March 2024 by Kerry Godfrey
Not particularly helpful, letting Customers Q Jump when your stood waiting patently in line is particularly frustrating!!. Advised that I would like to post a small Mother's Day parcel with card attached, advised that as the card was slightly bigger than the parcel that it may not scan through the machine. Asked politely if they had some sticky tape behind the Counter just so I could fold it over. Cashier advised that she couldn't help with this (sorry I thought this was supposed to be a Post Office so I'm finding kind of hard to believe this was the case), but obviously they would have been happy for me to buy an entire roll. So I left without being able post the parcel. Cashier couldn't have been in the least bit bothered and they wonder why they have a multitude of poor reviews!
March 2024 by bushra Imamdin
I just went right now , Saturday at 12:45 pm2 nd March 2024 I went 3 times to pick up the same document The lady at the counter was so rude we have slight mistake and she was not communicating well she didn't tell us how to fix our mistake she was no help .I think it will be a better to hire people who know how to communicate well and have pacient. A very bad experience
March 2024 by The Traveler
This was the post office where we were required to come and collect our BRP cards when we first arrived in the UK.I lived in derby just for 4 months and almost everyday I'd walk by this post office, and almost always the queue would extend beyond the main entrance onto the street.Very slow service.
February 2024 by Ineta Askolska
Very long. They work very slowly
February 2024 by Angela Rob
Very helpful and knowledgeable staff
February 2024 by Reehan Jugessur
Did not even want to leave 1 star, they dont deserve it. EVERY single day of the year there is a queue up till the main entrance. The staff are slow and inefficient in serving customers.There is now a newly opened counter for quick dropoff&collect but it stays closed past midday.This post office is absolutely useless, I have had to leave about 5 times because of the long waiting times. This is outrageous. That is supposed to be the main city post office ? It?s a shame really?
February 2024 by Carla Matthews
No drop and go service at the main branch in Derby City Centre. Was asked to join the massive queue with only 2 members of staff working. Very poor, will use my local branch in future which is much better ?
February 2024 by GERALD ?Whyte General? EZEMBA
Great every other time i go in there, I am always happy I didn't waste my time.Good, patient working staffs also.
December 2023 by Susan Smith
This main branch in derby needs closing down totally useless.all 6 self service tills closed and only 2 members of staff serving a huge que to the door
December 2023 by Jennifer Everett
I was served by Richa, at the main Derby office. I needed to renew my driving licence and had, had a terrible time on the DVLA website. Richa was friendly and helpful, (the lady next to her was friendly too
December 2023 by Joshua Mosley
Won't return parcels originally sent by private courier, and won't change foreign currency to GBP without a receipt. This is very difficult when the money came from a cashpoint where you don't get a receipt.At least Tesco's can send parcels for you and there's other currency exchange companies close by in Derbion at better rates anyway
December 2023 by Shabba
If I could give this post office a O or a minus review I would, you walk in and it reeks of sweat which is very off putting from the get go! And then you got the very incompetent staff that hasn?t got a clue what day it is. Waited for 20mins only to be met with someone who did not have any idea how to deal with my query. Ended up going to another post office, will not be using this branch again!
December 2023 by Farhan aziz
Poor customer service and lazy staff with no manners.
November 2023 by Sofia Poole
Not enough staff. I had to queue every single visit for 20+ minutes. I've been visiting this branch for nearly three years. There is no issue with the staff once you eventually get served. If you don't like to queue go elsewhere.
October 2023 by Hua Zhao
Fake 5 stars, the staff have been getting people to scan a link with their phones to automaticly leave a 5 star review. And if you don't do it, they are rude.It really reflects badly on Derby.One of the staff takes the cake though, that women with blonde hair and glasses, my goodness, what a piece of work. She is extremely rude and has an ego that's completely out of control. No idea why they keep her there, she is probably the reason for 80% of the bad reviews.
