrow
Really friendly, nothing is too much trouble. Used then for years.
November 2019 by Sean Macauley
My girlfriend and I have booked many trips with The Destination Lounge, they are no one trick pony! Our travel experiences have been diverse........ Climbing Kilimanjaro, cycling in the Drakensberg Mountains of South Africa, trekking in the national parks of Utah & Arizona, exploring Moscow for a long weekend, German road trip in Bavaria and hiking the beautiful Norwegian fjords in BergenJake and team are always efficient with great attention to detail. Their years of experience are a real asset.Highly recommended.
November 2019 by Angela Kyle
My husband and I have been using Jake and his wonderful team at The Destination Lounge for approx 7 years and we wouldn?t dream of going anywhere else. Their customer service goes above and beyond, an example being a change of long haul flight the evening before our flight was all taken care of Jake outwith office hours. Everyone is polite, courteous and friendly and they make you feel that you are someone and not just another customer. Nothing is a bother to them, from finding the perfect holiday, getting the right price and changing of minds. In our opinion they are the best and we will continue to use them and recommend them.
November 2019 by Graham ruhleman
We have booked many holidays with the Destination Lounge and they have been exceptional! Jake, Ian and the team listened to our requirements and booked holidays that really fitted our family well. I would recommend the Destination Lounge to anyone.
November 2019 by Sherri Day Elwick
My husband and I have been customers of The Destination Lounge exclusively now for many years. We primarily book Sandals holidays with them but also a few non-Sandals trips. I struggle to articulate how amazing they are, unfailingly helpful and consistently bright and cheerful. Jake Goodenough is the super star of the show and is the Sandals expert but his team are all wonderful and stars in their own right too. No query is too small and no 'problem' too large and believe me I have a query nearly every week! Their prices can't be beaten and their customer service is exemplary and we recommend them to our friends and family in droves, even friends overseas.We were due final payment on a holiday to Cuba when I discovered something about the hotel that I wasn't completely happy with I advised Jake not to complain but to enable him to pass it on to any future customers wishing to book there and long story short he did some research and within a couple of days had us booked on a completely different holiday to Mexico in a better hotel with better facilities at the same price!It may sound sentimental but Jake feels like family to us and we wouldn't go anywhere else.
November 2019 by Susan Goodenough
Thank you Destination Lounge for arranging yet another awesome holiday for us. We have dealt with the staff in all of your branches over the years and can honestly say they always go a step further to ensure clients have a wonderful time away. Keep up the good work.
November 2019 by Julie Snooks
We have been fortunate to have found Destination Lounge, who have arranged some incredible holidays for us at exceptionally competitive prices.The bonus with Destination Lounge is that you get a personal service, that frankly can't be beaten!
November 2019 by Shiela
Poor customer service we went in to hopefully book a holiday after we lost our holiday when thomas cook collapsed, we told the girl on the desk what we were looking for and to be fair she gave us two quotes no information about the holidays in fact from us sitting down to leaving the store there was no interaction at all in the end we decided to book with go travel who couldn't have been more helpful
