March 2024 by Aaron Memari-Jay
Terrible experiences, took long enough for doctor to get back too meRequest made yesterday morning missed doctors call at 4:30 pm he didn?t call back till 6:30 pm the next dayDoctor was dreadful he had no idea how to deal with my sensitive health issues, which has been my experience of this doctors for years, and would not give me the medicine I know I need , I have had to buy it online now risking my health if it?s fake medicine and cut with god knows what, but it?s a riskI have too take nowI have now been left in a awful predicament and having to try and get in touch with 111 for advice as I will never use this doctors again avoid if you can
July 2023 by Jan Coverley
Excellent service from Thornbrook. New online system easy to use doesn't require an account, passwords etc. Text offering f2f apt same day. Surgery busy as it should be (unlike Whaley) . Things have really improved here, lots of Doctors on duty and reception staff who are helpful .
July 2023 by Janet Gregory
Pleasant staff
May 2023 by Dale Rochford
Good GPs, but booking an appointment is difficult & some of the reception staff have no idea about patiants needs
May 2023 by Naomi Oldfield
Doctors are okay, but it?s impossible to book an appointment. And the waiting lists for everything are long
April 2023 by Asia S
Worst service ever,this place is completely joke
January 2023 by daz
Very nice surgery ,lovely staff and Dr's,
December 2022 by Professor Lady Elodie Rentier Leaf D'Estrange
Medical records not updated.Had no clue I have been in palliative care in 2018 till 2019. Had to sort out an appointment with a neurosurgeon to do with severe spasticity, due to their miscommunication I am still waiting a year later. Tried booking a bloodtest and was encountered with a passive aggressive receptionist.
November 2022 by Jas
Lots of attitude from the reception team. I was expecting a call from the GP with no specified time. Even though I was waiting by my phone, things like daily life and work meant I missed them. I don't appreciate them making out like it's my fault. If you want your patients to answer then specify a time and respect others time.
November 2022 by Nigel King
Disgusting attitude on the phone and at the desk. Should knock it down and build a public toilet would be more useful to Chapel in the long run.
November 2021 by Thomas Beswick
Absolutely shocking place. You have to beg and plead for a blood test. So I'm not going there ever again for tests. Only seen one doctor there ever. They ignore Stepping Hill's instructions about your problems and simply do not bother. I'd rather pay 100 quid for a private blood test than run the gauntlet with their rude receptionists who seem to think they are better than any doctor. As I say shocking place. If I had run my business like they run their practice I would have been bankrupt in the first month.
November 2021 by Angie Renshaw
Been with this surgery over 30 years they are the best in my eyes I know people struggle with new systems bit they are always there to help , swift service , kind and compassionate from the whole team who deliver services above and beyond many thanks
November 2021 by Stuart Robinson
I attended Thornbrook Surgery this morning (Saturday) for a covid vaccination - everything brilliantly organised - my sincere congaratulations and thanks to everybody from the 'carparking' ladies to the 'resting room' lady.
November 2021 by Liz Woodward
Every one at this surgery are fantastic and respond in a timely and helpful way. I find all the staff very knowledgeable, helpful and supportive.
November 2021 by Andy W
Helpful, efficient and professional, exactly what you want from Dr's surgery
