January 2024 by kieran rice
We went for a birthday party ?Forgot some of the starters then when they sent the missing starters they sent the mains which were warm, not hot.I went to the toilet and washed my hands but couldn't dry them.
January 2024 by Carly Horne
The staff were very friendly, Hayley was so lovely and attentive, she?s a credit to your team. The food was so delicious, Hayley told us bridey? Made our shrimp cocktail for the second time it was so delicious and well presented. Will defo be
December 2023 by therabidraccoon
Food is nice and the waiting staff are friendly but it's getting beyond expensive at this point and the waiting time for food was beyond a joke. Got there at 11:45, now its 13:20 and still waiting for mains. It never used to be like this.
December 2023 by Cody R.B
Popped in for dinner as i do regularly with my little one and tbh every time i go it gets worse. Today it was pretty empty but there was about 10 or more empty tables filled with dirty dishes for the entire hour and a half I was there from previous customers despite there being 3 staff on the floor. I wanted a dessert but no one returned to my table until i eventually gave up and had to go and flag someone down for my bill as i needed to get home. The prices are wild lately came to £38 for an adult main, and a mocktail but got kids meal free on the app. Expect better service and cleaner environment for the price.
December 2023 by Luke Theobald
The staff who initially served us were very friendly and accommodating when dealing with an allergy request. However an hour after ordering the food had not arrived. Staff members walked past frequently cleaning tables but never glanced in our direction, despite the restaurant being nearly empty. To add to the frustration we had also unknowingly watched our dishes sit on the service counter for half an hour while numerous staff members ignored them. When we enquired after the food, they offered us the very same food that had been sitting there 'on the house'. We decided to leave instead.
December 2023 by John Richardson
Nice place Great staff Great food only down side is if you want a quick meal think again. This place allows you to take your time and enjoy your meal without the feeling of being rushed out the door.
December 2023 by Julie
Thought we?d have lunch there yesterday 26th November. It was its usual busy but certainly not packed self.Orders starters and drinks. I ordered a cappuccino ( well certainly wasn?t that) had to return and get a lemonade. Our water never arrived. Started arrived and we?re ok 2x sticky sesame seed chicken and 1 x corn dogs.Mains then didn?t arrive for over 45 minutes and my sons burger was like shoe leather.. dry and shrivelled. The 2 other mains were a chicken and rib combo. The chicken wing was ok and juicy. The chicken piece and ribs were so dry they were hard to swallow. Discussed with the manager and he removed the drinks ( 3 lemonades ) off the bill and also sons burger was removed. Still paid £70.00 for in essence 3 starters. ( I?ve never seen a rib served with no sauce on it) ?Will not be returning. Terrible really when you charge a fortune and cannot get simple food right.
November 2023 by Mandy
Came here after not visiting for 6 years due to me going plant based, upon seeing they now offer plant based. I made a visit, and I can honestly say the food was not good. I ordered the taco shells which were okay but two tiny tacos for 12 pounds is insane. The loaded fries were barely loaded. It was just a small bowl of fries a little drizzle the bacon bits tasted of fried air.The burger was overdone and tastless and the cutlery was dirty.The waiter didn't note that hardly anything was eaten from our table and didnt check in to see if we were okay. Probably cos they know the food wasn't good.As we paid our exorbitant bill and got up to leave, we passed a long party table were everybody had also left nearly all therefood too. So I don't think it's just a plant based menu thing.The service was okay. At the front desk when we got in we were told the tables are over there. We weren't shown to them.I wouldn't come again.
November 2023 by Emerald1
I've eaten at the Derby location several times. Unfortunately, two things have always been consistent- bad food and slow service. I ordered chicken tacos, onion rings and a brownie. My friend had ribs and 2-4-1 drinks. Our bill was £70. This was the last straw for me. I won't ever return.
November 2023 by John Lee Dexter
My wife's meal burnt twice, mine just warm. Took a while for food to arrive, and it seemed under staffed. Very apologetic for food problems. My wife's second meal replacement was nice as she switched it for something else.
November 2023 by Steven Jones
A birthday evening completely spoilt by ignorant parents who could not control their children. Their children were horrible and we felt sorry for the TGI staff and other customers who had to put up with such scumbag attitudes.Sadly we will not be visiting this facility again for some time. Sorry to TGI for having to place this feedback on them which is not their fault. It is so sad that certain customers do not respect the space and thoughts for other customers.
November 2023 by Lewis Goodwin
Can?t say as I can comment on the food or service as we never had any?.. stood waiting for 25 minutes whilst several staff looked over at us on numerous occasions and not one person even acknowledged us let alone asked us to bare with them for a minute whilst they were serving someone else. Wouldn?t have been as bad if it was busy but when there?s several empty tables it is an absolute joke. Many staff walking about trying to look busy but doing nothing.
November 2023 by Washington Stalin Yanez
We arrived at 6 30pm after one hour waiting still the food wasn't delivered. The atmosphere was great, but when you try to have a good time with your loved ones and the service is bad, the whole experience has been ruined. I'm very disappointed with TGI.
October 2023 by Natalie Mack
Came to derby to visit parents, my dad has dementia. Both parents are gluten free. It was quiet as a Friday midday. The waitress Sinitta immediately remembered my parents from being there only once before and they remembered her as said how nice she was last time. She welcomed us, sat and chatted and basically made us feel welcome. The fact she remembered my parents (in their 70?s) was so amazing! They made sure and double checked for gluten allergies which they both had and food was lovely! I don?t live in derby but I know they will be back again because they felt so looked after!Dietary restrictions: Gluten free really good and they take the time to make sure
October 2023 by Nina A
The atmosphere is nice, but the food was horrific,I had the vegan burger, it was so bad I can't even explain how awful it tasted. The food is extremely over priced. The food took nearly an hour and a half to come also. First and last time coming here. The staff are lovely though, and the milkshake was nice but too over priced.Over all I would definitely not recommend it.
