January 2024 by Kerry Greenland
After queuing for 45 minutes to exchange a ring I had reserved I was told they had sold it and they hadnt any more of that size and I had better be quick to find an alternative by the 14th or my returns window would close. The assistant was dreadful, unhelpful and rude. What is the point of being able to reserve an item when its then sold on ? I made a special trip to the store to get it, incurring parking charges and more importantly my time to be greeted by this response. I had only reserved it the day before. PANDORA you are forgetting about giving your customers a good experience. POOR SERVICE, Staff who couldnt care less and a service that doesnt actually work. SHAME ON YOU.
January 2024 by Emily Edgington
It?s okay but love my bracelet from here ?
December 2023 by Aaron Capewell
Well after being lie to by a member of staff to say i had to buy off line so i did. for it to be delivered in a awful way left on my grass in the rain buy Yeovil ?. Then i order 2 items on click on collect to then 1 being cancelled ? a very nice lady in your store Daniella sorted everything out and i left very satisfied i would like to thank her very much very good customer service very polite ?
December 2023 by Mujtaba Ijaz
I was served by the lovely aneesah a few days ago and she was a great help. She showed me lots of options for my mum and was a great staff member. I couldn?t thank her enough for her help. Thank you so much Aneesah for helping me :)
October 2023 by Andrew Marriott
Friday 29th September we visited the Pangora store in Derby. The selection in the store is fabulous. At the moment, they have a great buy two and get a third free offer. The lady who served us was so professional and yet so friendly and caring. Her name was Amy she is a credit to the company.
July 2023 by Cinnamon Green
Good quality. Have brought presents for people in the past as well
July 2023 by David O'Regan
Clean tidy, atrentive staff, good quality products.
June 2023 by Clive Newton
Went in for a graduation present for my daughter,they had the charm I was looking for and the young lady who served me was exceptionally charming, knowledgeable and professional
May 2023 by Jason Rutland
You pay for an item using click and collect and yet they send you an email saying its been cancelled and then when you try ringing the store no one picks up the phone. I'm sorry to say this but pandora has become the 21st century version of woolworths & argos. I was also a loyal very happy 5 year custoner but don't think I will be any longer
March 2023 by Mariana Cabral
Friendly and kind staff. Much better than in my local in Stoke
March 2023 by Adi Dob7
I was served by the lovely Hunni,who was extremely professional,friendly and just made the whole experience pleasant for a worried,not very sure male,and it was late on.Put a huge smile on my wife's face,thanks Pandora and especially Hunni.
February 2023 by Katrina G
Today I visited pandora. I didn't have anything in mind, other than what the person I was buying a gift for, meant to me.I was greeted by Sarah. She was so lovely and helpful, making suggestions on the way. At no point did she try to force a sale and seemed genuinely interested in being there.Sarah was quick to make a conversation with my young niece and the whole shopping experience was made complete by her.I made two purchases and had the returns/exchanges policy relayed to me. All of my questions were answere. Great service.
February 2023 by Katrina Grady
Today I visited pandora. I didn't have anything in mind, other than what the person I was buying a gift for, meant to me.I was greeted by Sarah. She was so lovely and helpful, making suggestions on the way. At no point did she try to force a sale and seemed genuinely interested in being there.Sarah was quick to make a conversation with my young niece and the whole shopping experience was made complete by her.I made two purchases and had the returns/exchanges policy relayed to me. All of my questions were answere. Great service.
February 2023 by Dave Revill
Excellent service and plenty to choose from.The member of staff was really helpful and friendly.
January 2023 by Wayne Cartwright
Absolutely no idea of customer service, Manager clearly needs their training up dating called in mid morning store not overly busy a little queue that was initially dealt with quickly.I appreciate their were only two members of staff on, however no acknowledgement of having to wait beyond fifteen minutes. At the twenty five minute point I was little frustrated, looked at my watch and shook head. A customer who had been chatting for twenty minutes shouted and swore at me couple of times (Not addressed by manager who was serving him).I explained how long I?d waited and that it was frustrating to not even be acknowledged. Was asked to stop swearing, I wasn?t! It was the other customer. Said they would serve me as I had raised my voice, admittedly I did at one point out of frustration at being sworn at and it not being addressed. Then was threatened with not being served because of MY attitude.I?m sure it?s not loss to them, I wont be using this store again.I shall part with some advice try not standing with your back to the door so you are aware of who is in the store and can provide a reasonable level of service to all your potential customers.
