September 2023 by Peter Stevenson
Very helpful proprietor. Gave me all the information I needed. They seem to have everything you would need in the gas and electric fire range. I very much appreciated the fact that I wasn't given the hard sell.
September 2023 by Chris Humphreys
Fantastic service and great advice ,Thankyou Ian and his team for the excellent quality work .,the fire looks amazing Chris
November 2021 by Angela Hughes
Very pleased with the service, from ordering to delivery was 3 days ?
November 2020 by Louise Daley
Massive thank you to Ian who went out of his way to help my elderly mother with her gas fire on his way home from work. We were both extremely grateful! Great customer service - thank you so much ?
November 2019 by Gareth Bird
I used this shop 12 years ago and got a great product and service so I went back there again last September 2017 to buy a new fire; I like to support local businesses. The fire was a shop demo so was reduced down to £1600 - Still not a cheap fire but looked like good value. I then found out I needed a special fitting kit which cost another £455; these things happen. As you may guess this is not a bog standard fire and cost another £500 to have fitted, all these prices seemed fair as the final result would look good.***THE PROBLEM***It never worked!!!! 6 weeks later the manufacturer came out to repair it and it worked for 5 minutes until he left, additionally the engineer broke the front glass on the fire in the top left corner so you could not see it when you were stood up. This was reported straight away and the fact the fire did not work. It is 19th March 2018 and the fire still does not work, 5 Months later. The GAS shop seems to think it is acceptable and said it would have worked when it left the shop!!! This is not an electric fire you can plugin to check!!!I am getting no where so I have now informed consumer direct, the bank fro a refund and GAS Safety. This was a good shop once bit from my experience a place which should now be AVOIDED at all costs________________________UPDATE OCT 2018_________________________I have had this fore place now for 12 months and it still DOES NOT work! This is not a cheap rubbish fire but a fire place which RRP is over £3000! Support from the shop and Manufacturer is zero, I am now taking legal action with consumer direct.I cannot suggest enough that you now avoid this local business which is a shame as I always like to support local business's.SO FINALLY SOME ACTION BUT NOT BY THE GAS SHOP OR ANY OF ITS REPRESENTATIVES.The fire has been condemned by Amey as unsafe! So no more arguments saying the fire is fine and safe! I will now look at legal action but please think carefully before using this shop. The fire I bought did not work, was dangerous and I cannot get support or warranty help.
