December 2023 by AM O'Flynn
Can't even get a tracked delivery correct.Said delivered, photo of someone else's house,not mine.No idea whose house,could be the empty property a few doors down.Call to complain told over 60min waiting time.Not Fit for Purpose.
September 2023 by Daz Price
Opening times are pathetic, how are you supposed to collect a parcel when your in full time work
August 2023 by ArrowOnTheLens Griffiths
Very poor experience, left delivery instructions and they failed to read them ....TWICE!..
August 2023 by Zavion Chain
They are open for 2 hours a day. They don't even try to deliver. I got a "sorry we missed you" note while I was next to my door. The guy didn't even knock he just put the note and left.
May 2023 by Pete Roughton
The guy couldn?t help me enough. I came for a parcel. I got a parcel. He was brilliant. He reminded me a little of Johnny Vegas which made me smile
April 2023 by Dave Lamb
A very polite gentleman served me today,couldn?t do enough to help.I?m only leaving 5 stars because I can?t leave 6!
March 2023 by Dean Smith
Things have certainly improved lately. The new portly gentleman can?t do enough to help you out. Lovely chap.
February 2023 by Mark Jenkins
Email said delivered and even photo was taken of my flat..I went to sorting office and they said they will talk to postman... should have had parcels on 1st Feb and still waiting and no reply from office it's now16th Feb?
February 2023 by arronjp ooof
Had a terrible experience with the female staff member on the Wednesday, an error had been made in my postage label that the staff member had noticed and I apologised and asked for help on how to fix it, this female member of staff then decided to belittle me and showed hostility in explaining to me on how I was wrong for the error on the label, I asked the female staff member on how to fix it and she was no help as she didn't seem to believe that I didn't know what I was doing and continued to say that I did it wrong and that I can't post it this way in an aggressive manner, I believe this was totally unprofessional and that this member of staff was very rude, if your gonna post something, don't go here or don't go here on a Wednesday unless you want to get shouted at.
December 2022 by Alistair Tungate
Web site says open but as they on strike will not give me my sons present for his Birthday after I payed next day tracked delivery, go on tracking and says sometime during the day that doesn't help when you have kids that need taking to school and picking up, what a joke
October 2022 by Melanie Richards
Never open when they state they are. Postie strike but no one protesting yet poor postmen and women are still delivering!
October 2022 by Daniel Coleman
What is the point of giving me a time slot ?to collect my parcel and come before my time slot. ( stupid)
July 2022 by M Rogan
Called here last Sunday to collect a parcel at 14:00 and they were closed despite the times online and on the gate saying open till 15:00. Here again today just before the 11:00 opening time stated online and on the gate. It's now 11:15 and still no sign of anyone opening up. I can't arrange for redelivery as I'm only free on Sundays at the moment. At this rate the parcel will have been returned to sender. How they feel this is acceptable I've no idea. If you don't want to open on Sundays please update your website and the times on the gate.
July 2022 by Dean
I had personal documents (identification) Go to Belper delivery office "in error" 2 days ago (the date they should have been delivered) which meant the documents arrived a day later than they should have for the sake of a 20 minute drive from my address. And now I'm sat around waiting for a parcel that is late today by half an hour. I've called but I'm unable to get any more information than what is provided in my email from royal mail. This is ridiculous... we should be able to call delivery offices directly so they can physically check to see if a parcel has been sent out.
July 2022 by Tom Mersereau
While we wait for the website to show true hours I thought I'd post them for you:Mon 8-12:00Tue 8-16:00Wed 8-16:00Thur 8-18:00Fri 8-16:00Sat 8-12:00Sun closedHope this helps!
