December 2022 by Nikki Faulder
I have had my whole house done by Tapi carpets along with underlay. The workman did a brilliant job fitting my 2 bedroom house out and with excellent quality carpets. The full cost was worth every penny which did include paying the workman for his time and labour and a specially fluffy carpet for my sons room!! It was excellent service and great value for my money. One very satisfied GENUINE Tapi customer here. I have the invoice and receipt of payment. Make sure you book early for a home visit and professional measuring and choosing from their samples i requested thru the mail prior to the appointment! Excellent service.
December 2022 by Aaron Birchall
Brought carpet and off tapi January 2021. A bloke come round measured up and to get the quantity we would need so we paid the money and everyone was really helpful but that?s where the customer care stopped?.the carpets came we had the carpet fitted and found we had way to much for the house to the point we could of laid the living room twice so I questioned why there was so much left over just to be told basically it?s not their problem and there was nothing they could do? then nearly a year on I ring up to ask a simple question just to be spoke over multiple times when I tried to speak like the guy wasn?t interested in anything I was asking on the phone so he took my phone number and said he would ring me back with an answer within the next 5 minutes and I?m still waiting for them to call back?, so steer clear as they con you with the amount you need and once they have you money they are not interested in helping with any inquiries you have
November 2022 by Mark A
Nice salesman but they could not match the needed carpet colour or price of another local company
July 2022 by Julie Horseman
Made choosing a carpet so.easy with a home visit. All fitted now and looks fantastic thank you to Tony the fitter. Would highly recommend.
July 2022 by Dave Wiggins
Excellent helpful friendly service.Would definitely recommend you visit these guys at the Barnstaple store.All the staffwere very helpful especially Vicki.Thank you ?
July 2022 by danny ross
Great place for flooring. Very friendly staff. Would definitely recommend using them.
July 2021 by Nick Mckenzie
From measuring, to ordering and installing, great communication and excellent service.Highly recommend the team in Tapi barnstapleThank you
July 2021 by Elaine Short
Good customer service. Very professional both in store and during the fitting and carpet looks lovely.
July 2021 by Adam Morris
Great service etc. but the quality of our "top-spec" carpet is terrible. Really disappointing.
July 2021 by Duncan Norton
Felt very safe in the store and service was 1st class
July 2020 by Nicola Berry
Absolutely shocking job done 31st January 2020 by Tapi Carpets Barnstaple!7 weeks before lockdown the issues still were not rectified.Couldn?t even finish the job. 21weeks later I finally got a small amount of my fitting costs back and they ?kindly? let me have the materials to rectify the issue myself although I still had to find my own way to collect them myself.Never again will I be fooled by what appears to be good customer service!Appalling treatment!Disgusting service from fitters and vile attitude!Well done Tapi ?? one very disappointed and dissatisfied customer that will never recommend your services.Least you say appears I?m not the only one!
July 2020 by Ben Aston
Visited yesterday to ask advice regarding the compatibility of carpet with underfloor heating, the salesman kept on about needing the tog rating of my heating system. This doesn't exist but the only way I could stop him talking about it was to walk out of the store. Absolutely useless, I wont be returning to purchase a carpet gripper let alone a house full of floor coverings.
July 2020 by coffee rocket
Absolutely awful experience. Booking dates changed. I can understand if fitter ill but was due to previous customer not emptying room (so they changed my booking date instead of theirs, I lost a days wages as booked it off!)Next fitting date no metal runners.paid extra for 100%glue coverage fitter had to go back n check as on our invoice not theirs.3rd date.Fitter came not glued properly,runners sticking up and incredibly sharp, a cutting blade left on floor (children in house)Will never use again.Negotiated a partial refund going elsewhere to sort it out professionally.
July 2020 by Jack Altham
Great service and flexibility from Grant. Wide range of flooring to suit every taste.
July 2020 by Milly Johnson
Highly reccomend, great service, great staff, very efficient!
