May 2021 by Shaba Rankz
This branch has today told one of our customers that they think we are a dodgy business and tried putting her off purchasing something from the company I work for. Very very unprofessional when we bank with natwest and we actually sent the customer there in the first place to do the transaction. The bank ended up calling the police for some reason and the police have apologised for wasting our time. Will be writing to natwest head office and complaints team for this slander and defamation. A member of staff from natwest went on their personal phone and showed the customer a review from a business 70 miles away from us telling the customer we are a dodgy business. Cutsomer has since seen through their lies and completed the purchase with us thankfully. She also said she will be making a complaint against the bank for giving this wrong information.
November 2020 by Vicki Marples
Very friendly, helpful staff.
October 2020 by Karen David
Since lockdown I have only been into the bank a couple of times. Chesterfield experience was easy and great. Literally in the queue for 10 minutes and someone had been and sorted out what I needed doing. Great service thanks. Always friendly and helpful staff.
October 2020 by James Hawkins
Applied for an account online, completed all financial information, then they asked for ID, so as I was busy didn't complete that section for a while and I got text messages and emails over and over and over, that you are unable to reply to(as I did try)(noreply) until they said unless I send the ID they will end the application, strange way of getting new business to threaten customers. So my wife and I sent in the ID before the deadline and then they decline to give us an account as we didn't meet the criteria. What a load of rubbish, if we didn't meet the criteria they knew that before they got our ID. Will never use Natwest or RBS now for business or personal banking. Been with Santander for 20 years but thought it was worth checking the market in case other banks offered more, turns out it was a mistake to try Natwest. Avoid , as if they push and treat potential customer this badly imagine what they would have been like if I had become a customer. Dodged a Bullet. Ps. This is not because of anything financial as my credit score is top notch, so they have some weird criteria , perhaps they weren't going to be able to rip me off so didn't want my custom.
October 2020 by Keith Conroy
I have been with natwest for over 30 years never had a problem with them
October 2020 by Dawn Brocklehurst
They are great people friendly and helpful
May 2015 by Chris Dickinson
Very helpful
