January 2024 by LivOlivia
So disappointed the first time I went in the lady was amazing got me to spend nearly £1000. Since then every time I?ve been in I have waited to be greeted even an hello can I help you as you expect but no. I do not appear to be a someone who spends a lot the staff go to every other customer but me. Today I really wanted some gold Jewell?s was looking for ten minutes in the empty shop and when someone who was dressed nicer came in they rushed to help. Disgraceful I will not be back!!
December 2023 by Kirti B
My partner and I went to the derbion Swarovski branch. We both were disappointed with the service or lack of. We were not greeted with any smiles and the 3 women looked like they wished we didn't come there. We were so excited and happy before going as it was for a special occasion and realised we had to beg to see the jewellery. One woman looked at me and looked away when I asked to look at something. I said to my partner that I wanted to leave and we could spend our hard earned money elsewhere. We went to pandora instead who were extremely amazing. Will never go again.
May 2023 by Justyn Waterhouse
The assistant was very nice
January 2023 by Sarbjit
Buy a lot of gifts from this place, but not Impressed with new box design looks cheap so may have to rethink my purchases in future
January 2023 by Gerry McElduff
Beautiful jewellery
January 2023 by Lesley Osgathorpe (Lady Jane)
Visited for a browse. Have not been in for a while. Lovely jewelry for occasions but a little too glamorous for every day. Have quite a few pieces I wear for cruises and weddings. So no purchase made this time
December 2022 by Superflip Cat
Buy a lot of gifts from this place, but not Impressed with new box design looks cheap so may have to rethink my purchases in future
December 2022 by Louise Flavin
two girls served me tonight absolutely lovely. amazing help x
August 2022 by Mark ?Inno? Lee
Happy and friendly staff
July 2022 by John Mcqueen
We had two presents and staff was very friendly. We are going nice I on Derby.
February 2022 by thomas maher
Brought two rings for my daughters 18th birthday, the ring had made my daughters finger turn green and plating of the ring is coming off also. Tried to take it back but they would accept it, my daughter was heartbroken as she loved the ring, customer service was awful! I would advise anyone not to go. Went to a jewellers after and they said they have had lots of complaint from Swarovski!
January 2022 by Beccah Chambers
Braclet was lovely ?
November 2021 by Caroline Barron
love this place staff are so friendly and very helpful
August 2020 by Hazel Wilson
We went to this shop today to exchange a faulty necklace. The lady who served us whom we understand is the senior person there, was so VERY helpful in every way. We would like to thank her again for her understanding and ensuring we were completely satisfied. Such a lovely lady and will certainly purchase jewellery from this store in the future.
