July 2025 by Carl
Nice to see staff happy
2 young girls who served were super helpful and friendly.
Francesca and Heather made me smile.
July 2025 by TinyTango27
Pre ordering books doesn?t even secure you the book. If they run out of stock they won?t send it you until there is new stock even if you pre ordered. Waste of time and money
June 2025 by Bicky Kaur
Absolutely disgusting services from a young girl from the store, and in the end told me to shut up,
Wanted to speak to manager but apparently no manager in till Monday
Handed complaint to head office
December 2024 by Tyler Burton
Great place! Staff friendly! Especially a girl called Heather who provided amazing service and helped me with my shopping.what an awesome experience!
August 2024 by Adam Mamdani
Joe was really helpful with helping me buy a fan and helping me with the returns
January 2024 by Alan Green
Typical WHS
December 2023 by Martin Smith
Get some pricing info on the shelves, it shouldn't be hard!
December 2022 by Anisa Hanif
Large store, not many staff
January 2022 by Lesley Osgathorpe (Lady Jane)
Often visit for a number of items ie cards magazines stationary xmas wrap and occasionally books. This particular visit I needed some magazine holders and they were buy 1 get 1 free. I chose a pair and took them over to pay. The assistant rang them through the till but didn't offer a bag for them and as they are bulky and it would have been impossible to carry them home on public transport so I asked for one. We don't have any large enough she said reluctantly but managed to find a medium sized one which I accepted. I paid cash but no receipt was offered. I asked for one but she said it would be a problem to reproduce one. No marks for attitude and service!!
January 2021 by Paul Goodman
Wanted italic pen -not available singly
February 2020 by Aaron S.
WHSmith at intu Derby is a pretty large store, mainly specialising in the "books" part of the business with a larger books selection than your average WHSmith and with the lack of a decent book-store within the mall with brands such as Waterstones absent, it does make sense to have this location dedicated to such a manner. While they don't have the personalised book recommendations and tags describing the book, handwritten using the opinions of staff and newspaper reviews, the store did still have a pretty good overall feel and selection. Another understaffed store within the mall however and I do think the stationery and newsagents part of the business did suffer a little bit due to the decision for this store to have a focus on books. It is still, however, a pretty good branch of WHSmith within intu Derby, being one of the few places to have a selection of books within the city centre, even if the prices are slightly higher than online giants such as Amazon. 3*
January 2020 by Caroline Bidder
Not a very good selection of dvd's
January 2020 by Esther B
Gone down hill on paper and card selection, no white printer card ever
January 2020 by Stephen Rigby
Had what I needed. Self check out too.
January 2020 by Mike M.
Staff does not pay attention to their customers...
