March 2024 by Anthony Ashley
We were met by Reece, who straight away had an attitude,when we arranged to purchase a sofa he was annoyed we didn't want the sofa protection cover (cos he doesn't get as much commission), and he didn't tell us any t&c, we went home and saw online our sofa was buy one get one free, in store. Called scs customer service, they said its correct and they will get the store to contact us. He phoned next day saying "OK, what do you want standard back or scatter back", I said hold on mate why didn't you tell us we were entitled to a free sofa, he said its not my job to push sofas on you, , I replied with a) it brings the cost down by 400 and we get a 2 seater, he said "I didn't want to push sofas on you, you may not have the room" I said okay but you wanted to push the sofa cover on us, then got moody and kept asking me why I didn't take it, but you didn't feel the need to even inform me that I was entitled to an extra sofa under the promotion, he said "why do you keep on? Why are you getting funny with me, it's not my Job to". I asked to speak to his manager who basically said same thing. He told me I wasn't entitled to it either. I called customer service who told the store I am entitled to it. He told me he will only do me a smaller sofa . And that I have to pay more. I told him it's free. He said its not. So it boiled down to him not wanting to lose commission, they don't want to tell you about the "free" sofa cos they lose money or their commission or KPI. They are literally so unprofessional, rude and down right corrupt. Avoid disappointment, I cancelled my order.
March 2024 by Kerry Smithard
Great experience, Jay who dealt with our purchase was lovely, ensured we had all the information we needed. Didn't drag it out, we knew what we wanted and was in and out with 30 minutes maximum.
March 2024 by patrick halls
very satisfied with the service. Awaiting sofa in May as explained
February 2024 by Hen Lady
Hi was very pleased with the service I got at the Derby branch of scs the gentleman was very helpful he made us a nice cup of coffee.he give us time to look round before we made are final choice.
February 2024 by Emma H
Jay was really helpful, good value, nice products
October 2023 by Lyn Cliff
We had our sofa and chairs from this store and we are very happy with the quality. They are very comfy, and we love the fabric. The staff were very helpful. Good value for the money paid.
June 2023 by Emma Hardy
I purchased a sofa and chair from SCS and immediately after delivery raised concerns with customer service that the quality of the sofa was not acceptable, it is visibly different between each end of the sofa. This was back in March, I have been Emailing and going into the store to get this resolved with a replacement sofa. SCS sent an Engineer out who cut the bottom of my sofa off and stated the frame was fine, which admittedly, it is, the frame is not my concern, it is the different shape, size, and feel of the cushions that is my problem. I have since been told this is due to use, so please tell me who was using it before it was even delivered for this to happen?! Despite several more Emails I am being completely ignored by SCS now. I can't help but wonder if I'd taken their finance this would have been addressed instantly but as I paid outright and in full they aren't interested in the fact their goods aren't up to standard. I will say the store staff have been great it is just the aftercare team/customer services that are lacking in any kind of care or service
June 2023 by Joyce Robbins
Needed a new sofa and there are so many wonderful pieces of furniture but we found a lovely 3 seater sofa and a two seater to match , can't wait for their arrival. The staff were incredibly helpful.Lucky us.
June 2023 by Josephine Gadsby
Bought two 3 seater sofas from SCS just out of warranty I noticed that the Fabric was starting go very bobbly (like woollen jumpers do) I went into the shop and was just given a card and told to phone customer care. I rang them and was told to get this checked I would have to pay £75 non refundable payment for the sofas to be inspected. I wish I had never gone to SCS and will certainly never go to them again. I don't think they offer much help at all. I don't blame the lady at Customer Service she just reads what she is told to say. I can only say that SCS are not a very good firm and I would never go to them again. I may as well have bought second hand furniture which I am sure would look and last longer. So SCS get real offer better service and tell the two people in you shop at Kingsway Derby to act as if they do want to help rather than just sit about doing nothing.Thanks for your reply, however, I am not on Social Media but if you check my account you can find all my details.Guess what two weeks on still no further forwardNEVER NEVER BUY FROM SCS THEY TAKE YOUR MONEY BUT WHEN THINGS GO WRONG DO NOTHING. I am now having to scrap my sofas bought from them and buy new from elsewhere.
March 2023 by Freddie Leichsssenring (TEX)
Awful, the furniture is off poor quality for the price you pay an the customer service are extremely rude an unhelpful.
February 2023 by M M
Callum G and Ant were amazing. Such genuine and professional customer service. Thank you both. Michelle and Lawrence.
February 2023 by Shahin Hasham
Pretty much everything you need is there good prices friendly staff helpful ?. I was looking for sofas ? think I might have found the one
January 2023 by Christine Cope
Just got in and sales lady came, I said is it ok to look round, she said yes I will just explain how our prices work, we just got upstairs and she came up with a coffee for us, my husband was sat on a sofa, she started explaining about the sofa, I said the arms are too low, she lay down on it saying this is how she would use it, I said one of the reasonswere changing the one at home because the arms are too low, she said I will go and find out if its still at the sale price, when she came back we had moved to a sofa oppiste with higher arms saying this is better, but not in this colour, I said we will carry on looking, we then went back to the sofa with high arms to check different colours swatches, the lady came back saying she will check price, she came back again saying its gone up but if we want it she will talk to her manager, then a sales man came putting pressure on saying he can do us a good deal, after explaining the deal he said is there any reason for you not to put a deposit on today, we said we're would like to go home and mesure as it's bigger than ours, he said it will fit perfectly and the col I picked from swatch would go 100%, it was obvious they was doing a sales pitch on us and I felt really uncomfy and wanting to get out without coming across as rude, the car park is 3 hours, when we got back to car there was 20 mins left, they came across as really desperate to make a sale, and we left feeling really stressed
January 2023 by Safdar Hussain
I bought 3 seats 3 sofa product is good but delivery service is too bad I think very very bad 3 time arrangements with me then cancel last second last time I speak to manager is very arrogant
January 2023 by wendy west
Cannot fault ,Nicole who we dealt with was lovely and very helpful,gave us more discount and extras
