November 2023 by Karen Hirst
Great service from dusk lighting and beautifully packed, there was an issue with 2 of the lights but it was expertly dealt with and they were replaced straight away.
December 2022 by Dean Kelly
Extremely slow, placed an order and it took 10 days to dispatch ?
October 2022 by Aletia-Sophia Bourne
Fabulous lights! Arrived on schedule and I love, love, LOVE them!
October 2022 by Sally Miller
Too busy to answer their phones even for a potential sale of 6 x £180 Wall Lights and 3 x Standard Lamps.That's us off to John Lewis then :-)
October 2022 by Emma James
Mark went above and beyond to resolve a problem we had with a spare part. Fantastic customer service!
October 2022 by ricky west
What a nice company, lots of lighting and loads of advice , if its out there , they will help you get it, really nice people , great price range , for all budgets , excellent
October 2022 by Dan Master J
We ordered 22 lights at over £3Ks worth for a house renovation. Unfortunately some had been discontinued which required the order to be changed somewhat (wall lights matching pendants etc)We found them very accommodating when changing the order over the phone (which resulted in an hour phone call) the lights we?d paid for that weren?t available were refunded promptly.In the end we got 16 lights and every single one was exactly what we ordered with no problems, very happy with the quality of them all, some took some time to arrive as were on back order but we were happy to wait and they didn?t require prompting when they became available, the back order lights also arrived within the timescales they?d set out at initial order.Would use again
October 2022 by Ellen Wilkinson
We have had great service from Dusk. Visited the showroom. Helpful advice. Product quickly ordered. Really happy with the result.
October 2022 by Evelyn Moriarty
Fantastic customer service from this company. I ordered lights from them in 2020. Prompt delivery, regular communication regarding one element of the order which was delayed at the time. Now, almost 2 years later, I needed assistance with one of the products from that original order. Jamie, in Sales, responded immediately and went over and above to resolve my issue. Cannot recommend Dusk Lighting highly enough based on their customer service. Thank you, Evelyn
October 2022 by Beki Meson
Excellent delivery and service. Very quick communication before purchasing - answered my emails within a few hours (made sure the lights were in stock based on previous reviews). Really well packaged to stop damage. Best of all the lights are absolutely beautiful (and cheaper than I found elsewhere). Would use again.
October 2022 by Alex Pett
Could not be happier with out purchase from Dusk lights. We spent around £240 on pendants and wall lights. We found the variety of lights on offer far exceeded that of places like John Lewis et al. The quality of the lights is fantastic and the customer service we had from Jamie was superb. When we reported that there was a bit of a mismatch between the pendants (slight variation in wood colour) on Saturday afternoon, two replacements arrived on Tuesday, no quible. Communication was never a problem over email. Will absolutely recommend this company and use them again.
October 2022 by T
I recently purchased a few differant lights for a kitchen and dining renovation project. I found William to be an absolute gentleman to deal with. He was most patient and helpful with all my questions and guided me in the right direction even down to advising on the best bulbs at the end of the order. I would highly recommend William and dusk and will definitely be back
October 2021 by Tim Jennings
Small showroom but with an interesting selection of lighting, backed up by an extensive online catalogue. Very helpful staff.
October 2021 by Calum Brewis
Terrible customer service, arrogant and unhelpful with a £250 purchase that was delayed for over a month because it was out of stock with their supplier. ITEM IS STILL LISTED FOR SALE - BEWARE SELLS ITEMS THEY DONT HAVE THEN CUSTOMER SERVICE IS NON EXISTANT.
October 2021 by Tim Trent
Ordered a pair of bathroom lights online and they meet my expectations perfectly. Stylish and timeless.. The service from Dusk exceeds my expectations. One light was damaged trivially. I sent photos over a weekend, and Dusk were at work. Better than that, they contacted the manufacturer at once, kept me informed at all times, and the replacement part for the damaged unit is being resupplied.At every step of the way Dusk behaved with total friendly professionalism. I could not have hoped for better help. Definitely on my list to use again when I have the need
