September 2023 by Simon Coleman
Staff are friendly and helpful, however have had consistent issues around wrong items within prescription so have swapped to another local pharmacy
April 2023 by Claire Stone
Rude staff. After being prescribed co-codomol by the doctor I went to the pharmacy to collect as its local, the woman who took my name asked me to repeat it 3 times as she didnt understand what I was saying, I then had to write it on a Scrap piece of paper along with my DOB and 1st line of my address to then get my prescription 10 mins later when they finally located it. I get NHS is stretched at the minute but a simple "it's going to be 10 mins sorry for the wait" would of been more appreciated. The lady who gave me prescription was rude and very abrupt. She then asked me if I was exempt...unsure I said "I do claim UC I don't know if that effects it" to get the response "yes your exempt then you do know this is available over the counter and is cheaper that way" This was bang out of order, I work full time over 40 hours some weeks, if the doctors had of told me to go and get some co-codomol over the counter when I was in A&E on Saturday I would of done, the prescription wasn't to get free products it was simply because the doctor had prescribed it to me. I was belittled and felt embarrassed by the fact that I claim UC. I think she needs a lesson in customer service and needs to have a lesson in compassion not everyone who is entitled to UC doesn't work.
February 2023 by Lucy Kerr
After my fiance was charged £16.99 for some eyedrops I tried to call to query the price only to find they had taken the phone off the hook until they closed, really disappointed and will be attempting to contact them tomorrow to understand how they can be that expensive.
February 2023 by E B
Extremely rude staff, the woman needs better training in customer service and to change her bad attitude towards paying customers.
February 2023 by Shaun Humphreys
Fast and efficient, The new guy is a great asset.
January 2023 by Dave White
Given the amount of staff they don't appear to be too efficient. Many times I've been to collect, told prescription not sent from GP then, when they take the time to look that appears not to be the case. Also, customer service skills not the best.
October 2022 by Bob Holt
Closed at 9:30am Saturday with no indication of the reason. A number of people had arrived to collect prescriptions or make other necessary purchases. Very odd. Annoying too as I?m in work for the next four days and I may struggle to return.
October 2022 by paul mccumisky
So you ring and ring no answer so take a journey up there the place is shut and other customers going there looking disgusted like myself if your not going to open at least update your times ???
October 2022 by D 39
Went to collect my prescription today and was served by a lady who clearly did not understand what i was saying so after 2 attempts of trying to take my name she asked me to write it down on a piece of paper she produced from her pocket on returning with my medication she informed me that i should be careful because there were medication in there that runs out on the 18th October 2022 i then became very puzzled because that was just under 3 wks and my prescription is every 4 wks so i said to her that can't be right medication should not be given out with such a short time remaining so she went to ask someone and what she was reading was that if i hadn't collected the prescription by the 18thof October it would be taken off the shelf i certainly hope this employee is not helping with putting people's prescription up personally i feel she needs a lot more training in all the time I've been using this pharmacy I've never experienced anything like this before
October 2022 by denise norris
Went to collect my prescription today and was served by a lady who clearly did not understand what i was saying so after 2 attempts of trying to take my name she asked me to write it down on a piece of paper she produced from her pocket on returning with my medication she informed me that i should be careful because there were medication in there that runs out on the 18th October 2022 i then became very puzzled because that was just under 3 wks and my prescription is every 4 wks so i said to her that can't be right medication should not be given out with such a short time remaining so she went to ask someone and what she was reading was that if i hadn't collected the prescription by the 18thof October it would be taken off the shelf i certainly hope this employee is not helping with putting people's prescription up personally i feel she needs a lot more training in all the time I've been using this pharmacy I've never experienced anything like this before
September 2022 by D N
Went to collect my prescription today and was served by a lady who clearly did not understand what i was saying so after 2 attempts of trying to take my name she asked me to write it down on a piece of paper she produced from her pocket on returning with my medication she informed me that i should be careful because there were medication in there that runs out on the 18th October 2022 i then became very puzzled because that was just under 3 wks and my prescription is every 4 wks so i said to her that can't be right medication should not be given out with such a short time remaining so she went to ask someone and what she was reading was that if i hadn't collected the prescription by the 18thof October it would be taken off the shelf i certainly hope this employee is not helping with putting people's prescription up personally i feel she needs a lot more training in all the time I've been using this pharmacy I've never experienced anything like this before
May 2022 by Peter Bird
Hi I have a serious health issue and I have been using the chemist a lot lately and I see a lot of very impolite customers that don?t say please or thank you and I see the staff all ways polite and professional and I know I could not do that job behind the counter dealing with miserable customers I think we are lucky to have such a lovely chemist on our door step and I tell you from my personal experience that Helen is the most approachable and friendly head chemist I have ever seen yours sincerely peter bird
April 2022 by Melissa Farman-Foster
I walked for 15 minutes to go to the pharmacy to pick up a prescription. I arrived at dead on 1pm the door was closed. A member of staff then came to the door, told me very rudely that they were on lunch break so they were closed and walked off despite me telling her I had just walked for 15 minutes and I had a baby with me. She did not care at all and made me wait outside for 30 minutes even though though there was still a customer being served inside.They then had the audacity, after stating they had to be strict on opening times, not to open until nearly 140.It took less than 30 seconds for them to find my prescription as it was already ordered and ready for collection. Yet the rude staff couldn't even spare 30 seconds of their time to do a good deed and help out an exhausted mum.Why on earth does a pharmacy attached to a doctor's shut for lunch. Have staggered lunches or get someone in to cover the lunch break like every other company does!Absolutely disgusting service ?
April 2022 by Patricia Beasley
I arrived at 1-45pm today for them to have a sign on the door saying closed till 3-30pm, a member of staff arrived & said that they close to get prescriptions ready because they have been getting abuse from customers when they're not ready, it's not the first time this as happened.Surely they can't do this, it's very annoying when you've travelled there specially to pick up a prescription.I was trying to call them all morning to check they were open but no one would answer the phone.
April 2022 by Wendy Smith
After having a prescription waiting for 4 days I then needed an emergency prescription. I couldn't get to collect so they were delivered very promptly (about and hour later after the call). Very grateful and thankful.
