January 2024 by Tiina Hill
So frustratingly slow
February 2023 by Mehkab Shah
Very Roth staff not help with scam manager said it?s not our problem you do your self this branch have very low rating I don?t no wye TSB not take action against this staff they been on Normanton road unprofessional staff same staf there right now
October 2022 by Jane Philpott
Called in Yesterday just on the off chance that I could sort out account queries. Fantastic service from both the lady on the front desk and Azair Aziz. They were both extremely helpful and sorted our questions efficiently.
September 2022 by Ranjit Bains
Good customer service.
July 2022 by Maintenance Team
poor customer support
July 2022 by Makka Sayajin
trying to call them for a quick enqire says they are busy the entire day , went into the branch waited 30 min for someone to help me out even tho there was no line.
July 2022 by Georgia 111
This bank has disgusting customer service. If the people at the till can't handle a simple task they should be moved. Disgraceful
July 2022 by Amran Hussain
Awfull service in this TSB branch. Try to avoid at all costs. They keep you waiting for as long as they can.
July 2022 by Chris Lloyd
Strange only able to draw £20 ? Strange options on the screen
July 2022 by Rachel Chan
Been reported to the financial obudsman regarding to the so called bank manager of Jenny Newton. Avoid at all cost to go into this branch shockingly disgusting service! I?ll see what action they?ll take regarding to this.Proper actions have to be taken in this branch from the headquarters. I personally don?t want to feed this behaviour. I?m waiting to see what action they?ll be taken to this lady. I?m wishing you best of luck for your future
June 2022 by David Jeffries
I was recently the victim of credit card fraud .it had been done skillfully by the perpetrator that I had not not noticed it on my monthly statements .the lady manager told me to sit down (she couldn't offer me a whiskey ),though I had several later .I wish to say on their behalf that they were just all so good to me and after lots of phone calls to the fraud department my account was sorted out and my money refunded in not much more than a day and a half .no fuss .just professional excellence .thanks to all at East st ,derby .
May 2022 by Peter Ambler
76 year old living with chronic pain no houses or neighbours card declined in lidl when ive a large sum in bank rang the brach costing a fortune on a mobile got told it was a fault said it was rectified cost £20 in a taxi same happened the following week felt embarrased no shopping had to phone some friend to pay taxi over phone at taxi bases rang again this week said a new pin number out only 6 potatoes in the house for food as i like fresh 4 days later still nothing disgusting no banks in area i can cash a cheque to get cash only one is city centre nearest bus stop is a mile cant walk 50 yards as pain is chronic in front of my legs no neighbours seems these banks do not care one day they will get old we never know whats around he corner im tyring to find another bank non in area theyve got our money but certainly dont care my advice put as less in as posible dont use cards soon well be cashless and controlled
February 2022 by Rajwinder Kaur
have been with TSB since the first day I moved from Italy. The service has always been excellent. The staff are always courteous and friendly. Geeta is a gentlewoman always greets you with a smile and always willing to help you. The male members of staff are always very helpful, professional and polite. Keep up the good work and thank you for the fantastic service.
February 2022 by Haji Jee
I have been with TSB since the last 30 plus years and having seen all the negative reviews, I had to post my review. The service has always been excellent. The staff are always courteous and friendly. There are days when you have to wait slightly longer than others, again it about being patient waiting to be served. Azhar is a gentleman always greets you with a smile and always willing to help you. The female members of staff are always very helpful, professional and polite. Keep up the good work and thank you for the fantastic service.
February 2022 by Paramjit Kaur
Excellent service, Geeta is always helpful, polite and knowledgeable young lady. She helped me with my mortgage. I will recommend TSB and tell to see Geeta. Thank you
