March 2024 by Jackie Nelson
I called into phase eight in Derby on the off chance they had accessories to go with a dress I had previously bought.Whilst having a look around the shop I fell in love with a gorgeous dress ideal for my daughter?s wedding. Lynn assisted me and was absolutely great. She helped with the dress choice and matched my final choice with some gorgeous accessories. She helped with colours and offered great advice for a MOB attending an April wedding. I would highly recommend phase eight for any outfit but particularly for a special occasion. A big thank you to Lynn, I knew I wasn?t entirely happy with my dress before coming into store. But with your help and advice I feel amazing and so excited for the big day!
February 2024 by Tony Waddington
Fantastic service in the Derby shop. All the staff, Trudi, Emma & lynn provided all the help and advice we needed to select an outfit for our daughters wedding. Thank you
February 2024 by Julie Nightingale
Fantastic service - walked out with perfect dress and jacket for my son's upcoming wedding. Lynn was so helpful. Nothing was too much trouble. ?
January 2024 by Jack Thorn
Visited phase eight this morning with my mum to pick a mother of the bride outfit, a lovely lady called Trudy helped us and nothing was too much trouble for her. The effort she put into making my mum feel comfortable and find her outfit was nothing short of amazing! The whole experience was so enjoyable and would highly recommend any mother of the brides to shop here! Thank you again Trudy!
January 2024 by John
Her indoors told me she had to take something back as she did not like it so I asked her why she bought it if she did not like it and she replied " it looked better in the picture than in real life" so I replied "Its like you then" but apparently neither do I . Still I did get to have lunch someone cooked.
November 2023 by Elaine Greenwood
Went today to find a dress for a Ball, a young lady called Emma helped and she was nothing short of amazing. Very patient, happy to suggest dresses, was completely honest and just couldn?t do enough to help. She?s a credit to the store. Thank you Emma for your help, it was so appreciated, you are a true professional.
October 2023 by Anne Fortey
I was desperately searching for a Hat or Fascinator for a friend's wedding in a couple of weeksLynn was extremely helpful and kind enough to find one in the stock room that was perfect. Thank you Lynn Ihad struggled to find I liked.
July 2023 by Rose Shipley
Fabulous customer service at this store. All the staff were welcoming and helpful, particularly Lynn who went above and beyond in helping me secure an outfit for my graduation.
June 2023 by costanza calabrese
What a fantastic store with absolutely fantastic Staff! I have been hunting high and low for a specific pair of shoes, Lynn went over and beyond to help me get them.Thank you Lynn, thank you so much for going above and beyond, you are truly a star.RegardsCossy
May 2023 by Google user
What a fantastic store with absolutely fantastic Staff! I have been hunting high and low for a specific pair of shoes, Lynn went over and beyond to help me get them.\\nThank you Lynn, thank you so much for going above and beyond, you are truly a star.\\nRegards\\nCossy
January 2023 by shaun Brady
We often shop at Phase Eight as the designs and fit really suit Julie (my wife). We have had mixed service levels from good to not so good from outlets we have visited around the country.Julie found a couple of dresses at Phase Eight online so rang the Derby shop to see if they had them in stock, Jade was very helpful and said they had and that they would put them to one side for later that day when we could get in.Later that day we visited the shop and were greeted by Georgina and Betsy who informed us that Jade had finished for the day but that they were fully aware of the dresses that had been saved.Both Georgina and Betsy were perfection in sales management making helpful suggestions but never pushy. We simply could not have been better served, they are a credit to Phase Eight. The end result, a complete wedding outfit, Dress, Jacket, Shoes, Bag and Fascinator. Best experience in a single shop, EVER.
September 2022 by Rach R
Amazing service. Made me feel completely at ease during a stressful day. They even steamed my dress for me. 10/10 service.
September 2022 by Melanie
Had a few issues with a particular dress that I had ordered numerous times on line and needed an alternative dress for an up and coming Anniversary and explained to Georgina the issues I had been having with this particular dress. Georginer and Betsy went out of their way to find me a dress and checked stock to find the right dress and style.They were polite and so helpful in helping me to find the right dress.Would highly recommend Phase Eight Derby store. Fantastic service.
August 2022 by Kay Sharman
Customer service shocking, I'll been in this store several times over the past weeks looking for a wedding outfit and not one of the sales team came over to me each time I visited. Today Saturday 20th August to busy about their night out drinking wine.And at that time I was the only person in the store.Feel quite cross, taking my business elsewhere
June 2022 by Jacqueline Hardy
I went into Phase 8 in Derby on Friday to find a fascinator.I don't know the girls names who were serving but they were so pleasant and helpful and found me the perfect one!Thank you!
