August 2023 by Jo Wilson
Mark has just been helping me with a couple of banking issues. What a delightful young man. A credit to Barclays, very helpful, friendly and professional. Highly recommended.
April 2023 by Tristan Bransby
It's a bank. Does what it needs to do. To be honest most of us use the app but if you need to speak to someone face to face I guess this is the place for you.
March 2023 by anthony M
Helpful staff but couldn't resolve my problem
February 2023 by Peter Barrett-Chapman
Went into the Barnstaple branch today at 9.30am and sat in the ?Waiting area ? for 30mins. Gave up and left .Returned at11.30am waited again and a polite person asked if she could help. I informed the person that I wanted to open two cash Issa for myself and my wife. The parson then referred to my wife as?the other applicant? on each occasion. The end result was that there are no appointments for the rest of the month, (26 days) and I should download the app and take photos of my D/lic. Passport and of myself prior to revisiting the branch to open the said Isas. I have tried but it will not accept my photos so it would appear Barclays are not the least interested in our investment of £40,000.00 for this financial year or £40,000.00 after aApril 5 2023. What a way to do business.
October 2022 by tom Barlow
Having banked with Barclays for over 40 years the service gets worse and worse, its almost impossible to speak to any one, they want to lend you money when you don?t need it and won?t lend you money when you do !
October 2022 by Sarah Maurice
They werw unable to do what we wanted on the phone so we had to go into branch. There were not many staff, not many places to sit and I can't stand for long periods of time due to health conditions so we left. We had been nationwide before this bank and the level of customer service was next level, as well as comfort and plenty of seating for a small wait.
May 2022 by Liz Watson
All I had was a 30 second quiery! After going through endless recorded questions and pressing various numbers I was then told there was a 29 min queue. What kind of service is this? As soon as I can I will be closing my account.
July 2021 by Rob Jenkins
Always friendly staff here that will help you with any queries.
July 2021 by Fiona Prior
Great customer service at this bank but I am shocked and horrified that Barclays Bank is investing my savings and my pension fund in extracting fossil fuels, and fuelling the climate crisis. NOT IN MY NAME
June 2018 by Alan Orr
Warm professional help today with my elderly friend who has early Dimentia and lost his wallet and debit card. Thank you all.
May 2018 by Sky McCain
I've just opened an account which was a pleasant experience. I then purchased a bankers draft in American dollars. Everything went smoothly and pleasantly. I was told that the draft would be ready the next day and sure enough it arrived in the mail in a registered packet the day after. I'm looking forward to a rewarding experience banking with Barclays in Barnstaple.
September 2017 by Matt Schofield
phone service 0/10
July 2017 by nicholas goncalves
Very poor service.unable to phone bank in barnstaple only get through to some call centre.been waiting 3 weeks for a new pin sentry machine.only to be told they are sending another one out.should i wait another 3 weeks for that one not to turn up also?
October 2016 by Christine Goldschmidt
On returning from France, my partner and I had to change our address, set up a new joint account and instigate a number of new direct debits. Being unable to do any of this via the internet, we went into the Barnstaple branch.
The service we received was superb. The staff were knowledgeable, smart and efficient. Every time we have used the branch the staff have been helpful and polite. Gold stars all round.
October 2016 by Stacey Summerill
I've banked with barclays for years. When phoning the call centre this morning because you can't call the bank direct to set my son up with his own account it takes the man 10 minutes to work out what branch I want I even had to Google the postcode for him to then be told you can't have a appointment after 3!! Well that's helpful seeing as my son is at school until 3.30! If your open until 5 surely you should have appointments available until 5!!!
