December 2023 by Charlotte Walsh
I was a little apprehensive with so many bad reviews.I just sent cards and parcel overseas. Great experience. Don't let the bad reviews put you off.
December 2023 by Chris Del Rey {Wright}
the guy is very rude,the lady is more pleasant so you ve a 50-50 chance of being treated badly depending on who serves you; ive used this post office many times,so its not a matter of him having a bad day once- hes been rude 6 times out of 6! avoid this place if poss.....update! They've improved recently and actually been very helpful, credit where it's due, give em a chance....
August 2023 by Paul Carter
This bloke is an absolute disgrace! I bought something of high value that was delivered to this post office. I called the guy, he said it was not at the post office, he never took delivery and I was lying. I called the seller, and they ASURED ME the post office had my package! I called back, he told me my package was NOT at his post office. The Seller then contacted post office, and confirmed that my package WAS NOT at his post office. I called ParcelForce, they were 100% adamant my package was delivered to the post office. ANOTHER call later ... NOPE, I got told my parcel was NOT there. The seller called ParcelForce and began an investigation. Seven phone calls from different people and we were all told my package was not at his post office, despite the tracking information saying otherwise.FIVE WEEKS LATER I got an email telling me my parcel was returned to sender, along with all the tracking information to prove it.
June 2023 by Imogen Hearn
I will never EVER be going back to this post office again after my experience today.The staff are extremely rude!!I was first told that they couldn?t print labels, fair enough but weird for a post office.I was then told it would be £15 to send a tiny parcel that was only worth £10. I asked if there was a different way of sending, like the Tracked 48 that it shows online. The woman just said outright ?No??no other explanation or advice.She told me I should just go home and do it online and print the label myself.I said I don?t have a printer so what do I do.To which she just shrugged her shoulders and said ?Not my problem.?Absolutely unacceptable to talk to anyone in that way, particularly a customer asking for help.I was talked to like I was stupid. This was my first time out the house on my own in weeks as my partner has cancer. I thought just popping to the post office would be a nice easy first outing?boy was I wrong.No one should treat anyone the way she treated me, you never know what people are going through.If I could give them 0 stars I would!
April 2023 by George Pearl
It's a post office. It does what it says on the tin. You buy your postage online and drop it off. Rarely that busy.
January 2023 by ffcards #fftcg
Perfect every time.So disheartening to see people only share negative experiences.Very pleasant and helpful.
January 2023 by Rami S
Relentless upselling on postage guaranteed (next day, signed for, tracked - no, if I want to spend £7 posting a letter I'll let you know, shouldn't have to negotiate down every time). I avoid this place at all costs even though its my nearest PO. Wouldn't let an older relative go as I'd worry about them getting fleeced
May 2022 by John Pandian
Agree with already the negative reviews here... I visited this post office for the first time (probably the last time) and i found the staff extremely rude and i felt ripped off when I was almost lured to signed for option straight away...
February 2022 by Tomb World
Both staff are unhelpful and on occasion condescending.I am always offered the most expensive postage option or coerced into it when paying for shipping here. On several occasions I have been told that I have bought the wrong prepaid label based on weight / size even though I have confirmed this is okay at home by measuring and weighing relative to the guidelines on the website. When I tried posting said parcels at another Post Office, there were no issues.I only use this Post Office now if I am absolutely desperate and I would advise everyone I know to do the same.
February 2022 by Angharad Evans
I'm just going to add to the low reviews because I dread going in there. I visit the store to send parcels quite frequently. The two that work in there (the woman more than the man) are so incredibly unpleasant. They speak in such condensing tones, communicate so ineffectively (no eye contact, mumble, don't listen out for the answer) and just generally behave as if your custom is an inconvenience to them. I never fuss or complain and I attempt to be polite, but after a couple of visits I gave up because they're so consistently rude. Avoid if you can, genuinely.
January 2022 by JJ L
Every time my partner and all of my associates who live in this area go to this post office, they are treated incredibly rude. In the one instance I was outside of the post office waiting for my partner, they came out quite upset, and I wanted to go in to establish what the issue was and if they had some kind of racial prejudice that we were unaware of...From the reviews I am seeing, this is a regular occurance, which isn't any better. They should not be allowed to run a business for many years treating their customers, who pay their rent, this terribly. Especially if they have been kind to them (which is rare in customer service as most of us know).I would encourage training on customer satisfaction or customer service in general in order to not only improve the customer's experience, but the owner's experience and reviews as well. Which will result in even more business. There is no downside to providing better service.Thank you <3
December 2021 by t maine
purely because the customer service is horrible ESPECIALLY the woman working there.. i wish i could give a minus five star rating. The woman is always unhelpful and unfriendly.. should leave if she doesnt wanna be there because it really doesnt give a good image for the branch. I came in to deliver a parcel, first of all she didnt say a word to me and just took it out of my hands and waited for me to speak. Even proceeding onwards she took no time to ask my preferences but instead rushed through it and by the time i asked for tracked shipping she had already stuck the label on. Upon asking to make the change she rolled her eyes..as usual.. and seemed incredibly rude and unhelpful. I've come in more than a few times so its no case of a one off... clearly she is just awfully rude and unhelpful at her job. In addition to that, one of my visits to the post office, the two were busy happily chatting up one of their friends but as soon as she turned to serve me her faced dropped and if anything looked more angry than anything. Would rather walk all the way to the town post office than to deal with such behaviour. Change staff.. the ratings between now and 8 years ago clearly say something.
August 2021 by Gman Gman
WARNINGI went to this post office to post an international parcel but hearing that they would attempt to charge the maximum prices without offering the lower prices, i went prepared. - I requested my parcel to be sent by the least expensive option.First of all , i was given the highest price as their cheapest option and then when I challenged that price by asking "is that the cheapest option?", the women offered the next lower rate (£20+). I asked her to confirm if this was the cheapest option and she confirmed it was!!!as i was about to complete the transaction when I enquired further , " how much is the 'International Economy' option?" and she looked flustered and realised I knew that she was trying to rip me off. - The business partner (I think her husband) intervened to move me along quickly as i was ensuring that those waiting behind me were aware of their attempt to deceive me. I ended up paying £12.50 instead of their £30+ which was their original suggestion of the cheapest option.Every time I use this PO they lie to me about prices even when I am clear about what I want.Their customer service skills are at the best poor, and I only go here because it is close to where I live.Many people I know who use this post office have had a 'bad experience story' to tell and mostly to do with being mis-sold postal prices.please be careful if you use this PO to ensure you are not being lied to and cheated out of your money!!!
August 2021 by Cathy N
If you use this post office beware you will be ripped off. Know what you want before you go, they will try and charge you the highest possible price. Twice I went to post international parcels, I paid what they asked thinking this was far too expensive but paid it anyhow. After this I decided to go to Babington Lane Post Office to post similar weight/size parcels and then realised I had definitely been ripped off. Never again, very unfriendly.
August 2021 by Vladislavs Dombrovskis
Unfriendly stuff (man and women). I have visited this post office very often with some e bay stuff to post, always rolled their eyes saying they won't give me a proof of postage (even if I had to post one parcel!), as they are not obliged to issue that, which is ridiculous. They have also tried me to overpay for a bigger parcel, but I have checked online with royal mail the price, so cheating wasn't successful that time. They are also chatting with their friends while other clients waiting for them. Avoid if you can, I am glad I have moved from that location.
