March 2024 by BigDazMacD OFFICIAL
A testament to how a doctors surgery should be
March 2024 by Billy Nomates
Poor service - have no clue how a NHS 111 emergency prescriptions proceed works.
February 2024 by Kate
I rang 111 who had told me to go to my local pharmacy and they would help, and upon arrival I was told that it would be a £20 charge for a consultation and after the consult, I may not have the medication needed (suspected bacterial tonsillitis). The staff were friendly but I had no idea about this charge - being new to Hilton I was quite baffled that this was the case, especially after being recommended by 111. In the end I went back to my old pharmacy where the consultation was FREE, I was seen there and then and I got the antibiotics I needed. No idea why this pharmacy charges yet so many others don?t and quite disappointed by this lack of information.
November 2023 by Squeaky
Clueless.Seems they have plenty of staff, but majority of them have got little to no idea what's going on and queues get excessive due to constantly asking others what to do.
December 2022 by Philip John
I recently arranged a hearing test with the opticians based in Hilton Pharmacy. Apart from the test being carried out efficiently and on time, as a result of making use of this facility, I was put in touch with an excellent hearing specialist who visited me at home, carried out the best test I have ever received and within a week I had new aids, based on their advice and guidance, which are by far and away the best devices I have ever had. This whole experience started with the team Hilton Opticians, so if you are in need of a hearing test don't flog into town and pay parking etc , go make an appointment with these folks and you won't regret it.!! Merry Christmas!!
December 2022 by Michael White
Used to be good and has been getting worse. went tonight to collect a repeat prescription ordered a week ago... did not have it all, (only 1 item but multiple packs) so got to go back again tmrw.. unfortunately I can't wait to collect as this medication keeps me alive. Very frustrating. Not a unique experience either as I very often have to wait for them to fill a prescription despite ordering a good few days in advance.
November 2022 by James Grocott
The entire staff team are well trained and professional all times there?s always a smile that?s welcoming and makes you as a customer feel at ease. I highly recommend this chemist to the general public and family and friends High Quality service second to none
June 2022 by Ken Wilson
Gemma helped us massively! I don't normally leave reviews but she's a real Gem - no pun intended.
September 2021 by Mel
Excellent service here, popped in for prescription and asked if I wanted my free flu jab and had it done there and then. Amazing staff, well done.
September 2021 by MattW-576
Absolutely horrible staff and will never be going back to this pharmacy. very unhelpful and with a stuck up attitude. Hope management realises and does something about it as it is entirely unacceptable to speak to some so rudely.
January 2021 by EmmaW-1074
This was the first time I have used the pharmacy and I would not be in a rush back. The lady that served me was less than friendly. I gave her a prescription for 3 items and said that I would have thought it to be beneficial to get a 3 monthly prescription to save money in the future. Her response was that the pharmacy do not provide this service anymore, with no further information I paid for the 3 items. I then asked her so where do you get the 3 month prescriptions from because ive always got them from a pharmacy before. She replied online then finally went and got a leaflet for me (which she could have done first). The leaflet very clearly stated instant online certificate. So i asked if I could do that and get a refund the lady rolled her eyes at me and was like looks like ill have to give you a refund then. There is no excuse for this behaviour its a very common thing to request a 3 month prescription and she knew what to do to get one and save me money but chose to be rude.
August 2014 by Sarah T.
Staff here are friendly and do whatever they can to help. Good range of products and if they don't have what you want, they can usually get it that same day!
