September 2023 by Sheli Robertson
I had a long standing issue with a Electric scooter brought for my son for Xmas 2022 which was sparking from the charging point. After being fobbed off by a member of staff I called and spoke to Matt who was the duty manager he immediately resolved the problem issued us a gift card and also gave my son a small gift for the inconvenience. Well done Matt great customer service.
August 2023 by James
Just like I remember the toys r us stores. Massive selection of kids toys at reasonable prices
July 2023 by Wee kheng Marfell
Great experience. Friendly and helpful service, attended to straightaway. Staff Aaron went out of his way to assist us with a parts replacement. Top customer service and highly recommended.
April 2023 by Countess Omen
Absolutely love Smyth's they have great deals and plenty of things to entertain kids of all ages!
February 2023 by Samuel Brown
Got a PS5 from here 3 months ago and after such little use the headphone slot on the controller is already broken, no headsets work with it without twisting and trying different positions of the jack. Definitely shouldn?t be in this condition after only 3 months. I suspect it?s probably an old controller in a new box, maybe even an old Playstation who knows considering the controllers broke. Don?t buy expensive consoles from here!
February 2023 by Leanne Russon
Everyone I encountered so helpful went above and beyond even though I came in with an issue that was totally my fault
December 2022 by Steven Barker
Went Xmas shopping, very busy, parking a nightmare. The store was very full of shoppers, plenty of stock, but prices have risen a lot considering most of it is the same items that were in stock a year ago? Not many toy stores left to be able to visit now. Picked up presents and left.
December 2022 by am
Gets very busy in the weekends. Good range of products at reasonable prices. Staff are very friendly and helpful. The queue at the till can take some time.
December 2022 by Dan Beecroft
Why does no one answer the phone at this store!!!!
March 2022 by Ben
Had a unopened return to make. Tried Mansfield, bluntly refused return. After contacting this Derby store they went above and beyond to ask around, to find out.Went through a few people who were all very pleasant and helpful. Alison was the lady in the end who got everything confirmed after promptly returning my call, to be able to return the item.We then drove to Derby after the dissapointment with Mansfield, to be greeted by smiley faces and a completely opposite approach to what Mansfield had to offer.Great customer service and a very positive polite team. This will now be my go to store, even though it is a bit more out of the way.Many thanks and keep up the great team work and professionalism.
February 2022 by Donna Bevington
Good size store with plenty of products to browse or buy.
January 2022 by Ben-DubZ
Had a unopened return to make. Tried Mansfield, bluntly refused return. After contacting this Derby store they went above and beyond to ask around, to find out.Went through a few people who were all very pleasant and helpful. Alison was the lady in the end who got everything confirmed after promptly returning my call, to be able to return the item.We then drove to Derby after the dissapointment with Mansfield, to be greeted by smiley faces and a completely opposite approach to what Mansfield had to offer.Great customer service and a very positive polite team. This will now be my go to store, even though it is a bit more out of the way.Many thanks and keep up the great team work and professionalism.
January 2022 by Sarah Horsburgh
Amazing shop and very reasonable. Good variety of Lego, Star wars, PlayStation, Nintendo and xbox games
November 2021 by Chris Lloyd
Very good store and full of children's gifts and ideal to visit for Xmas toys. Best toy shop around. Staff so helpful and will find and help to find what you want.
October 2021 by jack taylor
Staff was lovely the women I spoke to was very nice and helpful cheers smyths toys superstar
