February 2023 by Den Salisbury
My mother died recently and one of her banks asked me for a certified copy of my driving licence to prove my ID before they could close her account. So I went into Lloyds Matlock to ask if somebody could spare 3 minutes to do this for me. Sadly, they refused, despite both myself and my late mother being loyal customers!Dealing with a loved one's affairs after they die is a painful and difficult process at a time when you are still grieving. Every organisation you deal with asks you to prove your identity in order to prevent fraud. I understand this, but it makes no sense, therefore, that the very organisations who enforce these rules are unwilling to help you comply with them!
November 2022 by linda thompson
Visited last week with a problem.... staff member Caroline very helpful, thanks so much for your time and patience.
March 2022 by Roger Young
They have always been helpful to us & very polite for many years. Excellent service, and we are grateful Lloyds still at least maintain a branch locally unlike all the other banks.
August 2021 by Tom Gillott
How can anyone who works in the week possibly visit when the opening hours are so small and don't include weekends?
September 2020 by Cruz taxis Airport transfers Matlock
NOT Happy at all and this is not the first time it happens waited for my turn so they start then they go and help their colegs with what ever Tey doing because don't know what to do and leave me waiting so I told her I dint want to be there longer than I have toPlus the situation we having at the moment the should have more staff not just 2 and 8 people waiting in a small place like that in Matlock
August 2020 by Cruz taxis Airport transfers
NOT Happy at all and this is not the first time it happens waited for my turn so they start then they go and help their colegs with what ever Tey doing because don't know what to do and leave me waiting so I told her I dint want to be there longer than I have toPlus the situation we having at the moment the should have more staff not just 2 and 8 people waiting in a small place like that in Matlock
April 2018 by D
not the best branch, sometimes helpful
March 2018 by Andrew Haynes
Possibly the most useless bank in the world, used to be open Saturday mornings but not anymore, doesn't open until 10 on Wednesdays, when are you meant to deposit cash if your self employed, absolutely rubbish!
December 2016 by Ryan Smith
My local bank and does the job for me with great staff
October 2013 by Brenda Boden
very helpful got through very quickly and very pleasant staff.
