January 2024 by Chris Sasha Devey
I had an excellent stay here recently. There are a few recent negative reviews - particularly about the hotel looking 'tired' or poor service, but this certainly wasn't the experience I had.The rooms are in good shape, clean, and sizeable for the price. Though there's no plug socket near the bedside tables, there's a standard USB socket which may help for those wishing to charge their phones overnight.The staff were friendly, helpful and very attentive.Noise does travel between rooms quite easily at this hotel, however given its location, it's evident that most people who come here travel for business, so you'll find most other guests settle down pretty early and aren't coming back drunk at 3am like at city hotels! I was able to get an excellent night's sleep (albeit I use earplugs too).I had dinner at the hotel too, opting for the fish and chips. I wasn't totally sure what to expect from a Premier Inn, but the fish was massive. Plenty of food and really good quality too. So glad I dined at the hotel - convenience and quality.I felt I had a really welcome stay at the Premier Inn and look forward to coming back here in the future!
December 2023 by Gary Jacobs
The lift was out of order on arrival. And reviews from 4 months previous said the same. The room had a strange smell even after they cleaned, the food was good but they ran out of everything after 3 days of my 7 night stay, location is acceptable for Nottingham and derbyRooms: I would recommend the top floor as there was alot of noise from the floor above, all night for 4 nights of my stay.
December 2023 by Iain Anderson
Terrible service in the restaurant, The Staff gave me the menu and said ?You can sit anywhere ?. After ten minutes I had to go to the bar and request my food order, The food was fast coming but the chips were cold, I then again had to take my plate to the bar and request my dessert, but the person behind the bar had to ask me what I ordered. I did not feel valued at all, if anything I was a hindrance to the staff for wanting to be served and foodI would not recommend this restaurant to anyoneupdate, I went to the bathroom for a shower, and in the sink was facial hair from the chap who stayed in the room before me, I have came to the conclusion that the rooms don't get cleaned properly too,
November 2023 by Jono 1373
We have stayed here 4 times now abdvwere quietbsirprised at a few thing during our 1 night stay.Lift not working on arrival. Not informed before arrival that it was under maintenance so anyone who cant walk upstairs would be stuck. Breakfast the next day was interesting as NO toasters worked and kitchen staff had to make toast, had to ask for a few items to be restocked as no-one was keeping an eye on items to be restocked.Rooms are lovely, but passageway to rooms is starting to look a bit tired.Rooms: As mentioned above.
November 2023 by David Smith
Arrived late 19:30 due to work commitments. No table available till 08,:45. Didn't get food until 10pm. New staff member not very helpful. Bed too hard to get a good night's sleep. Back on road by 06:35. One to avoid on future visits to Derby.Food & drinks: Slow service, food quality good and worth waiting for. But after 14hrs at work faster service would have been appreciated .
November 2023 by Steven Blyth
Well located for my needs. Excellent breakfast as always with friendly staff.Free parking too and all at a great price.
November 2023 by Elizabeth Shrubsole
Our room was on the second floor and the only lift was not working. Given that I have limited mobility, access was a bit of a mission. Also, the room was not serviced after the first night, so day 2 we had no coffee in the room, unwashed cups and wet towels. Not up to the usual Premier Inn standard.
October 2023 by Mark G
Rooms are neat and tidy, and good size. Location is near an industrial area, good for work travellers.Restaurant service on a Sunday evening is terrible! I've been here twice now and both times an extremely long wait for dinner. This time I'm here at 7pm, the restaurant is almost empty but I can't get a seat for another hour because they only have one cook! Last time was also a Sunday night, and waited almost an hour to get my meal. Meal last time was average.Walkability: Not good at all. Industrial areaFood & drinks: Extremely slow service for dinner on Sunday evenings
October 2023 by Jackie Rob
We have stay in quiet a few Premier inns. Stayed here before. But it's looking tired, and it needs to have a little up grade to keep things working efficiently. . The staff were very pleasant and helpful.
October 2023 by Gareth Taylor
Stayed here as I was working locally...my room was clean and a good size, it was hot but there was a fan. I also had to leave my window open...which wasn't ideal as I was right by the noisy A52 and the contractors that are working locally sat in their vans till late...drinking, smoking and generally being quite loud.Food was good, but service was a tad slow when it was busy.
October 2023 by Lewis Rattan
A well maintained, quiet and comfortable Premier Inn that offers a reliable and enjoyable breakfast. The staff are friendly, free on site parking, WiFi and the rooms are the standard comfortable layout, one comes to expect. Sadly no AC in the room we had, and this made for some discomfort, although there was a standing fan provided, which offered some relief though not enough. All round a pleasant stay and we would likely return when in the area.A special shoutout to Simon in the morning team running breakfast, an excellent and natural host who provided excellent customer service and is a credit to the business.
October 2023 by Fletch Martin
What happened to the complimentary biscuit in my room ? Personally I understand inflation has a detrimental affect on all businesses globally, and companies are trying to claw back lost revenue pre-covid, however a small bottle of peroni lager at £4.35 is way to steep.Food & drinks: Over priced.
October 2023 by Kez Smith
I always enjoy staying at Derby East, the team are so friendly and really make me feel at home when staying away. But I must say, the service at breakfast from Darren and Simon really did help me get in the right frame of mind to have a positive day (after a tough day at work), thank you for taking time out to check in with me!Rooms: Bed as always so comfortable and room super clean!
September 2023 by cathycD3109SF
Thank you to Chef Suny and the lovely Aina for our awesome meal! Perfectly cooked steak and steam vege. Front of House, Aina was a delightful young lady. Very helpful, always smiling, nothing was a bother. Thank you both for making our dining experience so nice.
September 2023 by H8414DNjamesb
Stayed here twice so my brother could have his kids and i could have some peace and quiet. The second time i stayed it was much better than the first, it just felt more friendly. I had breakfast on the Friday morning and it was busy. The two staff in the restaurant were running around, but making sure the everyone was seen to and that food didn't run out. They were like a double act. I found them to be Darren and Stuart when i spoke to the Chef Simon to thank him for the excellent breakfast. Will stay again when my brother needs the house.
