December 2023 by Tina Dawson
I was tempted to keep it to myself how great this pharmacy is as I don't want them to get swamped but that would be selfish of me and I have no doubt they would cope anyway. Having experienced poor service at a number of other Chaddesden pharmacies (very slow turnaround on prescriptions, refusal to stock certain prescribed medications and general poor customer service) I stumbled across Vision Pharmacy on Woollaton Road after calling around to find somewhere stocking my prescription because my usual nominated pharmacy didn't have it. Not only did they have what I needed but they said I could go there immediately and they would have it ready for me. This happened a second time a few months later at which point they offered to switch me to them permanently and I haven't regretted this. I recently went to collect medication for my children, but it turned out they didn't have a nominated pharmacy. Vision Pharmacy offered to track the prescription, set up my children with them as their nominated pharmacy and provided the medication straight away. They are always so friendly - the atmosphere when you walk in is that of a busy pharmacy but one where everyone is pulling together as a team and working hard like busy bees and the result of that great work ethic is a fantastic pharmacy running like clockwork and happy customers. I have never had any delay in collecting prescriptions here after coming straight from GP appointments and by their own admission they just feel it is important to do a good job to help people in the community as that is what they are there for. Nothing is too much trouble for these wonderful ladies. Thank you so much for all your hard work, you are an asset to our community.
November 2023 by Emm Wallace
Lovely staff. Very helpful
October 2023 by Mark Wood
No flu appointments available at my local chemist - rang here and were so accomodating, went there , welcoming, in and out in less than five minutes. So organised and pro active. Cant fault the service.
October 2023 by David Viponjuded
Very good pharmacy and good service
July 2023 by Malcolm Bilson
Couldn't fault any of the staff and lady who gave my wife and myself COVID injection. They provided a ramp for my wife's wheelchair. Couldn't do enough for us. Excellent service.
June 2023 by Ellie Garton
So rude, trying to get me to pay a monthly fee and raising her voice at me over the phone when I decline and says that I?m in pain so I?m not thinking straight.I?m on my own & can?t walk well after surgery, so delivery is helpful. When 111 advised I ask them to check other pharmacy?s for me as they don?t have the correct stock so they are sending me things I don?t need, again I?m spoken to like I?m a little kid and she says ?I have a million jobs to do, you?ll have to do it yourself? despite me passing on the message and even though I?m asking questions, she?s talking over me then put the phone down on me.I came here because my grandma spoke so highly of them, but I won?t ever use this pharmacy again. If this is the service for people who need help, then you may as well close.From someone who is in pain and thinking straight - but is now upset from needing help and getting such bad treatment.
March 2023 by Miss R
WORST customer service ever. Giving this place a one star rating is too generous!
January 2023 by Ali Khalili
Booked for my Covid vaccine travel 30min to get my vaccine we are not doing it time waster!!
November 2022 by TINKERB311
Fantastic little chemist . Took my elderly father for a Covid Jab and Flu jab and they were amazing with him. Young man greeted us at door and couldn't help enough.
November 2022 by G7MKS
Went for Covivd Jab all very fast and efficient in and out in less than 10 minutes for two of us.
October 2022 by claire brookes
Fantastic little chemist . Took my elderly father for a Covid Jab and Flu jab and they were amazing with him. Young man greeted us at door and couldn't help enough.
October 2022 by SG Polyphemus
Lovley staff, always helpful. There always happy to help you.
October 2022 by Linda Scholes
I visited Vision Pharmacy, with my 86 year old Mum for our Covid and Flu jabs. The staff were kind, caring, polite and very efficient . The jabs did not hurt. I would thoroughly RECOMMEND a visit if you require either vaccination.
October 2022 by andrew mccallum
Turned up for a pre arranged appointment for my sons covid jab to be told they didnt have the vaccination! Had taken 2 hours off my self employe work and traveled 16 miles to get there, not happy. On a positive the lady on the door was polite but they are running a business and should have known!
October 2022 by Joe w
Turned up for a pre arranged appointment for my covid jab, the lady on the door was polite and friendly if only everyone was this welcoming. didn't have to wait long.
