July 2025 by Rose Stringer
Yvonna in this store was so helpful and is a real asset to this store! Pay rise for that lady please Sports Direct.
August 2024 by Devilshooter85 Gaming
Whilst trying on clothes today , both myself and son were in the changing room ( for 2 people ) when I heard someone shouting can you open the door please there is another customer waiting ; I answered politely yes no problem I won?t be a minute ( bearing in mind I was half dressed ) I then heard the same voice shout ?can you open the door we know you?re in there !?At that point I was feeling threatened and could only summize it must be a customer ( as a member of staff would not use this tone and speak so unprofessionally) so I was annoyed and said yes I?ve said I?m about to open the door !
As I left the changing room and made my way to the till I explained that I was very upset by Sue who had said this to the man who had come to serve me , ( management ? ) the staff member half heartedly apologised with a unfriendly manner and tone of voice then said leave it now . and explained the staff need to monitor who is in the changing room . Along walks sue and hears me expressing my upset when Sue proceeded to say ?shut your mouth? . The man continued to ask me to ?leave it now ? as if I am not entitled to express my annoyance at having my dignity and customer rights disregarded in the first place . I explained to him that Sue had just proceeded to tell me to shut your mouth , the man ( as I say I assume a deputy or manager ) said ?do not talk to my staff like that? . He had thought I?d told her to shut her mouth when I was explaining she had just said that to me . As I defended myself he said , ?i thought that you said that? did not apologise but asked what i would like him to do to sort this . I said deal with it professionally and don?t be rude would be a good start , he asked how he was being rude and I said : tone of voice . Disregarding my original issue and then just accusing me of saying shut your mouth to Sue . He then said leave it now . And told me to leave the store , not allowing me to purchase my items . The final time before I left i reinforced Sue had said ?shut your mouth? to me , a willing paying customer and Sue projected her own inadequacey then lying and saying I had said ?shut your mouth? . I hope cctv is up as you would hear the rudeness of the staff and that she said this . I have taken it higher and it was clear to me on reflection that I was asked to leave due to the inability of the staff to deal with my upset of being spoken to and treated so unpleasantly, therefore the only way to end this was to ask me to leave . It?s safe to say I won?t shop here ever again , absolutely appalling, I have never seen such a rude couple of staff members in all of my life .
(Donna Kenmuir)
May 2024 by Michelle Pugh
Usually got a good variety of stock in.
March 2024 by Valerie Amber
I bought what I wanted paid, staff are helpfull.
February 2024 by Nuna
Thank you to the lady who served us this afternoon called AJ aka Amina :-) She provided friendly, helpful, outstanding 5 star service. We needed help with daughter's trainers for PE at school and AJ went over and above explaining the best type. Also needed assistance with 2 other items which she helped with, as well as my requiring advice for my elderly dad's footwear.It's rare to find exceptional customer service in stores these days. It was a pleasure to shop there today. Thankyou AJ!
December 2023 by sharon Newton
Rang the Ilkeston store twice and both times rang for ages them someone picked it up and put it down again do you want customers or not
November 2023 by Mick Spencer
My wife and I visited Ilkeston shop on Thursday 2 Nov. We needed school shoes for our grandson. Luckily the first pair he tried fitted and we bought them. However the customer service was easily the worst we've ever received in any shop. We got the feeling that we were a nuisance. Won't be buying anything from there again, though grandson will probably drag us in hoping we'll buy him a football or something.
July 2023 by Pacman
Very friendly and helpful staff
December 2022 by Jacob Carlyle-Smith
Thanks to Eston and Yvonne. Hopefully I spelt that right, both very proactive with finding some running shoes and checking stock. Best customer services I have had from a Sports direct date.Thanks!
December 2022 by Adam Skinner
Well stocked and friendly staff A1
September 2022 by Lesley Carrier
Very good prices
July 2022 by Steve Howard
Good shop.
July 2022 by Alan Eadie
Great prices
May 2022 by Mark Marriott
A Fantastic store with very friendly and helpful staff, with tons of great bargains at brilliant prices
April 2022 by jake weston
Visited a number of times over the last few years. Staff are always friendly and happy to help. Good prices. Will return.
