March 2024 by Ashley Sollis
Super friendly, helpful staff. Made me feel so welcome, went through my gym induction really well, understood everything I wanted to gain & offered great advice. Feel really glad I chose to sign up to this gym.
March 2024 by Amy Tomlinson
I have a membership here and it is well worth it for the classes alone, but the pool for Lane swimming, and the kids classes just make this excellent.My only "gripe" would be that it's a shame they don't have a sauna/steam room. Hopefully this is something that will be added in future.
March 2024 by Mim GsR
My daughter started swimming lessons in May 2021 in the old pool, my son started a few months later. They moved to the new pool when it opened and left when we moved in January this year. The new facilities are great. Staff are lovely but never in a hurry, even if the line is 5 people long and the phone is ringing, which can be frustrating when you are waiting.What we were really unhappy about is the lessons themselves. My daughter was in stage 3 at her old pool, but as she had a break due to COVID we put her back into stage 2. In over 2.5 years she only completed 3 stages, one of which she had already completed. My son only completed stage 1 in over 2 years of lessons. For the bulk of this time they were also having lessons at school, where they were near the top of their class, so I don't believe their capability is the issue. Their friends at swimming lessons have also been moving at a similar pace but according to the Swim England website "children should not spend longer than 12 months gaining a certificate. In fact, we recommend that your child should receive at least three Awards a year."When we queried why they weren't moving up one teacher said he didn't really follow the curriculum and just moved them up when he felt they were ready. Another time they said that she had been ready to move up for a while, but hadn't bothered to tell us or our daughter that! Of the 4 stages they completed between them (instead of the 13+ they should have!), we had to prompt for them to be moved twice. One time my daughter did go up a level we spent around 3 months enquiring weekly about her certificate before finally getting one.I would not recommend swimming lessons here if you are going for your child to progress in any meaningful way.
March 2024 by Gary Brownjohn
Wow, very impressive.
March 2024 by Mjjohnson 2010
The young lifeguards were messing around throwing the females dirty shoes and socks in the big pool around 2pm today. Not very good. The inflatables extra cost is a joke, Just one price to go swimming please you don?t know when you can go in the big pool or not either
March 2024 by kristian stainer
What's the point in having a reception phone if you don't answer it.
March 2024 by Martin Koliba
It was fun.
March 2024 by Lee Westwood
Just about 2 star. This is because although the gym and swimming centre are quite good and clean. The customer service is awful. They never answer the reception phone when calling. Been there 2 times to try and go swimming with the kids and had to drive there to find out timings. This is also because the app timings are all wrong and dont match with the one they have in the centre. Nearly a 1 star for this. I am a member. I have been to the desk 5 times to set up my leisure centre app and they cannot do it. They keep saying they sent a reset link (obviously checking my junk mail also). This means I cannot make any bookings to classes easily. The staff don't seem to know what they are doing. They can be quite rude. I've been patient with them but they are failing with poor customer service and its a shame as its a nice centre. They also don't have squash courts. So huge shame but that's just a personal opinion. Very disappointing service.
March 2024 by Douglas Insole
Let down by poor customer service. Made 3 phone calls enquiring about child swimming lessons and 1 recently about tennis. On all 4 occasions I was informed that someone would call back. No one has returned my calls. Their response to cover the lame customer service is to put prices up 10%+ at the start of the year.
January 2024 by Neil Jenks
I like this place and I haven't used all the facilities, however I have a couple of small gripes. Firstly, I drive a van, with a roof rack, standard builder stuff, so I can only access one of the height restricted entrances. The second is why is the swimming changing area set out like a maze? Oh, and it's a little expensive for a swim?Apart from it's clean, staff are friendly and helpful and there are plenty of lanes to swim (during the day).Lastly, the leisure center is a new facility, so why isn't it state of the art? They had a real opportunity to give North devon a world class facility, and yes it has a little plastic ski slope and adjustable pool bottom. However, where are the squash courts, the sauna, the ice baths, because I haven't found them?I love North Devon, we don't have as many facilities as cities, but we deserve the same.
January 2024 by Oily Rags
Run by cleaners that don?t know how to clean
December 2023 by Mandy Bailey
Air Bounce, kids loved it. Sections with different obstacles for the kids and a good amount of staff working within the area.Not normally busy so the kids have lots of space.Booking is an issue as I was unable to book 2 places. Maybe that's just my experience but generally I struggle to book anything with Tarka Leisure.
December 2023 by Carole Lofthouse
Lovely modern leisure centre with a Great swimming pool and easy parking.
December 2023 by Peter Grantham
Needs a patch around the outside of the astro pitches. Very muddy and doesn't allow 360 viewing of the pitches
December 2023 by Ellie
Been trying to call the membership cancellation line for months yet no one answers. Called through to reception who said they can?t help and told me to call a completely different number which is posted no where online. Lost out on so much money from this place and it wasn?t even worth it. Wouldn?t recommend to anyone.
